It was frustrating to have seats/flights available to choose from on your website, only to find out after purchasing that the seats were NOT actually available! I spent 1.5hrs on the phone with Ryan trying to come up with alternatives that would not only fit my budget but also the dates I needed to fly. I would have preferred to have done all this on my own in front of my own computer as I am a visual learner and listening to someone give lots of different options over the phone was overwhelming. Ryan was AWESOME and made sure that I understood all the details - from the currency I was paying in, that my children would be sat with me, how much baggage I was allowed on each leg of the journey. Your website needs to reflect real time availability or I might as well book directly through the airline....BUT your customer service was great!