“Would not recommend Chess ICT to anyone. Having been a customer for a while, when my elderly mother moved and she couldn't take her number with her, Chess ICT made her pay until the of her contract. There was no negotiation at all from them. And even when we email to say we want to cancel the contract at the correct time, they keep saying they will call to negotiate and see what they can do to help! Clearly not looking at the notes on the account and reading what has happened, the number is no longer in use! All they want is the upsale! Shame on them for taking advantage of a vulnerable elderly lady. AVOID! AVOID! AVOID”
“My company used chess for 5-8 years. In the past 12 months or so we noticed two things: the speeds promised for internet were not achieved - we were give all kinds of excuses, but no solutions. the second thing we realised was simply even if the speeds promised were reached they are no longer sufficient for the demands made by industry.
I tried to discuss this with several people at Chess but to no avail. Not a single person actually made any attempt to find a solution. Things came to a head in October when I was told 'there is nothing we would be able to do to help until the contract renews in January' . What a short-sighted way of doing business. The company has lost my business, I have now got full fibre broadband 300/45 at less than two thirds of what Chess charged me for 35/15.............
STAY WELL CLEAR OF THIS COMPANY”
“Do not use chess telecom. Customer service is none existent . Do not provide the services you pay for then charged us £6K for cancelling our contract when we had insufficient internet for over a Year . Atrocious Company who do not allow you to have a voice when things go wrong”
“I was with this outfit 10 years ago, they were Chess Telecom at that time and it seems history repeating itself ..I had a nightmare situation with them then and it seems by some of the comments here that they still a must to avoid..to put it mildly..”
“total crooks same things services cancelled still getting bills from these crooks,
you cant even speak to them all you get is a computer that doesn't under stand what your saying. automated emails which you cant reply to, they just refuse to take phone calls where you can talk to a human. but they are quick with their debt collection service.”
“My experience is similar to others on this forum. I terminated my account but they keep on sending me bills. They are crooks, Under no circumstances do business with them.”
“I gave notice and closed my account in January 2025 and received a credit note for our final invoice, however one month later we received an invoice for further charges and this has carried on each month until I have cancelled the direct debit with our bank so they cannot take any further payments. I am now taking legal action against them over all the invoices I have received since my notice period ended”
“I served notice to close my account in February this year. I gave a month's notice, but they are still sending bills and chasing me saying my account is overdue. I followed it up in May & again in June. I am still getting emails. Fortunately I cancelled the direct debit myself. They are depressingly poor quality.”
“Do not, under any circumstances, transfer your services to this company. Without my knowledge, my account was transferred to them by NBC and it has been a nightmare. My business is small, however the service is pathetic. They are now refusing to even log a complaint and at this point are refusing to speak with me.
Stay well clear!!”
“Do not, under any circumstances, transfer your services to this company. Without my knowledge, my account was transferred to them by NBC and it has been a nightmare. My business is small, however the service is pathetic. They are now refusing to even log a complaint and at this point are refusing to speak with me.
Stay well clear!!”
“After a business relationship lasting over 12 years and after we had paid the amount that Chess calculated to be outstanding - and that we paid - Chess then decided that they had mis-calculated what was owing and demanded a further £96 to settle and then instructed debt collectors to collect.
For the sake of £96 we paid this amount as the amount was small and the work involved to fight a court case would be disproportionate.
DO NOT USE THIS COMPANY and AVOID!”
“When I first went to chess for my broadband I was put on a 5year contract that I wasn’t aware of until I tried to extricate myself from it . The charges were prohibitive so I stayed with them . Since then I have been able to negotiate a lower monthly payment and a shorter contract period . I feel the company have improved greatly and the service I now receive is very good . I believe they are attempting to make further improvements as they grow .”
“This company are operating a scam. I am seeking legal advice. Please contact me if you would like to join me in taking legal action against this company.
Clare”
“The worst company I have ever experienced.
This company and its selling tactics which hold you and your company phone number to ransome is beyond belief.
For a telecom company they have little to no interest in been contacted and there ticket portal is a joke.
For your own sanity choose another telecoms company.”
“Liz o Connor in retentions was really helpful to my business .nothing was too much trouble.thevteansitiin was made so much easier with her expensive knowledge ..jason slater pleasure inns ltd”
“Andy Hudson ,Given the task of sorting out an incorrect contract worked on my problem and came up with an acceptable solution. so that I now have a renewed”
