CheapOair Reviews

Name: CheapOair
Rating: 1.10

1.1 Rating 145 Reviews

2 %

of reviewers recommend CheapOair

Company Reviews

Questions

Metrics

1.1

Based on 145 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Returns & Refunds
Refunds Process	Difficult

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CheapOair 1 star review on 13th May 2025

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CheapOir used to be very good website.But now they have started deducting money without customers consents. They have deducted my money without my permissions and when I am asking to refund, they are not refunding. It happened when you chat with their live agent.Agent ask you for buying add ons to the flights and doesnt matter you say YES or NO, they add on your flight and charge your card.It all happens because they have saved your card details from your previous bookings. This is illegal and must eb stopped asap.I have already informed my bank and the Airline to take an action on them. Please make sure you dont let them deduct the money without your confirmation.”

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Posted 6 months ago

“I booked round-trip tickets to Korea for next year through Cheapoair, but the experience has been a nightmare. They changed my return flight, forcing a layover in Hawaii that wasn’t part of my original itinerary. While they promised a full refund if I didn’t accept the changes, they’ve failed to return my money despite numerous follow-ups. Customer service is abysmal—phone wait times exceed 6 hours, and emails only result in generic responses claiming they are "talking to the airlines." Online chat is equally frustrating, constantly transferring me to different departments without resolving anything. It feels like a deliberate attempt to delay and wear customers down.”

CheapOair 1 star review on 18th November 2024

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Posted 6 months ago

“stay away from cheapOair they are scammers they changed you an cancel with in 24hours”

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Posted 6 months ago

“Bottom line stay away from cheap oair they scam you and steal your money”

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Posted 6 months ago

“Cheapoair refuse to give us our refund that the airline has approved”

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Posted 6 months ago

“Me bloquearon del sitio web. Solo por entrar a comparar precios y no comprar.”

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Posted 7 months ago

“I booked a flight to Spain with $2230… I booked a flight to Spain with $2230 for three people and I get an email in couple hours says flight fare rate changed to $2300 and when I chat with them first say to me $2900 and when I start asking questions come back to me and says $2600 I could not understand, and when I asked more questions the answer was is your choice to cancel the reservation or update it with the new fair! Something didn’t make sense My reqmendtion get the ticket through the airline itself, that what I’m going to do all these companies trying to scam people for extra money”

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Posted 7 months ago

“The refund process is atrocious. I'm accruing interest due to the delay. I also had to pay a $25 cancelation fee.”

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Posted 7 months ago

“Esta gente te vende un seguro de cancelación o cambios y al final todo es mentira no aplicas para ninguno de los puntos de cancelación . Te roban tu dinero en tu propia cara , nunca más usaré esta plataforma de compra , y les aconsejo q no lo hagan tampoco . Es muchísimo mejor tramitar la compra del boleto de viaje con la aerolínea directamente . No caigan en su trampa”

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Posted 7 months ago

“Excellent”

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Posted 7 months ago

“Even one star is way more than enough to get this poor management, they have changed my flight more than 5 times and don’t even have proper customer service 🤬”

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Posted 7 months ago

“La peor aerolínea que pueda existir, no cambiaron los vuelos de un viaje que teníamos sin nuestro consentimiento, fue confirmado por la aerolínea que ellos son los responsables de ajustar a su manera los vuelos, cuando se intenta solucionar en una llamada, es trasladado a más de 3 agentes y ninguno trae solución, llevamos llamando hace 3 meses 1 una vez por semana y cuando cumplimos 1 hora en la llamada, nos cuelgan. Nunca solucionan!!!! Nunca más vuelo a comprar en esta agencia y menos recomendar, muy mala calidad de personal y gestión.”

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Posted 7 months ago

“They charged me for an extra day for a rental claiming I choose the time frame. I don't recall this and the company refused to work with me. I couldn't get a person without an accent to talk to me and so the broken english combined with repeating several times was frustrating.”

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Posted 8 months ago

“customer service totally useless. Not easy to contact them as have to wait a phone calls. No email available. keep adding charge without any explanation. I am yet to find out why they charged 15 USD added alomost 2 weeks after the ticket sale has gone through. very unprofessional and slow. I can book flight direct from the airline. I should have done it.”

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Posted 8 months ago

“My flight got canceled via the airline, cheapoair charge me $500 to change my booking, due to the fact it was not even my fault but the airline, please do not book through them”

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Posted 8 months ago

“Do not book with Cheapoair! They schedule flights with such tight connections that you risk missing your next flight. If you try to make changes, they may attempt to send you to collections for those changes. There are countless horror stories online about this company taking advantage of people.”

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Posted 8 months ago

“I encountered unsatisfactory service that I would characterize as bordering on fraudulent. I strongly advise against booking tickets through this company. While they may initially appear inexpensive, their customer service is severely deficient, often lacking clear and direct communication. It seems they prioritize their own travel arrangements over meeting the needs of their customers. There have been instances where I waited for up to ten minutes without any acknowledgment, leaving me uncertain about whether the chat was still active. When they finally responded, they often failed to address my questions and would abruptly close the chat. Additionally, I experienced multiple technical issues with their browser. The support agents I interacted with, including Anja, Damara, and Bibibe, provided an exceptionally poor experience. I booked a ticket due to the death of a family member, and they rescheduled my flight by 24 hours, which severely disrupted my local travel and hotel arrangements. As a result, I was unable to attend the funeral. The stress caused by this situation far exceeds the grief of my loss.”

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Posted 8 months ago

“Terrible company to deal with, they let you wait on the phone hours the airline cancelled and they don’t want you to get refund even you paid for cancellation fee terrible customer service not helpful at all”

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Posted 8 months ago

“Bad company,disgusting company,scam company,I need my refund now ,if you was about to travel never book ticket with this company”

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Posted 8 months ago

“Aero mexico canceled my flight and has been more than 1 month no refund. The credit card company charged me interest .The customer service is not helpful,”

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Posted 9 months ago

CheapOair is rated 1.1 based on 145 reviews