I have been a member of CheapOair for more than 7 years. It had great customer service before, but for the last two years, it's been getting worse, especially when they moved their call center to India. I had my vacation round-trip flight tickets purchased 4 months before my trip; within the 4 months, my tickets were canceled and amended, and they changed my trip routes and times about 7 times for one reason, which is flight cancellation. During that time, I checked the flight routes and times and I found there were no changes when I called the flight agents. They told me our schedule is still on time and that I needed to check with my CheapOair agent and see why they changed my schedule or route. After all the changes I found that the call center in India was the one to cancel and change my flight, to resale it at a high price to a different customer. When I called them to ask why they did that, they offered me a refund if I'm not satisfied or to purchase a new ticket at a more expensive price, even when I told them that I had already submitted my vacation request to my work and booked my tickets for that reason. All they do is transfer my call to different agents and keep me on hold on each conversation for about 45 minutes to a couple of hours. Sometimes, they hang up the phone and I have to recall it again only to deal with the same scenario with no solutions until I eventually give up and hang up the phone myself, after wasting hours of my time for nothing.