Chewy.com Reviews

Name: Chewy.com
Rating: 3.70

3.7 Rating 585 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 585 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 8th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beyond Expectations – Truly Astonishing Customer Service! Unbelievably Outstanding Service – A Truly Refreshing Experience! I recently opened an account with Chewy Canada to order food for my cat, and I was immediately impressed by their incredible prices, great deals, and rewarding loyalty program. However, nothing could have prepared me for the level of service I experienced. When my order, which was expected to arrive on December 9th, didn’t show up, I contacted their customer service team just to check in and confirm when it would arrive. To my absolute astonishment, they not only provided a detailed update but also refunded 90% of my order, despite the fact that the delivery was only slightly delayed. I was in complete shock – I never expected or asked for any sort of compensation. This level of generosity and care has completely blown me away, and I’m deeply appreciative of how they handled this situation. It’s hard to find companies that go to such lengths for their customers, and I will certainly be a loyal customer from now on. I can’t recommend Chewy Canada enough – they’ve truly set a new standard for customer service!”

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Posted 1 day ago

“I will never use another pet store or online pet service! Chewy you are a step above the rest. My beloved Coco passed away and you sent me flowers. That's a level of care and kindness you don't get from businesses these days. Thank you! You made me and everyone in my family loyal to you forever.”

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Posted 5 days ago

“Chewy has one of the most responsive customer service departments of any company that I have dealt with in recent years. They respond quickly and are always very helpful. I’m much prefer getting the things that my dog needs from chewy knowing the kind of customer service that I get compared to other pet stores online or Amazon, which are not as responsive. It’s nice to be able to count on a quick answer to a question. Thank you, chewy, keep it up.”

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Posted 5 days ago

“Last week I called Chewy to let them know that my Ollie had passed and that I needed to close my account. Today I received a lovely vase with beautiful flowers and a card expressing their condolences for my loss. In such a sad time for me it was heartwarming to receive beautiful flowers in remembrance of my Ollie. Thank you Chewy for your kind thoughts.”

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Posted 6 days ago

“First order came fine. Second order had all these great discounts and deals and they sent TWO emails needing "verification for shipping" meanwhile the first order came no problem no wait. Fishy and shady and disappointing as I now have to go buy dog food at the store.”

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Posted 6 days ago

“I recently called to close my account because I had to put my dog to sleep. The CSR was very helpful and empathetic. Two days later I received flowers from the company to express their condolences for my loss. I was completely blown away by the thoughtfulness. Thank you Chewy for brightening my day at a very difficult time.”

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Posted 6 days ago

“Thank you Chewy for carrying a quality product ( Panacur). Chewy promised to deliver it within 3 days and they delivered as promised. Within 24 hrs of taking the product my dog was acting like himself again. I would definitely order from Chewy.com again.”

Helpful Report

Posted 1 week ago

“I ordered medication from chewy and my VCa was supposed to OK via fax. Later that day, I found out that my vet changed their policy so I called chewy and told them this. I also told them that I needed to request expedited shipping because now that I have to mail it in my dog was going to run out of her meds before normal shipping would get it to me. The customer Service representative acted like helping me was very burdensome and told me he can request it, but he can’t make any promises. Four days later my order gets canceled because they faxed the vet even though I mailed the prescription in five days ago. My dog is out of her meds, necessary daily living, do not trust with any animal that you love. This is such a horrid experience.”

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Posted 3 weeks ago

“My senior dog is very old and was prescribed medication that was not sold locally. I sent them a prescription on a Tuesday. By the next Tuesday I contacted them and they claimed my vet was not responding. Called my vet and they had not received anything. Within 10 minutes Chewy stated it had been verified and would send rush delivery. Supposed to be delivered on Thursday. Now delayed. If it gets here tomorrow it will be 10 days after ordered. Dog has now gone down fast. Likely being put to sleep on the day the medication arrives.”

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Posted 1 month ago

“They have the dog products - vet-prescribed food, supplements - we need. Excellent service. Reasonable prices. When I had questions I reached a real-person by phone. And my questions were always answered satisfactorily. This is a company to support! Thank you people at Chewy.”

