Beware! Cheapflightsfares is misnamed It should be CHEAT_flightsfares. If you’re thinking of buying tickets with them, do yourself a favor and just DON’T! Do NOT be misled by the unverified glib positive reviews, but read the negative ones if you want to find out how this Company really does business. Check out the Cleveland Better Business Bureau rating for this company … a solid “F”. BBB has issued 2 consumer Alerts about this Company. You’ll also see that Cheapflightsfares’ Cleveland office location is not where they sell from--they have exactly 1 part-time employee there. Everyone you’ll talk to is at the call center in New Delhi, India. (But if you ask, they’ll tell you they’re in Cleveland.) They conned us. We bought tickets through them and needed to reschedule for documented medical reasons. They said our tickets couldn’t be changed but we could get a refund for them if we bought a second set. That was on November 5, 2018. May 10, 2019 we finally got the balance of our refund, after more hours than anyone would ever want to spend on the problem It dribbled in to us in 3 installments over 6 ½ months, each wrapped in a new package of deception. When we tore open the envelope to see the elusive final installment, we felt like we were gazing at a unicorn. They passed us around among a total of at least 12 different names. A favorite trick is to say the matter is assigned to one manager and then make it impossible for you to reach him. If you finally do, he says he knows nothing about the case and needs to check the facts … including previously undisclosed RECORDINGS of your conversations with his agents. If you keep pursuing him, he may eventually tell you he’s making a down payment on the refund and will try to get you more, but of course the down payment never arrives. So what did eventually work for us? If you’re having problems with Cheaplightfares, don’t bother dealing with the agents or “managers.” Promptly file online complaints with the Ohio Attorney General’s Consumer Protection Office and the US Federal Trade Commission. Make your complaints factual and detailed. We ultimately succeeded only by getting law enforcement help. Good luck. Don’t give up. Don’t bargain with them, accepting just a portion of your refund in return for deleting a negative review. Basically, don’t believe a thing anyone at the Company may tell you, and make sure to post your own truthful review to help others avoid CHEAT_flightsfares.