I used to buy my stuff from the local smoke shop and always enjoyed Cheech n Chongs stuff, especially the pre-rolls. I found Cheech and Chong on the web and bought some pre-rolls and bud. The first order was a bit slow shipping and only a partial shipment arrived. I ordered more pre-rolls and the order just sat there "waiting to fulfill". I emailed and the response was that the pre-rolls are.on backorder for 2-3 weeks and then will ship. WTH, listed as in stock on website, you charged me for these, but can't ship something you don't have. Two days later I called and spoke with theeeee nicest person in customer service. She explained that my partial order was not completed due to the backorder, offered me a different variation and emailed confirmation and shipping info in a few hours. She said website isn't always accurate in regard to in stock. So good product, excellent customer service, better price than local shop, just a bit out of synch on stock and a bit slow on shipping time, but they do use USPS which is notorious for being slow. Long and short, Cheech and Chong been around a long time and still enjoy.