Wow, wow, wow!!! Everything about my ChessUp experience was fantastic! Fast, secure shipping (unlike another major electric chess set manufacturer), a solid chess set that operates as advertised, is very easy to use, and is a fantastic learning tool! I have played about 20 games on the board so far (I have had it for about two weeks, but it has been the holidays so I have not played as much as I would have liked) and I love it. I am very, very satisfied and I hope that ChessUp continues to innovate and develop new products. So far, they have gained a lifelong customer.