“Phoned to add caller ID to my mum’s phone. Was immediately transferred to correct person who dealt with it immediately. Was told it may take up to 24 hours but could be less than an hour. Caller ID was active in around 10 minutes . Really pleased with service today.”
“The worst company I have ever dealt with.
I somewhat think they are unaccountable and above the law.
They add random charges at free will and then threaten disconnection of your buisness line.
I am past the point of trying with them and am going to put a case together.”
“Dreadful internet, zero service, unexplained charged, no refunds for these charges after 6 months.
They never secure new customers on merit, they buy smaller outfits and claimed their customers. When you want to leave their service, they claim not enough notice and want THOUSANDS of pounds to come out.
THEY HAVE MADE MORE CONTACT WITH US OUT OF CONTRACT THAN WHEN WE WERE IN CONTRACT.
Call their billing department, instant response.
Call the customer service, no response. Automated response to issue ticket and 3 MONTH WAIT.
Ombudsman has been contacted.”
“DO NOT TOUCH THIS COMPANY. I have never dealt with such an appalling group. I am currently facing court proceedings as they duped me into a 5 year contract with them and are trying to charge me nearly £2,000 in early termination fees. They are a complete joke.”
“This is by far the worst company I have ever had the misfortune to deal with. I have been trying to speak to someone on the phone regarding our bill and I have not yet been successful. We had to change our direct debit and instead of ringing us to discuss as we requested numerous times, they charged us £50 for a non payment admin fee and the bill keeps going up monthly even though we no longer use the service! We have rang them several times but no one is available to speak to us! Ridiculous for a communications company. We were with them for years and never missed a payment. A simple change that we needed to discuss has resulted in service being disconnected and a very rude email from them; a simple phone call would have rectified everything.
AVOID THIS COMPANY!!!
Also, it appears that many customers may need to contact OFCOM - we have!”
“Unable to give no stars but would have done. Absolutely shocking service. Left us without telephone and broadband service for nearly two months when we moved office and are now trying to collect charges for periods after we terminated our service with them offering, 25% 'discount' if we settle within 7 days. Avoid !”
“Absolutely shocking company, almost impossible to contact if you want to leave, rigid rules is rules policy even in a world pandemic. Many others out there, I've found one they've lost thousands of pounds of my business, jokes on chess!!!”
“Tied me into a 5year contract but didn't keep to any of the service guarantees. I couldn't even get them to send me a copy of my contract so I could discuss with them.
Terrible customer service”
“My contract was taken over by chessict without my consent and I was tricked into agreeing a new one at double the monthly rate and for 5 years!! Awful company.”
“My broardband company were taken over by chess, i was sold an up grade to fibre optic for on of my line's to up grade the other they wanted £200. was told it would ne for 18 month it turned out to be 3 years was given a price then they charged 50% more. Really hard to speak to anyone. They did ring me to ask about there performance they promised some one would get back to me, surprise no one did. As a norm i do not write rewiews but as a company they are SHOCKING”
“I have been waiting for Chess ICT to transfer for phone number to a new account for 6 months. I have spoken to my ‘account manager’ on numerous occasions and had every excuse and broken promise possible. I write this is desperation that something will actually be done about the situation.”
