I needed to reset my password - something simple right? Just click “forgot password” right? NOT! Call us anytime it says all over the web sight, I called - maybe they can reset it, easy right? NOT! I called simply to be told they couldn’t help me, It become a federal issue requiring the “opening of a TECH SUPPORT ticket to reset a password! I work at a call center talking to people 12 hours a day, Chewy is supposed to make it easier for their customers more convenient to shop for our pets. The agent Jessie after I explained all this decided it was a good time “to make a sale” & offered you place my order rather than fix the problem I was having. If I wanted sales help I’d have gone to the store. Further, when I called back to cancel my account completely - the 2nd agent didn’t bother to verify I was the authorized person TO cancel or attempt to “save” the account and just did it. When I asked for an email confirming the cancelation he, sounding board, said he would “request” it be sent to me. I Manage and train call center agents for a living (Mcghan Service Consultants) This experience is made worse because of the simplicity of matter - & how ill equipped BOTH agent were - when faced with such a menial task. Wonder a billing dispute would go like? 🤔 So sorry - like I tell my agents - as a consumer I will pay $20 more and drive miles out of my way for the SAME product - for THE SERVICE.