“Hi. I received a chessup2 as a gift from a friend. It is perfect. However white king piece was not working properly. It was not recognized by the board. I emailed the support team about my issue. They replied to my email within a couple of hours! and they sent me a new one. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess. Great customer service and thanks:)”
“Love my ChessUp smart board! It makes learning chess so much fun! My king piece is not working properly. It was not recognizing the king was on the board. I emailed the support team about my issue. They replied to my email within a couple of hours! They are sending me a new piece "FOR FREE"! They also sent me to a part of their website where a can obtain spair pairs if needed, or want. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess.”
“Although the initial board i received was dysfunctional, Bryght Labs was quick to respond and provide assistance with troubleshooting. Once it was deemed the board needed replaced, a replacement was confirmed and ready to be shipped overseas before i could even reply with a thank you! Great work guys, much appreciated.”
“For new purchasers, BEWARE - ‘The Easy 30 Day Refund Policy’, which has not been honored in my case (based in UK).
I made payment by Visa Debit, and the item was delivered fine. Unfortunetly it was a gift and I needed to make a return. I had a quick response to my enquiry 07.01.25 and was e-mailed the returns label confirming refund 1-2 business days after receipt. The receipt of the returned item (sent to the Netherlands) was confirmed 10.01.25, and that refund credit would be received within 14 days. On 24.01.25 the refund has still not been received, and Bryghtlabs are not responding to my messages.
So now I do not have an item and have lost my payment.”
“The Support of Chess Up is the worst ive ever seen. The new chessboard is not working - none of the required chargers are working & the system is shutting down even during games.
3 Emails later the support still isnt able to reply - this company isnt a serious one!”
“Maybe my posting will help potential customers. I have tried to contact this company for nearly two months via emails and phone calls to no avail. I could understand waiting several weeks but not months. How can a company be trusted to provide customer support after purchase if they won't respond before purchase? Although I read reviews posted here that seem real, maybe they are fake. No one other than them can ever know for sure. As for me, I find them suspicious. The product seems really cool but no one at the company will take the time to respond.
I hope customers get their expectations filled. I wanted to be one of you. As for everyone else, be warned that you might find yourself without help after purchase.”
“At first didn't recognize a rook, but was able to get a replacement within two days. Great customer service. Great board. Everyone in the house loves playing against each other and against the bots and using chess.com. This has made chess accessible for the whole family ages 9-43. Thank you chess up!”
“the chessup 2 board is totaly cool, with cool features and it shuld come with lessons(even though i did not see them in the app, if someone know what is the problem pls tell me) and game review but when i bought it and installed the app, i saw that almost every feature that on the board is free in the app, and only 2 player mode unlocked with the board. it means i paid 300 dollars for only playing on a real board, cuz the game assistance included in the free app so yea... the build in wifi and screen is cool, but the price is not great and this is why 4 stars.”
“When setting up the pieces, the board lights up like a Christmas tree. It has a hard time knowing if the piece is there or not, and flashes even though the piece is on the square. Some pieces/spaces detect better than others but it’s hard playing a game of chess when the board is flashing rapidly.”
“Veronica was able to answer to my call of my issue and she was able to send a replacement piece in no time. I will order the promoting pieces as well to be safe. Great Job Veronica, that is all we need is communication to be up front even if its to let us know you'll get back to us later. I appreciate your follow up you are the best!”
“The board if fine, it works well by itself, and with Lichess.
With Chess.com, the integration, which has been in Beta for quiete a while, sometimes fails to connect.”
“Ordered the ChessUp computer, came a day earlier than expected! Ordered the ChessUp bag, came a day earlier than expected! What more can 1 say.10-10. Thanku.”
“I love my Chessup board! Being an older retired person with medical issues, I'm at home a lot by myself and the Chessup board makes my life so much better and tolerable. Keeps my mind off things, and keeps me thinking. And the board itself is a joy to use. It is now my new mistress!”
