CheapOair Reviews

Name: CheapOair
Rating: 1.12

1.1 Rating 155 Reviews

3 %

of reviewers recommend CheapOair

Company Reviews

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Metrics

1.1

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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CheapOair 1 star review on 24th June 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything. They messed up every part of our trip, and it took several calls to straighten it out. They charged us change fees for their mistakes. The one person I talked to with the hotel part was rather rude. I'll NEVER use cheapoair again!!”

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Posted 3 days ago

“I booked airline tickets through CheapOAir for my daughter's basic training graduation and paid extra for "flexible tickets". Apparently this was only true for 24 hours as I found out when I called more than a month and half before that because the dates for the graduation changed to change flight dates. In addition I got a hotel via this company knowing that every hotel I have ever stayed at allowed bookings to be canceled or at the very least dates to be changed if it was in advance of the reservations. CheapOair refuses to do anything and is threatening to send me to collections for $180 because I disputed the hotel charge even though I bit the bullet for the airline tickets and kept them. All I wanted was for the company to make some sort.of effort to remedy the situation.”

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Posted 5 days ago

“I am disappointed with this company. The agents have heavy accent. My experience with them is very bad, they made a reservation for the following day that I asked the agent. When I got the ticket with the wrong date within 30 minutes he refused to refund me the entire 900+ dollars instead and after talking to a few agents including a supervisor the sent me a refund of 250. Additionally, what appears low cost is deceiving to me because too many extras that supposed to be basics for many flights make the final cost high. I do not recommend them for any service.”

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Posted 1 week ago

“Terrible customer service. I called them several times to ask for refund the cancelled flight from airline. Every time I was on hold more than 2 hours and dropped when get tiered. Their service awful at all and still couldn’t get back a refund.”

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Posted 3 weeks ago

“Terrible customer service, needed to fix a misspelling of my name and the airline told me that my travel agent would need to do it. Called in and was told it would cost me $100 for them to do it, went to the airlines and they took care of it for free. I will never use them again”

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Posted 3 weeks ago

“Not only do they charge extra for things like boarding passes, and other regular conveniences; they also do not refund OR give a flight credit in the case of divorce. Do NOT use this company. I will only go through reputable apps such as Expedia, Kayak, or book through the airlines from now on. The prices look great from the outset, but hidden costs add up.”

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Posted 3 weeks ago

“⭐️⭐️⭐️⭐️⭐️ Just had an incredible experience with United Airways customer service! A huge shoutout to MOIZ, who went above and beyond to help us out during our call. He was patient, knowledgeable, and truly cared about resolving our issue. It’s rare to come across someone so dedicated and kind—thank you, Moiz, for turning a stressful situation into a positive one!”

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Posted 1 month ago

“Had a death in the family ordered a plane ticket in the computer ring up the wrong date called this place they wanted another 300 and 90 something dollars and didn't want to give back the old ticket the guy was from India you could barely understand them we need to bring this back to America and make America great this company is trash they try to take your money and don't want to book it properly set on the phone for 2 hours with this guy couldn't understand a word because he spoke Indian”

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Posted 1 month ago

“Had to pay extra for a change of flight and baggage fees. Information was withheld. Never again. Booked on layovers when direct was available on Spirit. Spirit will take no responsibility because it was booked third party. IDK which one is worse. I'll never use CheapOair or Spirit ever again.”

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Posted 1 month ago

“I wish I can give them 0 but my experience with CheapOair and their stuff has been a nightmare. I booked a flight with CheapOair and cancelled it right away on 5/8 and I was told refund takes about 7-14 business days. I called them after 21 days of not getting my refund and they said they did refund me but I got nothing, I was asked to call my bank and confirm with them. As I was on the line with CheapOair stuff we called the bank and they confirmed that there was no refund from CheapOair. They then asked me a copy of my bank statement from 5/8 to 5/22 which I did. After couple days they said “ Dear Customer, Greetings from CheapOair's Billing Department. This is in reference to your booking number 90195033. Upon checking the booking we have found that our Waivers Team is following up with airlines for the refund request. Please be advised that Waivers follow up may take 5-6 weeks depending upon airlines response. Once we get an update, we will inform you.” Some of they stuff was really rude and I have been hang up on the phone multiple times. This is insane I need my money”

Helpful Report

Posted 1 month ago

“Customer service is terrible, to non-existent. When I tried to work out an issue the agent actually told me to "call the airlines" and talk to them myself. Wow. Why am I paying for a booking service, again? So I opened an account with the airline and I will, indeed, be scheduling flights for myself from now on. Plus accumulating my own air miles, which the booking service was collecting up to this point, as I've never seen a single benefit.”

Helpful Report

Posted 1 month ago

“Terrible customer service and misleading information about booking a flight and travel protection plan. When needing to cancel the trip for unforeseen reasons I was told to toggle back and forth between CheapOair and the company through which the travel protection was purchased. Neither would allow me to cancel the trip or file a claim without the other party making the first move. It was frustrating and disappointing to be so mislead and lied to. Will not use this service again and will inform all friends and family to steer clear of these crooks.”

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Posted 1 month ago

“I had accidentally booked a flight and wanted to cancel it. Called them within the hour. It was within 24hrs and 7 days. They were charging me 18% of the cost of the ticket as a cancellation fee. Not only that, the customer care representative an Indian origin person called Nader. Was extremely rude and honestly a terrible person. We called the airline and they cancelled it with a full refund! Terrible and opportunistic.”

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Posted 1 month ago

“STAYAWAY AT ALL COSTS”

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Posted 2 months ago

“This company is such a scam. Traveller's be warned. The thought that they made me loose my ticket without a single cent of refunds is very crazy. I would not recommend to anyone.”

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Posted 2 months ago

“I book a flight for my wife and daughter. Unfortunately we had to cancel. There was a 500 dollar hidden charge when we booked the flight. When had to cancel they charged 490 dollars to cancel it. So we lost a total of 990 dollars from a scam travel agency.”

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Posted 2 months ago

“Horrible! Way over charged for seats and bags and charged an emotional support animal fee when there was no animal. Trying to get a refund after 2 hours of booking and it's been an all day issue! I am not sure if I will ever see my $550 again. Never use this company!!!!!!!”

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Posted 2 months ago

“WARNING!!!!!! I was charged 4x the amount on website!”

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Posted 2 months ago

“Tried to cancel within 24 hours and no help. Will never use this company again customer service was a waste of time had to book another ticket on another airline. Will never use them again and will let everyone I know to stay away!”

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Posted 2 months ago

“Be aware!! Tickets are non refundable at all if you don't cancel it 24h after purchase . I tried to cancel my flight 2 months before flight date they don't refund money. That is ridiculous!”

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Posted 3 months ago

CheapOair is rated 1.1 based on 155 reviews