The product is great! I especially enjoy the Kosmic Chews. The shipping, on the other hand, is unreliable at best. There is some disconnect with having the product sent to USPS. I suspect it is a supply issue. Have not yet received an order placed on 4/2/25. Then spent extra to have a different order expedited and, same issue as before- hasn’t been received yet by the post office. They can and should do better. Hire a shipping manager! Customer service reps are very nice but can’t fix a systemic issue. Be honest/ if u are out of a product tell the customer! They will come back if they know they can trust you. SMH. Very disappointing.