Bryght Labs - ChessUp Reviews

Name: Bryght Labs - ChessUp
Address: 9113 W 156th Pl, Overland Park, Kansas
Rating: 4.26

4.3 Rating 318 Reviews

81 %

of reviewers recommend Bryght Labs - ChessUp

4.3

Based on 318 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 72%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	6 - 12 Hours

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Bryght Labs - ChessUp 5 star review on 27th June 2023

Jennifer Ebersold

Bryght Labs - ChessUp 5 star review on 29th December 2022

Mickael Cobut

Bryght Labs - ChessUp 4 star review on 10th December 2022

Erwin Liwanag

Bryght Labs - ChessUp 5 star review on 2nd December 2022

Adam Kenney

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chessup 2 is a perfect chess companion to learn chess and make good progress. Easy to use. The chess.com feature makes it pleasant to use with the chess platform, much more pleasant than on mobile or computer.”

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Posted 1 day ago

“Loved the board, it's supper intutive and the customer service was the best! thank you!”

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Posted 2 weeks ago

“Not only has the product worked so well, their active due diligence on identifying problems and supporting their customers has been a highlight.”

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Posted 2 weeks ago

“Super happy with the ChessUp board – works flawlessly, super responsive and smooth. The app is great and easy to use. I was also pleasantly surprised to get a free month of Diamond membership on Chess.com, which was a really nice bonus. The board arrived earlier than expected and in perfect condition. Even with a small delay in the end, it still came faster than I thought. Overall, great product and experience.”

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Posted 3 weeks ago

“The customer service is absolutely stellar. When you get your board, join the ChessUp forums, the team is incredibly responsive there.”

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Posted 1 month ago

“Top-shelf experience in every way. Wicked cool product from the innovative hardware to the easy UI. My kids love playing with it and I enjoy them having a better learning experience than any other chess board ever developed. Nice to know we can switch it off to play with a strictly physical board once they're ready. We were also part of the Kickstarter campaign for ChessUp 2 and had the chance to interact quite a bit with Jeff and Veronica. Very kind, helpful, passionate, and responsive team. Thank you for making such an immense contribution to THE classic game!”

Helpful Report

Posted 1 month ago

“The board is absolutely outstanding, I've played it everyday since I got it! One problem though. I would say maybe 1/8 of the online games that I play freeze on the 2nd move, so I lose ELO on that. I don't think its an internet issue, as I've played in good and bad internet and it doesn't change the glitch. Other than that, I love the board so much. Great price and shipping, came in undamaged, and the 2 player mode has so many different options. 100 stars!”

Helpful Report

Posted 1 month ago

“The Chessup 2 board set is an incredible product. The ability to play chess OTB against live players across the globe or with computer bots is very well handled with this product. There are several ways integrated into the board to help teach anyone to play chess and improve with lessons. The set is made very solid and the pieces weigh an appropriate amount and feel great. No need to use a phone app while playing online which is a great plus of this product. And to top it all the company provides incredible support in a very timely manner to make sure your experience is well handled. No hesitancy to recommend this product.”

Helpful Report

Posted 1 month ago

“Hi. I received a chessup2 as a gift from a friend. It is perfect. However white king piece was not working properly. It was not recognized by the board. I emailed the support team about my issue. They replied to my email within a couple of hours! and they sent me a new one. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess. Great customer service and thanks:)”

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Posted 3 months ago

“Love my ChessUp smart board! It makes learning chess so much fun! My king piece is not working properly. It was not recognizing the king was on the board. I emailed the support team about my issue. They replied to my email within a couple of hours! They are sending me a new piece "FOR FREE"! They also sent me to a part of their website where a can obtain spair pairs if needed, or want. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess.”

Helpful Report

Posted 4 months ago

“Although the initial board i received was dysfunctional, Bryght Labs was quick to respond and provide assistance with troubleshooting. Once it was deemed the board needed replaced, a replacement was confirmed and ready to be shipped overseas before i could even reply with a thank you! Great work guys, much appreciated.”

Helpful Report

Posted 4 months ago

“At first didn't recognize a rook, but was able to get a replacement within two days. Great customer service. Great board. Everyone in the house loves playing against each other and against the bots and using chess.com. This has made chess accessible for the whole family ages 9-43. Thank you chess up!”

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Posted 6 months ago

“A piece was broken on delivery, however chessup has already sent a replacement! The board works great and I've been having a blast playing with it.”

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Posted 7 months ago

“Veronica was able to answer to my call of my issue and she was able to send a replacement piece in no time. I will order the promoting pieces as well to be safe. Great Job Veronica, that is all we need is communication to be up front even if its to let us know you'll get back to us later. I appreciate your follow up you are the best!”

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Posted 7 months ago

“Great product Still learning how to use everything Great service”

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Posted 9 months ago

“Best and quickest customer service on this planet”

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Posted 10 months ago

“Ordered the ChessUp computer, came a day earlier than expected! Ordered the ChessUp bag, came a day earlier than expected! What more can 1 say.10-10. Thanku.”

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Posted 10 months ago

“Really good, awesome customer support. Would 100% recommend it. Came in flawless.”

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Posted 11 months ago

“I love my Chessup board! Being an older retired person with medical issues, I'm at home a lot by myself and the Chessup board makes my life so much better and tolerable. Keeps my mind off things, and keeps me thinking. And the board itself is a joy to use. It is now my new mistress!”

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Posted 11 months ago

“This is the best electronic board right now on the market!!! I can't wait for Chessup 2 too come out!!!”

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Posted 1 year ago

Bryght Labs - ChessUp is rated 4.3 based on 318 reviews