First, I emailed 3 times (once was your web contact form) and no one got back to me. So left a vmail to ak someone to call me and dfinally got to place my order. It's my third order and you folks can't seem to get it shipped. I was told it woud ship the day I ordered it. It didn't. I emailed and heard nothing, so I called. Erica said she was changing it's status so it would defnitly go out right away. Now, two more days later, the status still says label created. You send me this review form to fill out and you haven't even shipped my order yet. I don't know, you guys are failing in every way this time and that makes me very sad.