Anonymous
Will not buy tickets from this company anymore. I found this fare on Kayak. I made a mistake at booking and I needed to make a change to a date later. I called in within 10 minutes. The person made the change but said that the airline fares went up from the online quote. $300 I reluctantly agreed even though I was lookin at the fare for the next day online and I did not see any changes in price. Then my credit card was declined (It was a $4,000 purchase) and I had to confirm with the credit card that the purchase was legitimate. But when I called back to tell them to process the charge one more time the same person told me that the fares went up again so I would have to pay another $200. I told him that I just gave him $300 and I can't pay anymore and to cancel. He then said that he would ask his supervisor to see if they had any vouchers. After a while on hold he returned and said that he was able to apply vouchers so I did not have to pay more. Anyhow, After reviewing all the charges, The original additional $300 actually went into their pockets (it was not for an increased fare) so they paid themselves $500 and the rest was pending with the airline. I called them back and they tried to give me a bunch of excuses like they had to make the change so is a cost and the flight was shorter. After asking them to cancel they gave me back $150. Basically they screwed me with $150.
4 months ago
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