They call themselves a travel agency, but let me tell you, their idea of "travel" involves a one-way ticket to chaos and disappointment. My recent experience with them was a nightmare from the moment I clicked "book." A Funeral Turned Fiasco: Planning a trip for a loved one's funeral is stressful enough. But these "professionals" decided to add their own special brand of misery to the mix. Apparently, booking a simple flight is beyond their capabilities. A few days before my departure, I received a gut punch: my ticket was CANCELED due to their own error. Exorbitant Apologies: Their "solution"? Rebooking on a flight twice as expensive! As if the emotional stress of a funeral wasn't enough, they wanted me to foot the bill for their incompetence. Their excuse? "It was a mistake." Gee, thanks for clarifying. My mistake was trusting you with my travel plans. Customer Service? More Like Customer Catastrophe: The calls to their "customer service" department were an exercise in futility. Rude agents, robotic apologies, and zero willingness to help. It felt like I was dealing with a team of travel-hating robots, programmed to inflict misery. The List Goes On (and On): This is just the tip of the iceberg. From hidden fees to misleading information, their entire operation reeks of shadiness. They're the kind of agency that thrives on exploiting travelers, not creating memorable experiences. Do Yourself a Favor: Unless you enjoy stress-induced heart palpitations and a healthy dose of buyer's remorse, avoid this agency like the plague. There are countless reputable travel companies out there. Don't let these blundering buffoons ruin your trip. Final Verdict: 0 out of 5 stars. This agency deserves a black hole, not a star rating. Choose literally anyone else. Your sanity (and wallet) will thank you.