I concur with other reviews on here. For a business to operate this way in 2024 is disappointing and quite frankly astounding. I have an open ticket with them that is being battled by their customer services team who have told me categorically that the “dark web monitoring service” that was added to our contract is lawful because they said that they sent an email offering a free trial that would then be chargeable if we didn’t cancel - which we didn’t as we didn’t receive this “marketing email” or any subsequent email about it becoming a monthly charge. We have been told Chess can add services to our contract and change our direct debit as it’s in their terms and conditions so in effect they can add what they want and charge what they want. I have received no monthly reports to support this monitoring - until the month I found they had added it to our account and then I received the report. I have requested a refund and we are still arguing the case as we are being told they are justified in adding services to our account clearly hoping we don’t spot it - which we didn’t for several months until our renewal came through - without any mention of this additional service and missing the additional costs (which was obviously different to the amount taken on direct debit). When asking why the two differed and even the renewal didn’t mention the added service or cost) I was told they didn’t have to put this on the contract !!!