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Posted 1 month ago

“Shout out to Chewy for sending a card with well wishes and a gift for Gracie! What a nice surprise! I had not ordered anything at this time but Chewy knew Gracie was having surgery weeks ago. This is a retailer I will to continue to support …not just because of their gift but because of their great customer service. Thank you Chewy for making Gracie and me happy customers! 👍🐶🩷”

Helpful Report

Posted 1 month ago

“I have repeatedly asked them to deliver my orders to my FRONT door...how hard is that? BUT NOPE...they continually drop them off at my GARAGE door which for me as a senior citizen is harder to go to and pick up the most often HEAVY box and carry it TO my front door! THESE young people are always in a hurry and just do not CARE to follow directions CLEARLY on the label. ALSO whomever packs the box AT CHEWY is lazy because the inside boxes are always SPILLED out and a mess! LAZINESS is a sign of a POORLY run COMPANY. BECAUSE Chewy is so BIG, THEY no LONGER CARE about GOOD quality CUSTOMER SERVICE. They are too BIG for their BRITCHES. I love Petco except for one thing, they do not include an invoice sheet or I would use them always. Carol D.”

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Posted 1 month ago

“Chewy is a great company to order pet supplies from. We mistakenly ordered the wrong size jacket for our dog. I chatted online with their Customer Service and they said they don't do exchanges. They asked that we donate the jacket to a pet charity. They also placed the order for the new jacket for us, free shipping and a discount. The online chat is very accommodating. I would recommend ordering from them because of their policy of donating to local pet charities and their great Customer Service.”

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Posted 1 month ago

“We have used chewy for years. They are professional and very dependable. Highly recommended. This week our beloved pet died at 14 years. I called chewy to discontinue some products. They were very sweet. Today we received a lovely flower display from the company. That shows you how this company cares about your pets. Thank you.”

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Posted 1 month ago

“George Del Monte and family Florence, CO 81226 October 12, 2024 Dear Fran and the Chewy.com family, We wanted to thank you for the thoughtfulness in sending a dozen beautiful roses along with condolences on our loss of Luke. He was so central to our family and everyday life; he is missed dearly. The roses are a bright spot in a time of grief – very much appreciated. You have always been a great business; we are even more impressed with your sense of compassion and goodwill. Sincerely, George Del Monte and family”

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Posted 1 month ago

“I have a senior cat with diabetes. I also needed her food and insulin in a rush. Chewy without hesitation made contact with our vet addressed my Tancie's issues. medication and food arrived within 48 hours of my order. I want to thank them for their prompt attention to my pets needs. U are worth more than 5 stars”

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Posted 2 months ago

“Wow, this company... above and beyond. I recently had to put my beloved senior dog to sleep. I had to contact Chewy to cancel a subscription order and Jasmine the customer service representative was very compassionate. Imagine my surprise when the next day I received flowers and a sympathy card from Jasmine and Chewy. I was so touched at this gesture. I know that if I ever have another dog I will definitely be ordering from Chewy again.”

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Posted 2 months ago

“What an amazing company! My super chewer lab puppy destroyed the Kong frisbee I purchased on chewy within 30 minutes. I provided this info when they asked for the post purchase review. I did not ask for a refund as my dog definitely destroyed the toy, but all of the sudden, I got an email that they credited my account because it didn’t last!! They also took the time to suggest three toys perfect for super chillers so of course I bought one. They have earned my business for life! That’s customer service to the Nth degree!”

Helpful Report

Posted 2 months ago

“Our kitty passed a few days after I placed my very first order and yesterday I called to cancel auto ship. Today we received flowers and a card from Chewy. Top notch company that gets it right.”

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Posted 2 months ago

“My dog recently passed away and i was apparently on auto ship for his pain medicine. it showed up a few days after he was gone. I was upset when I called because it was over $100 and my heart is still broken... they were awesome, refunded my money and even noticed I had just received a bag of dog food and refunded that as well. They told me they were very sorry for my loss. Although my heart is still broken they did make me feel better.”

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Posted 2 months ago

Chewy.com is rated 3.7 based on 585 reviews