“Never again to book with this horrible booking site, sent me 20x about flight changes. I booked for 5 hours layover and I paid extra for it then they just changed my flight to 15 hrs layover, can you imagine how the ripped me off on this? After they have changed my flight into 15 hrs layover they have never propose flight changes how ridiculous! Give me my money back where I originally booked for 5 hrs layover!”
“These guys are horrible. If the flight schedule is changed, they confirm it from their side without our consent and then want us to pay money to get a better flight schedule.
I called them for 2 weeks and everyday I was transferred from one person to another and kept on hold for hrs before they disconnected the call on me. I will never use their services again and absolutely DO NOT recommend them at all.”
“I have been a member of CheapOair for more than 7 years. It had great customer service before, but for the last two years, it's been getting worse, especially when they moved their call center to India. I had my vacation round-trip flight tickets purchased 4 months before my trip; within the 4 months, my tickets were canceled and amended, and they changed my trip routes and times about 7 times for one reason, which is flight cancellation. During that time, I checked the flight routes and times and I found there were no changes when I called the flight agents. They told me our schedule is still on time and that I needed to check with my CheapOair agent and see why they changed my schedule or route. After all the changes I found that the call center in India was the one to cancel and change my flight, to resale it at a high price to a different customer. When I called them to ask why they did that, they offered me a refund if I'm not satisfied or to purchase a new ticket at a more expensive price, even when I told them that I had already submitted my vacation request to my work and booked my tickets for that reason. All they do is transfer my call to different agents and keep me on hold on each conversation for about 45 minutes to a couple of hours. Sometimes, they hang up the phone and I have to recall it again only to deal with the same scenario with no solutions until I eventually give up and hang up the phone myself, after wasting hours of my time for nothing.”
“VOLARIS + CHEAPOAIR
FRAUD, OR GROSS INCOMPETENCE
THEY MOVED MY FLIGHT TO THE NEXT DAY, AND NOW I CAN'T GET ANYONE ON THE PHONE, CHAT, OR WHATS APP TO REFUND. IT IS LIKE A CAT CHASING THEIR TAIL. I WILL NEVER DEAL WITH EITHER OF THESE COMPANIES AGAIN.”
“Horrible -- No support, not able to refund and I also purchased the travel plan + added protection -- Don't buy it. It's not worth it, they don't give refunds or cancellations. Horrible.”
“I have been checking flights for spring break for several months...finally found cheapoair, booking was no hassle, the terms of the flights, and cancellation was there. I'm for sure taking this trip, so the cancellation policy (charge) didn't sway my decision....saved some money and got non stop flights...thank you cheapoair”
“This company offers the WORST flight booking experience I've ever had booking air ticket. I would definitely not recommend your service to any of my friends or family. I will also warn them of your CHEAP attitude, as the name of your company suggests.
When I first booked the flight using the company's website, I couldn't find any function to add luggage to my air asia ticket from your website. I then had to call the company's number to add the luggage. The employee who spoke English in indian accent, with a disrespectful and unhelpful language and attitude, said that he cannot help me and ask me to call air asia to do it myself. He was very unhelpful, with an ill-mannered way of communicating which is unacceptable for someone who works in service industry.
The second time, when I was in Vietnam, I wanted to reschedule my flight. I called the company and met that rude and ill-mannered guy with indian accent again, who refused to help me. He asked me to wait for 15 minutes, and then disappeared, leaving me alone with my problem unsolved. I wasted lots of money, 70 AUD doing that international call. I then had to ask my partner in Australia to contact Air Asia and sort it out for me.
this service is the worst booking service, and your attitude is rude and unhelpful. Should I remind you that when working in service, it is not advisable to say NO to customers. But you did, in an disrespectful and ignorant manner, and a cheap attitude. Do I need to remind you that you should try your best to offer solutions to help customers sort out the problem?
Stop cheating on people!!!”
“Buyer Beware of CheapOair! This company is deceptive! I booked two roundtrips with CheapOair, thinking that I could cancel without a fee penalty within 24-hours like other companies offer. However, in tiny print, practically hidden, at the very bottom of the purchase page, it says reservation changes involve a fee. In order to find out what the fees are, you must go to go the Home page, scroll to the very bottom of the page to click on "Taxes and Fees," also in tiny print.
If this company was open and honest, they would place a warning next to the purchase button, alerting customers that ANY changes in their reservation will be charged a fee. I was charge $100 or $50 per ticket to cancel my reservation within 24-hours. I was forced to agree to pay $100 or CheapOair will NOT cancel the reservation. Please do yourself a favor and book directly with the airlines. You will save money (CheapOair charges a sales commission) and you can make any changes within 24-hours for free.”
