I canceled a flight before the 24-hour window, they charged me the cancelation fee which I understand. I only received part of the initial refund, and a month later I am still waiting for the rest I called, and they told me to email the latest card statement, and I did. I got an email that it had been escalated: a week later I got another email asking for my bank statement again in the same email chain. I called and I got the same answer it has been escalated, no resolution so far.
1 year ago
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