Despite the recent negative reviews, I decided to give them try. Booked a business class flight to Mnl from JFK. Got a confirmation email right away saying that my flight is confirmed pending payment verification and e-ticket issuance. Didnt hear back from them for 24 hours so I decided to follow up via chat. The agent said there was a delay on the airline side which I found hard to believe so I asked him to contact the airline to expedite the process because I saw my CC was already charged. He asked for 24 hours more and I said no way. I said I would give him a few hours more or I would cancel the ticket. Literally 2 minutes later my e-ticket was confirmed. So Im guessing they were waiting for the prices to go down before they confirm the ticket. 4 stars because they got me the ticket at the discounted price. Didnt like the $16 for the seat selection fee. But it was still much cheaper then the competition.