I bought tickets from Santiago de Chile to Easter Islands in May.Flight was supposed to be on 10.-13.1.2024.In June flight on 13.1.was cancelled and I was directed to customer support department.All the others from my group received alternate flight option on 14.1.,except me.Customer service confirmed I can get the same alternate option,I just have to wait until airline LATAM confirms.It has been 4 months now,and they still haven’t resolved it.Lately,there are no more free seats on flight 14.1.anymore.There is one flight remaining on 12.1.which doesn’t suit me,but better than nothing as I have to go back somehow,even without the rest of the group,but I don’t know what to do because I can’t even cancel my ticket(and buy a new one of course not from Cheapoair but directly from airline,which is now,of course,way more expensive) because customer support doesn’t do anything!I spent I don’t know how many hours on a chat with them,waiting in a line and every time they promised to solve the issue,that I will get alternate option for flight in 24-48 h on my e -mail,that they will call me but they never called,they just send e-mails that they called and couldn’t reach me but it’s a lie because I never had a missed call from them.Terrible!I don’t know what’s going to be with my trip,I’ll have to stay in Santiago alone while my friends go to Easter Islands?!?!?!?