I have had £41.15 withdrawn from my account incorrectly.
I raised a ticket and within a week the fault was noted and a credit note raised.
No money arrived in the account so after 4 weeks I raised another ticket.
I had a positive response that the money was incorrectly withdrawn and I was sent a refund of £32.91;
I was told that my account showed zero credit and I was not due any money.
I had 3 other points of complaint and in each case my point of view was ignored.
I would not even give them 1 star
1 year ago
Chess ICT has a
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