“Honestly, very disappointed with cheapoair. Buyers beware - they do not disclose that cancellations must happen within 24 hours. And at time of booking, that is NOT in their terms either. Ended up paying an extra $60 per person for seat assignments that didn't disclose their cancellation policy. They had no problem charging my card right away though. Customer service is as useless as pigeons. Seriously don't bother booking with cheapoair. And if you do, read the terms (if they even display it) VERY carefully. Shame on this company for operating like world-class scammers.”
“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”
“I would never buy it again. This company is ridiculously given 24 hours for cancellations. Long hold time, does not have the option to cancel on the app or the website. Customer service has an accent from India, difficult to understand. Charge a $99 cancellation fee. Non-refundable. Do not work with you. Send you around. The manager promised to call back, but never called.”
“I originally booked thru them for flight Houston to Las Vegas. My payment was declined (address error). Received email from Spirit Airline to confirm payment. They processed payment successfully. I received an email from CheapOAir that they were going to process a payment
I called and advise them I had a confirmed reservation and was told that they would cancel their reservation. They assured me it would not cancel my confirm reservation. I found out they did cancel my confirm reservation with Spirit Air. I ended up rebooting at a higher rate
Unacceptable customer service, agent lied to me
Listen to the recording”
“i have to change my international return flight because of an emergency and they are charging me a fee close to to the cost of the ticket.There is nothing cheap about them,of course I will never use them again.”
“I will never buy flights from Cheapoair again!!! Never!!! They are thieves and disrespectful.
I bought a flight for my family from Buenos Aires to Curaçao with a short layover in Lima, and they changed the outbound flight to one with very long layovers in Santiago de Chile, and Bogotá, Colombia. I never accepted that change when they offered it to me. It's not the first time this has happened with Cheapoair. I don't recommend that site. They sell flights and then change them!”
“My wife passed away, within days of booking flight to Bakersfield I had to cancel, neither the airlines, CheaOair, nobody would allow it. Sent death certificate, explanation, nothing was accepted. Flight home from South Bend to Chicago to Tampa was interesting. Boarding flight in SB to Chicago turned out to be a bus which then took us to O'Hare. I will NEVER book through this site again, untrustworthy and just plain evil.”
“DO NOT USE!!!
I have used them a number of times with no issue but this time I had to cancel a flight. I had even bought their insurance. My flight was camcelled- they charged me a fee!!!! That i had to pay out of pocket for!
Then, i did not get a refund , I recieved a credit. Fine, I travel a lot.
I go to use said credit- I am on their website looking at the fairs while talking to the agent ( they won't let you book online and use your credit you have to 'call them') and they give me a flight price- looks like what I see online- and I say ok now take my credit off it and I get ' that is with your credit' WTF THEY TRIED TO STEAL MY CREDIT AND WANTED TO CHARGE ME ANOTHER FEE!!
I called in 3 times- 2 times they promised someone would call me back. I GOT NOTHING.
I ended up calling the airline and telling them what this company was doing and the airline refunded me my money.
I will NEVER use them again. Thieves and liars.
Oh, and gaslighting!! Oh, you must he looking at usa pricing- no i absolutely am not im not stupid. Oh, you're looking at a different flight level.
I will NEVER use them again.”
“This company is a scam. I booked a round trip and the dates got switched when I selected confirm so I got flights for a time not aligning with my dates of travel. No one was willing to help me and to top it off, I authorized a payment of $450 for my flights when I confirmed. I have now been charged double the amount, throughout six seperate transactions, and no one is willing to help get my money back.
Extremely fr”
“I am writing to express my profound dissatisfaction with the experience I had with your company. Unfortunately, this has been the worst experience I have encountered, and as a result, I want to make it clear that we will never, under any circumstances, book a flight with your company again.”
“Just another rip off. Didn’t mean to buy from them, thought I was buying from American Airlines, but was conned. Terrible customer service and just looking for ways to gouge you if you any kind of problem. Another lesson learned the hard way.”
“Guys be careful with them don’t pay any extra money for insurance or seat I paid $1300 on top of the ticket price for insurance and if I want to cancel or change but I called the they said that’s only for 24 hours not all the time and non refundable or changing after the booking is done ??????? Why I paid extra money then they said the only way we can help you buy another 2 tickets and we hold your money for one year scam scam scam be careful.”
“This airline are driving me crazy.Not helpful after all I kept calling calling about my name correction and they told me the airline gonna call u but I don't recieved any calls or emails and I am trying to call almost everyday just to follow up for the correction of my name and now I called again but they said the airline denied my waiver. And told me non refundable I am like WTF,I lost my $1,300 plus.Oh!common karma will come your way Idiot.”
“***DO NOT USE CHEAPO AIR FOR YOUR RESERVATIONS***If I could leave no stars, I would. I booked a flight & rental car plus travel insurance. The conference canceled due to govt. shutdown. I canceled both. While I fully understand not getting a refund/credit for the travel insurance, they did not refund: ESA fee $19.95, Baggage Service fee $13.00, Baggage Protection $5.00, Checked Bags $70.00, or the rental car fee paid at time of registration $47.66 for a total of $155.61 They were going to charge a $75.00 flight cancellation fee which they waived. They DID charge a $15.00 car rental cancellation. They bagged $170.61 for things that I WILL NOT BE UTILIZING.”
“Beyond Bad. Should be zero starts. They charged my card and when I got to the chekin counter the airline said my ticket had been reserved but not paid for. I had to book and pay for another flight the next day. DO NOT USE!”
“Wow, what a mess to work with. I had a 127 dollar credit, booked a one way for 103, and they still charged me 11 dollars, then when it went through, they said I still had a 34 dollar credit. They are hard to understand, and cannot answer a question if it isn’t on a card to read. Don’t use”
“This is trash . Do not book any flights or hotel with them . I gave them enough chances to improve themselves but they do not intend to change. If there is any negative stars I would love to give them . I booked flights with them yesterday for 7 of us . Was chatting directly from their website also on phone at the same time . I asked I need 2 check in baggage . He said okay and send me the detail . I asked him there is only one he said he upgraded to 2 and not to worry after an 30 minutes he called me and said he wasn’t able to make 2 luggage but the price will remain the same . I told him paid extra for luggage . He said he cannot able to change anything I asked him to cancel and he said he will proceed . He called me again I missed his call when I call him back in a minute he was already gone . I talk to that person to cancel my flight he hung up on me . Called again and talk to this guy and would like to proceed with cancellation.. at the mean time I said I will review them he act like kid and told me I am threatening of review and he has to transfer call to his supervisor, I said okay was on hold for another hour no one ever answered . Called again and cancelled the flight after 2.5 hour on the phone they are total trash . They lie at first and later story changes .. all the time .. we should avoid them”
“cheapo air is the worst mistake .
i book a flight through them and the return was a major problem.
for me to cancel i need to pay them $50 for a $100 refund .the took the $765 .
poor customer service they hold the title for that one .
its a game and clearly you will not win.
they will nickel and dime you and get upset and leave them alone.
i promise you its not worth the head ache you will get.”
