“I have been trying to contact them for over a week now my contract expires tomorrow and I needed to speak with someone to continue and nothing Ive raised tickets left messages to call back stayed on line for 1.5 hours.
This is an absolute disgrace they are quick enough to send bills and letters but no customer service support.
I have now written to CEO hopefully I get a response by end of play today”
“Michael at Chess ICT was absolutely brilliant. He resolved my issue quickly, communicated clearly throughout, and made the whole process stress-free.
His technical knowledge was excellent, but what stood out most was his patience and willingness to help. He took the time to explain everything in a way that was easy to understand and ensured everything was working perfectly before closing the ticket.
As a busy business owner, having reliable IT support is invaluable, and Michael delivered a professional, friendly, and efficient service from start to finish.
Thank you, Michael – your help was greatly appreciated and I wouldn’t hesitate to recommend both you and Chess ICT”
“The bundle offered went from £45 to £95 with no explanation and no way of getting out of the 5 year contract that they locked us into because they lost our business line and would only get it back with the claw back 60. 5 year contract that we tried to leave 7 months early due to ill health and a failing business but Loyalty at Chess would not let out of the contract without full payment and they would not even agree to a payment plan. Sent solicitors letter and threatened court so we put ourselves in further debt with a credit card to get rid of them.
Awful service and the phone line was down more that it was up with every problem blamed on us and it never was. When Openreach were eventually called the problem was always outside of the home.
wifi very patchy but nothing ever done.”
“Do not use this company. no human support. completely operated by AI so no way of getting support if needed.
Opened many support tickets, and they are simply marked as resolved and closed with no contact from them. What makes this worse is that I didn't initially have a contract with them. We were transferred from NBC during accusition!
We now have no way for our customers to contact us using our established number of 10+ years, as it simply says incorrect number has been dialled! And despite having emails from them for invoices paid, our account apparently does not exist on their portal? This company is simply no good for UK business.”
“warm and appreciative The team was incredibly transparent, quick to respond, and wonderfully supportive throughout the process. They walked me through each step with clear guidance, turning something that seemed overwhelming into something I could handle. I’m grateful for their honesty and open communication, and I’d eagerly recommend them to anyone looking for trustworthy assistance.”
“Would not recommend Chess ICT to anyone. Having been a customer for a while, when my elderly mother moved and she couldn't take her number with her, Chess ICT made her pay until the of her contract. There was no negotiation at all from them. And even when we email to say we want to cancel the contract at the correct time, they keep saying they will call to negotiate and see what they can do to help! Clearly not looking at the notes on the account and reading what has happened, the number is no longer in use! All they want is the upsale! Shame on them for taking advantage of a vulnerable elderly lady. AVOID! AVOID! AVOID”
“My company used chess for 5-8 years. In the past 12 months or so we noticed two things: the speeds promised for internet were not achieved - we were give all kinds of excuses, but no solutions. the second thing we realised was simply even if the speeds promised were reached they are no longer sufficient for the demands made by industry.
I tried to discuss this with several people at Chess but to no avail. Not a single person actually made any attempt to find a solution. Things came to a head in October when I was told 'there is nothing we would be able to do to help until the contract renews in January' . What a short-sighted way of doing business. The company has lost my business, I have now got full fibre broadband 300/45 at less than two thirds of what Chess charged me for 35/15.............
STAY WELL CLEAR OF THIS COMPANY”
“Do not use chess telecom. Customer service is none existent . Do not provide the services you pay for then charged us £6K for cancelling our contract when we had insufficient internet for over a Year . Atrocious Company who do not allow you to have a voice when things go wrong”
“I was with this outfit 10 years ago, they were Chess Telecom at that time and it seems history repeating itself ..I had a nightmare situation with them then and it seems by some of the comments here that they still a must to avoid..to put it mildly..”
“total crooks same things services cancelled still getting bills from these crooks,
you cant even speak to them all you get is a computer that doesn't under stand what your saying. automated emails which you cant reply to, they just refuse to take phone calls where you can talk to a human. but they are quick with their debt collection service.”
“My experience is similar to others on this forum. I terminated my account but they keep on sending me bills. They are crooks, Under no circumstances do business with them.”
“I gave notice and closed my account in January 2025 and received a credit note for our final invoice, however one month later we received an invoice for further charges and this has carried on each month until I have cancelled the direct debit with our bank so they cannot take any further payments. I am now taking legal action against them over all the invoices I have received since my notice period ended”
“I served notice to close my account in February this year. I gave a month's notice, but they are still sending bills and chasing me saying my account is overdue. I followed it up in May & again in June. I am still getting emails. Fortunately I cancelled the direct debit myself. They are depressingly poor quality.”
“Do not, under any circumstances, transfer your services to this company. Without my knowledge, my account was transferred to them by NBC and it has been a nightmare. My business is small, however the service is pathetic. They are now refusing to even log a complaint and at this point are refusing to speak with me.
Stay well clear!!”
“Do not, under any circumstances, transfer your services to this company. Without my knowledge, my account was transferred to them by NBC and it has been a nightmare. My business is small, however the service is pathetic. They are now refusing to even log a complaint and at this point are refusing to speak with me.
Stay well clear!!”
“After a business relationship lasting over 12 years and after we had paid the amount that Chess calculated to be outstanding - and that we paid - Chess then decided that they had mis-calculated what was owing and demanded a further £96 to settle and then instructed debt collectors to collect.
For the sake of £96 we paid this amount as the amount was small and the work involved to fight a court case would be disproportionate.
DO NOT USE THIS COMPANY and AVOID!”
“When I first went to chess for my broadband I was put on a 5year contract that I wasn’t aware of until I tried to extricate myself from it . The charges were prohibitive so I stayed with them . Since then I have been able to negotiate a lower monthly payment and a shorter contract period . I feel the company have improved greatly and the service I now receive is very good . I believe they are attempting to make further improvements as they grow .”
