“Fantastic product and great customer service. I had some pieces that weren’t registering properly and they sent me replacement pieces quick! As someone who learns better physically moving pieces over the board this product has helped immensely. Only reason for the 4/5 stars is pieces. Having the option for more premium and better weighted would be a solid. A nice quality wood board still takes the cake for piece weight, quality and overall feel of play. With that being said I would recommend this board to all levels of players.”
“I have had this board for over a year now and have seen its capabilities improve consistently over that time. It has completely rejuvenated my love of the game and I use it daily. A great product well worth the investment”
“This is a great chess board and learning tool but could be better. The board does not have the connectivity with chess.com that I expected. You can access the chess.com bots to play against but you can't play against your chess.com coach or their lessons. The board is too dependent on the Chessup app. More features on the board and less on the app would make this a better product and better value for the $$$.”
“We spent $700 on a Chess up Board from this company, The Chess Board was sent from China New Zealand via Track and Trace but not recorded or signature postage required delivery. The Chessboard was purchase on 22 Novrmber 2025 and hasn't arrived. CHESS UP has made no attempt to offer replacement or expediting a resolution just putting the problem onto the purchaser. One very upset little Man this Christmas”
“A minha experiência com a Bryght Labs foi a melhor possível, pois gosto muito do tabuleiro.
Trata-se de uma empresa muito séria. Tive uma avaria no meu tabuleiro ao fim de quase um ano e o problema foi prontamente resolvido, tendo-me sido enviado um novo tabuleiro.
Agradeço muito à Bryght Labs pela excelente assistência e profissionalismo demonstrados.”
“Excellent customer service. I had a minor issue with one of my pieces and it was replaced immediately with a working piece. Really cool board and company, exceeded my expectations on all fronts.”
“Exceptional in every way. My sons and I are loving it and will continue to enjoy it for years to come I believe. My only gripe: Need an easier way to shift between chess.com accounts, which I understand may be in the dev backlog--that change would make this absolutely perfect and it's dang near already!”
“Se tardo 18 días en llegar a mi domicilio en Mexico pero llegó muy bien mi producto aunque la caja tenía uno que otro pequeño golpe pero eso no fue problema y pude jugar ajedrez online perfectamente y todas las piezas me han funcionado muy bien y puedo decir que pude jugar ajedrez online sin retraso en el sensor y a demás tiene una membresía premium de un mes gratis, estoy satisfecho aunque no me deja poner fotos nose porque.”
“I just unpacked a new chess up 2 board and is not working. Really frustrated because it was supposed to be a birthday gift for my dad. While the side screen works perfectly fine the board itself is not working. The LEDs are not turning on. Updating the software or resetting the board does not help. Keeping 1 star until they find a way to solve the issue.”
“I rarely leave reviews, but I’m really loving my new ChessUp 2 board. Easily one of the best purchases I’ve made under $400 in a long time. I looked seriously at a few other “smart” boards, but I’m very glad I went with the ChessUp 2. The experience has been great so far, and they seem to be actively rolling out updates and new features.
Over the past few weeks, I’ve played several 15+10 games on Chess.com and a few 30+20s on Lichess, plus a few over-the-board games with a friend. I haven’t tried the built-in lessons yet, but I’ve used it to set up endgame positions (the “board editor” feature is quick and automatically recognizes the pieces), with “move feedback” turned on. I’ve also used it against bots to drill openings.
If they ever release wooden pieces, I’d buy them in a heartbeat. A couple of small things could be improved. For example, when an opponent promotes a pawn, the board doesn’t alert you to which piece they chose, and when resuming a paused local game OTB, the clock doesn’t restart automatically. A couple of the OTB games png files didn’t sync to the app, but it may have been user error. Minor issues overall, but worth noting.
Overall, I’m really happy with it and can highly recommend it to anyone considering a smart board.”
“UPS lost my shipment. I contact Bryght Labs and they promptly checked into this with UPS. Since UPS was having trouble finding my package, Bryght Labs shipped me out a new ine, which I received promptly. The customer service was EXCEPTIONAL.”
“the chessup 2 board has exceeded my expectations! my last electronic board sounded great on paper but was slow, noisy and glitchy… the chessup 2 board is none of those things. there is never piece recognition issues and the board works great with chess.com and lichess.. the included free lessons are also amazing! i hope they expand to provide premium chessable type stuff for their lessons…. my literal only complaint at the moment is that getting matches on chess.com takes too long sometimes and i think its because of the board and somehow chess.com deprioritizing thr matchup - lichess is quicker…. but still, matches are stable and the board really works amazing”
“Phenomenal customer service. I was hesitant about the Kickstarter having been burned but was swayed by the awesome product idea. The Kickstarter campaign was fantastic with constant updates and basically on point delivery.
The service has been exceptional after reds as well. I did have an issue with my board a few months in where some of the lights stopped working and all it took was one email to get them to send out a new board free of charge.
I would highly recommend it.”
