CheapOair Reviews

Name: CheapOair
Rating: 1.15

1.2 Rating 176 Reviews

3 %

of reviewers recommend CheapOair

Company Reviews

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Metrics

1.2

Based on 176 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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CheapOair 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company is a scam. I booked a round trip and the dates got switched when I selected confirm so I got flights for a time not aligning with my dates of travel. No one was willing to help me and to top it off, I authorized a payment of $450 for my flights when I confirmed. I have now been charged double the amount, throughout six seperate transactions, and no one is willing to help get my money back. Extremely fr”

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Posted 3 weeks ago

“I am writing to express my profound dissatisfaction with the experience I had with your company. Unfortunately, this has been the worst experience I have encountered, and as a result, I want to make it clear that we will never, under any circumstances, book a flight with your company again.”

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Posted 1 month ago

“Just another rip off. Didn’t mean to buy from them, thought I was buying from American Airlines, but was conned. Terrible customer service and just looking for ways to gouge you if you any kind of problem. Another lesson learned the hard way.”

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Posted 1 month ago

“Guys be careful with them don’t pay any extra money for insurance or seat I paid $1300 on top of the ticket price for insurance and if I want to cancel or change but I called the they said that’s only for 24 hours not all the time and non refundable or changing after the booking is done ??????? Why I paid extra money then they said the only way we can help you buy another 2 tickets and we hold your money for one year scam scam scam be careful.”

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Posted 1 month ago

“This airline are driving me crazy.Not helpful after all I kept calling calling about my name correction and they told me the airline gonna call u but I don't recieved any calls or emails and I am trying to call almost everyday just to follow up for the correction of my name and now I called again but they said the airline denied my waiver. And told me non refundable I am like WTF,I lost my $1,300 plus.Oh!common karma will come your way Idiot.”

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Posted 1 month ago

“***DO NOT USE CHEAPO AIR FOR YOUR RESERVATIONS***If I could leave no stars, I would. I booked a flight & rental car plus travel insurance. The conference canceled due to govt. shutdown. I canceled both. While I fully understand not getting a refund/credit for the travel insurance, they did not refund: ESA fee $19.95, Baggage Service fee $13.00, Baggage Protection $5.00, Checked Bags $70.00, or the rental car fee paid at time of registration $47.66 for a total of $155.61 They were going to charge a $75.00 flight cancellation fee which they waived. They DID charge a $15.00 car rental cancellation. They bagged $170.61 for things that I WILL NOT BE UTILIZING.”

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Posted 1 month ago

“Beyond Bad. Should be zero starts. They charged my card and when I got to the chekin counter the airline said my ticket had been reserved but not paid for. I had to book and pay for another flight the next day. DO NOT USE!”

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Posted 1 month ago

“Wow, what a mess to work with. I had a 127 dollar credit, booked a one way for 103, and they still charged me 11 dollars, then when it went through, they said I still had a 34 dollar credit. They are hard to understand, and cannot answer a question if it isn’t on a card to read. Don’t use”

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Posted 1 month ago

“This is trash . Do not book any flights or hotel with them . I gave them enough chances to improve themselves but they do not intend to change. If there is any negative stars I would love to give them . I booked flights with them yesterday for 7 of us . Was chatting directly from their website also on phone at the same time . I asked I need 2 check in baggage . He said okay and send me the detail . I asked him there is only one he said he upgraded to 2 and not to worry after an 30 minutes he called me and said he wasn’t able to make 2 luggage but the price will remain the same . I told him paid extra for luggage . He said he cannot able to change anything I asked him to cancel and he said he will proceed . He called me again I missed his call when I call him back in a minute he was already gone . I talk to that person to cancel my flight he hung up on me . Called again and talk to this guy and would like to proceed with cancellation.. at the mean time I said I will review them he act like kid and told me I am threatening of review and he has to transfer call to his supervisor, I said okay was on hold for another hour no one ever answered . Called again and cancelled the flight after 2.5 hour on the phone they are total trash . They lie at first and later story changes .. all the time .. we should avoid them”

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Posted 2 months ago

“cheapo air is the worst mistake . i book a flight through them and the return was a major problem. for me to cancel i need to pay them $50 for a $100 refund .the took the $765 . poor customer service they hold the title for that one . its a game and clearly you will not win. they will nickel and dime you and get upset and leave them alone. i promise you its not worth the head ache you will get.”

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Posted 2 months ago

“Beware of all the extra charges you will incur after you book a flight.”

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Posted 2 months ago

“I usually don’t leave reviews, but I need to share this so others don’t make the same mistake. I booked a flight and car rental through CheapoAir, and the car rental experience was extremely misleading. They advertise “free cancellation” without clearly explaining the strict conditions. Hidden fees appeared, including brokerage charges, and no one took responsibility. Customer service was a nightmare—long hold times, unhelpful reps, rude interruptions, and no supervisor to escalate to. Once you pay, there’s almost no way to resolve issues. If you value transparency and respect as a customer, I strongly advise thinking twice before booking here. This company fails on clarity, accountability, and service.”

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Posted 2 months ago

“They have changed my itinerary constantly and demand confirmation every time, but it is impossible to reach their customer service because they overly rely on ai, and their human agents are outsourced internationally and unavailable. Because I live abroad, I've probably spent as much on calling their customer service as I did on my ticket.”

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Posted 3 months ago

“They charged my credit card an additional $200 per passenger while I was on a cruise. I immediately notified my credit card provider that it was a bogus charge so they refunded it. After 6 months the reversal is permanent. Now at month 7 they’re still trying to get the $400. I finally blocked their number. Thieves.”

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Posted 3 months ago

“I was disappointed when the call accidently dropped during the survey call because I wasn't able to rate the lady's outstanding service. But I have to say that was the most excellent service ever. Our family had diffi ult time with flight booking to Micronesia but with her help we were able to get home on time for our family event. I want to thank the lady for her outstanding effort, patience and hard work doing all the research that we were able to book our flights. I would give more than 5 stats to her, best service ever 100% satisfied! Thank you!”

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Posted 4 months ago

“I was shopping hotels on their website, tried to checkout, the website posted an error message that I was "unable to checkout". Then I check my email and its a confirmation for my "stay". They blame a glitch but they seem to be ripping people off.”

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Posted 4 months ago

“If you value your money at all, do not use this company. As a professional in the travel industry note, they know very well which destinations require onward or round-trip flights. As a novice traveler, I would not know that. They allowed me to book a one-way flight to Vanuatu, and when I went to board the airline, they would not let me on because I did not have a return or onward flight when I tried to cancel my flight, they refuse to give me a refund or anything. They basically stole my money.”

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Posted 4 months ago

“Bought tickets, when I tried to cancel my reservation was asker to pay $150 cancellation fee and would give me a credit for future booking. When I called back for new reservation, found out I had to pay $2000 more plus my credit which was $4289. The same ticket at the same airline and same flight would be much much less. That was unbelievable. I will never do business with this company and will never recommend it to any one .”

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Posted 4 months ago

“Stay as far away from this company as you can get!”

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Posted 4 months ago

“If you value your hard earned money like I do, do not use this company as professionals in the travel industry they know very full well what countries and destinations require a round-trip flight. They allowed me to book a one-way flight and when the airlines wouldn’t let me board they blamed the airlines. I did not book with the airlines I booked with cheapo air. I urge you to use a different booking agent. There are hundreds of better ones with real good customer service these people refuse to refund my money or offer any kind of flight voucher or make it right in anyway.”

CheapOair 1 star review on 19th July 2025

Helpful Report

Posted 4 months ago

CheapOair is rated 1.2 based on 176 reviews