10 out of 10 this company is amazing. To start off the product is amazing. It works so well. I bought it for my daughter's 11th birthday and she's learning so much and we play together almost daily, and then mom plays after she goes to bed lol The peice recognition is phenomenal, the indicator lights are perfect, and the ease of use is everything I would want it to be. We got the full bundle, which came with the case and that makes it even easier for set-up & storage. Additionally, their customer service is just as amazing. I'd originally planned to purchase it on Amazon so planned to order Monday & receive Wednesday. However after seeing the value of the bundle along with a discount code, it was a deal I couldn't pass up. However when I went to order there were no options for paid expedited shipping, only free shipping (which is wonderful itself) but it caused me concern that it wouldn't be in in time for her birthday. I emailed customer service and within hours they'd contacted their warehouse, made sure the order was shipped immediately, and shared tracking info with expected delivery of Thursday morning. They were so efficient and helpful and kind, as someone in the hospitality industry I was trully appreciative of what that kind of customer care they've implemented to make that so seamless. I'm overall very impressed with the company and their products and cannot stop raving about this purchasem. The quality time, improvement to our skill level with chess, and just pure fun it provides makes it the best gift ive ever given her or myself. I can't wait to see what further updates and/or products Bryght Labs dreams up! Thank you! -Regina