Bryght Labs - ChessUp Reviews

Name: Bryght Labs - ChessUp
Address: 9113 W 156th Pl, Overland Park, Kansas
Rating: 4.26

4.3 Rating 313 Reviews

81 %

of reviewers recommend Bryght Labs - ChessUp

4.3

Based on 313 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 73%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Mickael Cobut

Bryght Labs - ChessUp 4 star review on 10th December 2022

Erwin Liwanag

Bryght Labs - ChessUp 5 star review on 2nd December 2022

Adam Kenney

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service is absolutely stellar. When you get your board, join the ChessUp forums, the team is incredibly responsive there.”

Helpful Report

Posted 40 minutes ago

“I received my ChessUp 2 as a father's day gift, and as I'm learning how to use it I think I'll be very happy with it. Two complaints, though. First, the USB cable included for recharging had USB-C connectors on BOTH ends. One end should be a USB-A, as most charging blocks (not included) only accept USB-A. I happened to have a USB-A to USB-C cable which worked to recharge the board. Second, documentation included in the box on how to use the different screens and what settings do is sorely lacking, and the majority of the instructions on the website are for ChessUp 1, not ChessUp 2. Luckily, there are several YouTube videos that filled the gap. The product itself deserves a 5, but due to these shortcomings I gave it a 4.”

Helpful Report

Posted 2 days ago

“Top-shelf experience in every way. Wicked cool product from the innovative hardware to the easy UI. My kids love playing with it and I enjoy them having a better learning experience than any other chess board ever developed. Nice to know we can switch it off to play with a strictly physical board once they're ready. We were also part of the Kickstarter campaign for ChessUp 2 and had the chance to interact quite a bit with Jeff and Veronica. Very kind, helpful, passionate, and responsive team. Thank you for making such an immense contribution to THE classic game!”

Helpful Report

Posted 1 week ago

“The board is absolutely outstanding, I've played it everyday since I got it! One problem though. I would say maybe 1/8 of the online games that I play freeze on the 2nd move, so I lose ELO on that. I don't think its an internet issue, as I've played in good and bad internet and it doesn't change the glitch. Other than that, I love the board so much. Great price and shipping, came in undamaged, and the 2 player mode has so many different options. 100 stars!”

Helpful Report

Posted 1 week ago

“The Chessup 2 board set is an incredible product. The ability to play chess OTB against live players across the globe or with computer bots is very well handled with this product. There are several ways integrated into the board to help teach anyone to play chess and improve with lessons. The set is made very solid and the pieces weigh an appropriate amount and feel great. No need to use a phone app while playing online which is a great plus of this product. And to top it all the company provides incredible support in a very timely manner to make sure your experience is well handled. No hesitancy to recommend this product.”

Helpful Report

Posted 2 weeks ago

“Hi. I received a chessup2 as a gift from a friend. It is perfect. However white king piece was not working properly. It was not recognized by the board. I emailed the support team about my issue. They replied to my email within a couple of hours! and they sent me a new one. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess. Great customer service and thanks:)”

Helpful Report

Posted 2 months ago

“Love my ChessUp smart board! It makes learning chess so much fun! My king piece is not working properly. It was not recognizing the king was on the board. I emailed the support team about my issue. They replied to my email within a couple of hours! They are sending me a new piece "FOR FREE"! They also sent me to a part of their website where a can obtain spair pairs if needed, or want. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess.”

Helpful Report

Posted 2 months ago

“Although the initial board i received was dysfunctional, Bryght Labs was quick to respond and provide assistance with troubleshooting. Once it was deemed the board needed replaced, a replacement was confirmed and ready to be shipped overseas before i could even reply with a thank you! Great work guys, much appreciated.”

Helpful Report

Posted 3 months ago

“For new purchasers, BEWARE - ‘The Easy 30 Day Refund Policy’, which has not been honored in my case (based in UK). I made payment by Visa Debit, and the item was delivered fine. Unfortunetly it was a gift and I needed to make a return. I had a quick response to my enquiry 07.01.25 and was e-mailed the returns label confirming refund 1-2 business days after receipt. The receipt of the returned item (sent to the Netherlands) was confirmed 10.01.25, and that refund credit would be received within 14 days. On 24.01.25 the refund has still not been received, and Bryghtlabs are not responding to my messages. So now I do not have an item and have lost my payment.”

Helpful Report

Posted 4 months ago

“The Support of Chess Up is the worst ive ever seen. The new chessboard is not working - none of the required chargers are working & the system is shutting down even during games. 3 Emails later the support still isnt able to reply - this company isnt a serious one!”

Helpful Report

Posted 4 months ago

“Maybe my posting will help potential customers. I have tried to contact this company for nearly two months via emails and phone calls to no avail. I could understand waiting several weeks but not months. How can a company be trusted to provide customer support after purchase if they won't respond before purchase? Although I read reviews posted here that seem real, maybe they are fake. No one other than them can ever know for sure. As for me, I find them suspicious. The product seems really cool but no one at the company will take the time to respond. I hope customers get their expectations filled. I wanted to be one of you. As for everyone else, be warned that you might find yourself without help after purchase.”

Helpful Report

Posted 5 months ago

“backed the kickstarter event, received non functional product, no response from bryghtlabs :(”

Helpful Report

Posted 5 months ago

“At first didn't recognize a rook, but was able to get a replacement within two days. Great customer service. Great board. Everyone in the house loves playing against each other and against the bots and using chess.com. This has made chess accessible for the whole family ages 9-43. Thank you chess up!”

Helpful Report

Posted 5 months ago

“the chessup 2 board is totaly cool, with cool features and it shuld come with lessons(even though i did not see them in the app, if someone know what is the problem pls tell me) and game review but when i bought it and installed the app, i saw that almost every feature that on the board is free in the app, and only 2 player mode unlocked with the board. it means i paid 300 dollars for only playing on a real board, cuz the game assistance included in the free app so yea... the build in wifi and screen is cool, but the price is not great and this is why 4 stars.”

Helpful Report

Posted 5 months ago

“A piece was broken on delivery, however chessup has already sent a replacement! The board works great and I've been having a blast playing with it.”

Helpful Report

Posted 5 months ago

“Bought a chessup board through their website. Pawns are not getting recognized and support has been completely unresponsive.”

Helpful Report

Posted 6 months ago

“When setting up the pieces, the board lights up like a Christmas tree. It has a hard time knowing if the piece is there or not, and flashes even though the piece is on the square. Some pieces/spaces detect better than others but it’s hard playing a game of chess when the board is flashing rapidly.”

Helpful Report

Posted 6 months ago

“Veronica was able to answer to my call of my issue and she was able to send a replacement piece in no time. I will order the promoting pieces as well to be safe. Great Job Veronica, that is all we need is communication to be up front even if its to let us know you'll get back to us later. I appreciate your follow up you are the best!”

Helpful Report

Posted 6 months ago

“The board is too small and pieces too small and light. Software not ready for prime time. I'll wait for version 3.”

Helpful Report

Posted 6 months ago

“The board if fine, it works well by itself, and with Lichess. With Chess.com, the integration, which has been in Beta for quiete a while, sometimes fails to connect.”

Helpful Report

Posted 8 months ago

Bryght Labs - ChessUp is rated 4.3 based on 313 reviews