“I fly several times a month. I have recently book two flights with CheapOair. The first one, the dates were change during the booking process. The second one, my last name was missed spelled and they wanted to charge $50 to correct it. I refused the charge and called the airline and they did it for free. I have never had these issues before. I feel this site had something to do with it to charge for corrections or to make changes. I will never use their site again.”
“Very bad customer service. They were unable to do a simple task of changing the dates of the ticket after giving them 3 days. Their phone connection is also very bad as the customer service from different parts of the world is not working properly.”
“Scammers. They try to rip you off. I ma not getting my money back for unused flight overseas. You have to talk to multiple agents and every agent tries to give you highest price.
Mu suggestion is: Try to avoid this company if you can.”
“Worst company ever had a passing a signed up an pay extra for insurance. They gave the run around. Talked to supervisor Charlie about getting refund he said send picture of obituary. I did still no refund. I would not use this company it is a scam.”
“After booking the flight, i have to change the schedule due to untoward incident, Earlier when i asked about their policy they said it will 151 dollars per ticket and if there is any difference of fare when you travel, but now when i am trying to ask for the same, they 151 dollars + fare difference (In actually terms there is no fare difference on the cheapoair site website only) but they say that is only for new booking for old booking whatever price we have in our inventory I.e. is nothing but whatever the price we quote. This is disappointing if they don't want to do like that, they should change their policy, not sure why the claim if they can't fulfill. Pathetic experience.”
“Worst scam on earth
One little mistake within 100 regulations that most normal are not aware and your screw
Awful disgusting service of no compassion”
“I booked my flight with you guys thinking I was in good hands. The day I booked my flight I didn't notice that my card was declined only for my luggage. On my way to the airport my Uber driver got into a minor car accident which made me miss my flight. When I arrived at the airport I went to the deltas counter and they mentioned my card had declined for the luggage and also had missed my flight so.. they said that I could fly the very next day for a fee of $100 which would include my luggage fee. It's been 2 months and you guys have been trying to charge my card every single day which I don't know why and finally yesterday you guys finally charged my card $50 and then $30 which that's considered theft cause I had already paid delta airlines that and when I called the lady was really rude and said that I will never get my money back .
That's called theft and I am going to make sure the public on social media including the TV lets the world know how you guys robbed people and will never stop until you guys are destroyed and my attorney is already going to send you a letter on this situation and the embarrassment cheapoair made me go through when I try to buy food and my card got declined cause cheapoair decided to steal my money with no reason .”
“When we realized that our flight (Spirit)was going to be VERY LATE leaving; I asked 2 times what is the 'Plan B' for our connecting flight? No one had an answer. When we did arrive, there were 4 of us requiring wheelchair assistance, and no wheelchairs were there. Instead we were instructed to go to the Service desk at Gate 1. This was at the complete opposite of where we were. I fell 2 times trying to get there on my own. People in the airport picked me up. Information desk lady told me she could not get me any assistance.”
“THIEFS- before purchasing any flight tickets be careful, they are scammers. They said you have within 24 hours to cancel without fees and full refundable flight tickets which is a LIE. they kept charging me in separate transactions not authorized around $700.”
“flight to
Dallas was fine 2 days before the eclipse hit. got to the hotel booked through
Cheapo only to have it overbooked. Staff would not even talk to me and could have cared less. Almost no rooms in the area. finally found one after midnight. All sorts of people from around the world in the lobby mad as hell. What a shitshow”
“They are thieves they didnt refund my money back until now 4 years .Try to contact them and they will hanged you up, agent Camile is rude hanging me up for 35 minutes .Not even give a call back. Cheapo air canada. The govt needs to deal with this kind of company.”
“I lost over 1000 dollars to this company. I booked a flight and then covid happed. I could not go. Shady company that avoid confrontation at all costs by dodging ur phone calls. I prefer to give a zero; however, That is not an option. Flight never happen as they told me my credit expired. I had to pay out of pocket”
“Paying for travel and other insurance only to realize that you cannot benefit if you ar not a USA citizen. Why did they not tell you this before selling you the insurance? Don't fall for this you can cancel in 24hrs. It is a scam, a big lie. Yoyu don't get it back and after chat bot and talks with supervisor you are wasing your time. Dont don't don't buy anything from Cheaoair, it is expensiveoshit!!”
“They deserve zero star. They make you pay a lot for trying to cancel even if it is immediately after purchasing the ticket while in the ticket it is mentioned that it has free cancellation for 24 hours. So so disappointed. Don't ever use cheapOair while you have other trustworthy websites to book tickets from.”
“I bought plane tickets on the site and they took the money out of our bank account and then canceled the purchase! We spent 5 hours on the phone and chat with their representatives and just kept getting transferred or disconnected. We DID get our money back the next day, but only after being told 7-14 days, then 3-5 days, and then threatening to sue then and finally got the money back within 24 hours. This was an urgent flight because my stepdad is extremely ill, but they couldn't have cared less! We will never use them again and I will tell everyone how awful our experience was! I have NEVER had so much trouble just buying plane tickets!”
“Terrible Be Careful Before you give them your credit card information.
They will charge you for services you did not purchase and refuse to refund your money!”
“Bad experience in the world please check everything. I never will buy anything with then again. Terrible service, lies, an absurd wait for nothing. They are trained to make you give up and not to try to resolve incidents.”
“Awful experience these people are thieves!
Do not book with these people do your research look for other airlines or agency such as Priceline they are so easy to work with.
I booked with frontier Airlines and they state they will issue a refund but you get the run around still no refund and all you can do is chat with them they conveniently disconnect.”
“Booked a package deal for 2 adult males. Flight, Hotel, and car rental. We got seated apart on the planes. The room only had one bed and we had to sleep on the sofa. The car hire company ended up a non starter. We got picked up and taken to the middle of nowhere. Ended up dealing with a bunch of gangsters. To have any realistic insurance the price doubled. Chepcrap air advertised unlimited mileage. Yeah right! we was in Vegas Nevada, so on the borders of both Arizona and California. If we crossed into any of the two said states we incurred a $50 fine per crossing. I didn't take the car and lost my deposit. Also ignore the cheap in cheapo, it wasn't cheap! I got well and truly ripped off. Booking # 84656220”
