“CheapOair the worst booking company ever. I've made a huge mistake when I bought tickets through this company with illegal charges on my credit card, after I booked my flight.
They definitely try to squeeze out every cent from you. They were able to charge me travel insurance, a cancellation fee, a penalty fee from the airline, a change fee, and managed to forfeit any remaining credit from the original cancellation without notifying us this would happen.
Basically were able to rack up hundreds in fees even though we purchased travel insurance.
Ridiculous company.
I wish this company just disappeared from market for ever. I'm gonna posted everywhere about this creepy and corrupted business. Believe me they're gonna be "famous" everywhere.”
“CheapOair Customer Service Phone Number 1 (855) (201) (5621) can assist with reservations, flight changes, cancellations, travel credits, seat upgrades, baggage inquiries, group travel arrangements, special assistance requests, and general customer support.”
“I had a very disappointing experience with CheapoAir. My ticket was issued with the wrong travel dates, and despite purchasing cancellation insurance, I was given misleading advice that ended up costing me money. Instead of helping resolve the issue, I was told to cancel my ticket and rely on insurance, only to later find out that wasn't the correct process and my airline credit had significant restrictions. Customer service was frustrating, and I felt misled throughout the entire experience. I would be very cautious about booking through CheapoAir.”
“I booked a nonstop flight to Hawaii on April 4,2026 with Cheapo Air and received confirmation with flight numbers and Itinerary. I booked early to get nonstop tickets, better rates and 3 seats together with kids. Cheapo Air said I would get seat assignments by May 28,2026. When I didn’t receive the seat assignment on June 1st, I called the customer support number and was told the seats had been sold out and that my money would be refunded to my Visa card. Now I have less than 1 week to get high priced nonstop tickets to Hawaii with 3 seats together. This is unbelievable! I feel like I have been robbed and cost of tickets have doubled when I went to purchase the same flights with Alaska Airlines directly.”
“Lies, lies, and more lies. That is honestly how my experience with CheapOair feels. They tell you the issue is fixed when it is not fixed. They tell you it has been escalated, forwarded, highlighted, and sent to some internal team, but nothing actually happens. In my opinion, their customer service is designed to exhaust customers until they give up or are forced to pay again.
My parents’ original tickets showed 2 checked bags per passenger. After an itinerary change, the updated ticket showed only 1 checked bag. I contacted CheapOair immediately and waited almost two months for them to correct it. I called and emailed many times, sent all requested documents, and still received only generic replies. My elderly parents are travelling alone in two days, and the issue is still not properly resolved. This has been extremely stressful, frustrating, and unacceptable. I would not book with CheapOair again.”
“This company is very deceptive, they get your attention with a really low price and as your making your flight plans you are charged for each seat selection. Not for certain seats but for every seat on the plane. I had to change my dates of my flights and I wasn't going through Cheapoair after what I encountered. I then had to deal with, by far, the worst customer service I have ever dealt with.
Stick with Travelocity or other reputable agencies.
Sometimes it's worth paying a little more.”
“CHEAPOAIR is no longer a good company. Do not use them for any reason. Everything they booked has an extra cost- a big one. As someone who’s used them many times in the early years, this last trip in 2026 was, hands down the worst experience of my life. You are putting yourself and your family at risk if you use them. Beware!”
“I booked a ticket last night and I chose the correct date and then they switched the date themselves and charged me a fee to cancel. Do not book anything with this company because it’s a rip off. When I contacted them to fix it the stated it went up by 250 dollars”
“We booked a flight with Cheapoair and noticed when we received the confirmation that my wife's name was misspelled. We called and asked them the correct the mistake, but they told us that we had to pay $200 to make the correction claiming that it wasn't their agent who made it! Anyone who has talked with their agents know that they speak little English with a heavy accent and have serious problems spelling names. In addition, the background noise is intolerable! We will never book with them again!”
“DON|T EVER CHANGE or CANCEL YOUR TICKET THROUGH THERE SYSTEM; they claim tickets are not cancellable even when buying trip insurance and a cancelable ticket, they LIE LIE LIE in order to make more money from you! |Contact the airline directly to make changes or these guys will take your hard earned money!!! DONT| TRUST THEM”
“CheapOair provides customer support to help with booking-related questions and travel issues. Customers in the United States can reach support at 1-855-730-0773, with assistance available 24/7. The team can help with flights, hotels, rental cars, booking changes or cancellations, and issues such as delays, disruptions, or special travel requests.”
“I bought a ticket for a long flight to Europe and paid for the Insurance. IThey said I had 24 hours to cancel, and did not gave me the seats. After I paid I got an email where I was able to select the seats...Surprise!! Only the las seat was available and no together with my husband. I called to cancel the flight next day after work. They said because it was 26 hours after buying it I had to pay $500 to cancel and get my full refund. I asked for the Insurance I paid in case of canceling it and they did not accepted it ans did not refund me the Ins fee. I will NEVER again consider cheapair or recommended to anybody”
“Scamming company. I made a reservation and the date was incorrect on their end and they charged me to fix the date. Then changed my flight a week later, blamed the airline and wouldn't even refund the charge they gave me for the previous correction. Won't ever use them again.”
“Honestly, very disappointed with cheapoair. Buyers beware - they do not disclose that cancellations must happen within 24 hours. And at time of booking, that is NOT in their terms either. Ended up paying an extra $60 per person for seat assignments that didn't disclose their cancellation policy. They had no problem charging my card right away though. Customer service is as useless as pigeons. Seriously don't bother booking with cheapoair. And if you do, read the terms (if they even display it) VERY carefully. Shame on this company for operating like world-class scammers.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“I would never buy it again. This company is ridiculously given 24 hours for cancellations. Long hold time, does not have the option to cancel on the app or the website. Customer service has an accent from India, difficult to understand. Charge a $99 cancellation fee. Non-refundable. Do not work with you. Send you around. The manager promised to call back, but never called.”
“I originally booked thru them for flight Houston to Las Vegas. My payment was declined (address error). Received email from Spirit Airline to confirm payment. They processed payment successfully. I received an email from CheapOAir that they were going to process a payment
I called and advise them I had a confirmed reservation and was told that they would cancel their reservation. They assured me it would not cancel my confirm reservation. I found out they did cancel my confirm reservation with Spirit Air. I ended up rebooting at a higher rate
Unacceptable customer service, agent lied to me
Listen to the recording”
