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Bryght Labs - ChessUp Reviews

4.3 Rating 335 Reviews
81 %
of reviewers recommend Bryght Labs - ChessUp
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Bryght Labs - ChessUp 5 star review on 27th June 2023
Jennifer Ebersold
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 5 star review on 29th December 2022
Mickael Cobut
Bryght Labs - ChessUp 4 star review on 10th December 2022
Erwin Liwanag
Bryght Labs - ChessUp 5 star review on 2nd December 2022
Adam Kenney
4
Anonymous
Anonymous  // 01/01/2019
The customer service is absolutely stellar. When you get your board, join the ChessUp forums, the team is incredibly responsive there.
Helpful Report
Posted 4 months ago
Top-shelf experience in every way. Wicked cool product from the innovative hardware to the easy UI. My kids love playing with it and I enjoy them having a better learning experience than any other chess board ever developed. Nice to know we can switch it off to play with a strictly physical board once they're ready. We were also part of the Kickstarter campaign for ChessUp 2 and had the chance to interact quite a bit with Jeff and Veronica. Very kind, helpful, passionate, and responsive team. Thank you for making such an immense contribution to THE classic game!
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Posted 4 months ago
The board is absolutely outstanding, I've played it everyday since I got it! One problem though. I would say maybe 1/8 of the online games that I play freeze on the 2nd move, so I lose ELO on that. I don't think its an internet issue, as I've played in good and bad internet and it doesn't change the glitch. Other than that, I love the board so much. Great price and shipping, came in undamaged, and the 2 player mode has so many different options. 100 stars!
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Posted 4 months ago
The Chessup 2 board set is an incredible product. The ability to play chess OTB against live players across the globe or with computer bots is very well handled with this product. There are several ways integrated into the board to help teach anyone to play chess and improve with lessons. The set is made very solid and the pieces weigh an appropriate amount and feel great. No need to use a phone app while playing online which is a great plus of this product. And to top it all the company provides incredible support in a very timely manner to make sure your experience is well handled. No hesitancy to recommend this product.
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Posted 4 months ago
Hi. I received a chessup2 as a gift from a friend. It is perfect. However white king piece was not working properly. It was not recognized by the board. I emailed the support team about my issue. They replied to my email within a couple of hours! and they sent me a new one. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess. Great customer service and thanks:)
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Posted 6 months ago
Love my ChessUp smart board! It makes learning chess so much fun! My king piece is not working properly. It was not recognizing the king was on the board. I emailed the support team about my issue. They replied to my email within a couple of hours! They are sending me a new piece "FOR FREE"! They also sent me to a part of their website where a can obtain spair pairs if needed, or want. Bryght as a company is very professional and efficient! I would highly recommend Them to anyone interested in chess.
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Posted 7 months ago
Although the initial board i received was dysfunctional, Bryght Labs was quick to respond and provide assistance with troubleshooting. Once it was deemed the board needed replaced, a replacement was confirmed and ready to be shipped overseas before i could even reply with a thank you! Great work guys, much appreciated.
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Posted 7 months ago
At first didn't recognize a rook, but was able to get a replacement within two days. Great customer service. Great board. Everyone in the house loves playing against each other and against the bots and using chess.com. This has made chess accessible for the whole family ages 9-43. Thank you chess up!
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Posted 9 months ago
A piece was broken on delivery, however chessup has already sent a replacement! The board works great and I've been having a blast playing with it.
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Posted 10 months ago
Veronica was able to answer to my call of my issue and she was able to send a replacement piece in no time. I will order the promoting pieces as well to be safe. Great Job Veronica, that is all we need is communication to be up front even if its to let us know you'll get back to us later. I appreciate your follow up you are the best!
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Posted 10 months ago
Great product Still learning how to use everything Great service
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Posted 1 year ago
Best and quickest customer service on this planet
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Posted 1 year ago
Ordered the ChessUp computer, came a day earlier than expected! Ordered the ChessUp bag, came a day earlier than expected! What more can 1 say.10-10. Thanku.
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Posted 1 year ago
Really good, awesome customer support. Would 100% recommend it. Came in flawless.
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Posted 1 year ago
I love my Chessup board! Being an older retired person with medical issues, I'm at home a lot by myself and the Chessup board makes my life so much better and tolerable. Keeps my mind off things, and keeps me thinking. And the board itself is a joy to use. It is now my new mistress!
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Posted 1 year ago
This is the best electronic board right now on the market!!! I can't wait for Chessup 2 too come out!!!
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Posted 1 year ago
I love the board and how it works to play against AI black on level 3 to get my brain functioning as a 73 year old retired man dedicated to THINKING due to challenge. My current game ( that I saved) has me down a knight, so things are not going so well at the moment. Saving the game allows me time to look at the board now and then and figure out my next best move without having the board powered on. Black moves in less than a second and for the opening I kinda move with that speed. But then it gets more challenging. I really like it cause it makes me feel alive.
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Posted 1 year ago
We lost a few of our chess pieces & Bryght Labs was super helpful & helped us out in ordering the replacement pieces in an expedited manner for my 16 year old to take his board to Wednesday Chess Night (where he first took his board & made quite the impression, several players went online & purchased a board) Thank you for making it easy to replace any lost pieces!
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Posted 1 year ago
My son turned 14, today. He LOVES this chess board like no other. He calls it the Elon Musk of boards, lol. It works beyond his expectations.
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Posted 1 year ago
Absolutely amazing!
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Posted 1 year ago
Bryght Labs - ChessUp is rated 4.3 based on 335 reviews