Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 728 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zoetis's patent that allows them to RIP CONSUMERS OFF for Apoquel is due to expire in November 2026. I called today to see how Chewy is going to respond with the offering of lower prices so that consumers can afford to both provide itch relief to their dogs and feed their families at the same time. Chewy Customer Service or Pharmacists had no idea or information. Is anyone at Chewy.com paying attention to how badly customers have been gouged by Zoetis? Do they care?”

Helpful Report

Posted 5 days ago

“We lost our dog, Tyler, a couple of weeks ago. We had a brand new box of wee-wee pads (unopened). When we called to find out if we could return them, your representative gave their condolences, said they would credit our account and suggested we donate the item to a shelter. Thank you for valuing animals more than money.”

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Posted 1 week ago

“I hate dealing with AI. Chewy used to have a person you could talk to also, it was very hard for me to figure out how to cancel an order I wanted it to be shipped overnight no matter what it cost. I couldn't figure how to adjust shipping method so I cancel it now I will buy lit locally.”

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Posted 2 weeks ago

“Chewy has recently changed their ingredients on some of their products causing pets to develop sever allergic reactions. My dog has developed an intense rash and is constantly scratching and licking his paws. This is not seasonal allergies- it is directly related to the additives they introduced into his food and yet Chewy maintains they have only changed the packaging. The discomfort my dog has experienced is inhumane and if he were a person it would be considered criminal. It takes along time to work this type of allergic reaction out of the dogs system, not to mention the use of benadryl and a change over to a strict diet and several baths a week to give him some comfort. There were lots of good I had to say about Chewy in the past - I hope they return to that level of concern for animals and pet owners...as of now I'm not a fan.. Buyer beware.”

Helpful Report

Posted 2 weeks ago

“I've been with chewy for a long time. I have a package come today. The package was destroyed. I called chewy, they told me I was they told me I was out of luck. They wouldn't help me, so I'm 125”

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Posted 3 weeks ago

“Chewy is an amazing company. The delivery person left my cat's meds at the wrong house and Chewy instantly sent out another package. The customer service is incredible! Thank you Chewy 😊 🙏”

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Posted 4 weeks ago

“We had to extend our family trip, and ran out of dog food that is available only through Chewy website. We called the customer service and they shipped it to the hotel we were staying in within a day. They care about our pets!!!”

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Posted 1 month ago

“Three weeks ago I lost the love of my life, my 10 year saint Barley. That day I received an autoship of supplements. I contacted Chewy a few days later to let Chewy know of Barley's passing. Customer service was so kind. Told me they were refunding my order and just to donate it and not return it. It was a $60 product. I was so impressed. Two days later an order of flowers were delivered. Who does that anymore? I was so touched by this. Thank you Chewy. More companies need to follow your ethics.”

Chewy.com 5 star review on 16th September 2026

Helpful Report

Posted 1 month ago

“I have been ordering dog food, supplements, toys and pet medications from Chewy for the last eight years. “BEST customer service and prices ever” They have everything you need!! I love chewy and highly recommend them to all pet owners!! 5 STARS!!!”

Helpful Report

Posted 1 month ago

“I ran out of cat litter while they were waiting on a vets authorization for a food I added. It would not allow me to remove the food request and my autoship never came. They did not notify me about that and we were waiting on the litter. Now we have a full, nasty litterbox and I have to find a way to a local store to get clean litter. Highly disappointed and after decades cancelling my membership. I could overlook the bad deliveries, the high prices but I can't overlook that very poor policy of holding up a shipment I depended on without notifying me or giving me the option to remove that item that held up everything.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with the service and my first time ordering. Just a bunch of hoops to jump through to place an order. I'm sitting around thinking that my order was being shipped and I noticed it was taking too long only to find out they canceled my order for some type of verification. They should have sent the verification before the order was placed. I'm just going to stick with Pet Smart. Then customer service didn't even try accommodate or anything they were just nonchalant about the whole situation.”

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Posted 1 month ago

“Time after Time my automatic order has been delivered to an address several streets from me. The carrier obviously hires people who are NOT capable of reading anything but numbers. FedEx is not a reliable delivery option. Chewy unable to solve the issue. Anyone else having issues with FedEx”

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Posted 1 month ago

“Been a customer since 2015. All the dogs I've had are huge fans! This is LuLu a rescued pit / chihuahua mix.”

Chewy.com 5 star review on 9th September 2026

Helpful Report

Posted 1 month ago

“Chewy won't allow discounts if a roommate has an account registered. Walmart is way cheaper!”

Helpful Report

Posted 1 month ago

“⭐⭐⭐⭐⭐ I recently had an issue with my PetSafe ScoopFree OpenSky, and I cannot say enough about the exceptional support I received from Greg at Chewy. Greg was absolutely amazing. He listened carefully, understood the problem, and went above and beyond to help me find a solution. He was patient, knowledgeable, compassionate, and genuinely concerned about making sure I was taken care of. This is exactly why I continue to be such a loyal Chewy customer. When something goes wrong, you quickly find out what kind of company you are dealing with. Chewy has repeatedly shown me that they stand behind their customers, and people like Greg are the reason their customer service is so exceptional. Greg turned a frustrating situation into another reminder of why I trust Chewy with my pets’ needs. Thank you, Greg, for your kindness, professionalism, and outstanding support. Chewy is very fortunate to have you on their team! Five stars for Greg and five stars for Chewy!”

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Posted 1 month ago

“Years of Chewy using FedEx for delivery, even though they have an internet full of cpmplaints about it, makes them untrustworthy for customers. To ignore the sheer volume of complaints about their delivery speaks volumes about their integrity. If one complains they get only corporate script responses and no help.”

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Posted 1 month ago

“You make it too hard to log in to order. You’d think you are a government agency. Your loss. I will order from Amazon.”

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Posted 2 months ago

“Never again! Second time they charged me and my dog was up to date with a prescription and they called my vet to verify, called me back 20 minutes on the phone to place order and pay. Then 3 days later while waiting for script for my pet, I get a text below! Idiots! They have done this before but its the very last time I will ever use chewy!”

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Posted 2 months ago

“I cannot, and I mean CANNOT say enough good things about this company. The customer service is hands down the best I have ever dealt with. I have a special needs cat, and a finicky dog and the amount of times I have ordered food, medications, supplements, etc and found one of them can't tolerate or won't eat it and they've fully refunded me, no questions asked, many times just having me donate the items or dispose of without a return needed is just mind-blowing. I just ordered my dog's flea and tick (NexGard+) and she would not eat it. It's always been a fight but she straight up refused it this round. I finally decided it may be time to try a different one despite the benefit of having all the preventatives in one single dose. I ordered 3 months worth (so that's pricey!) and they refunded me and told me to dispose of it by state regulations. I am so shocked!!! I was so upset about the money I wasted on this medication for her to refuse it and they went above and beyond and refunded me. Truly AMAZING! This is not the first of this situation either. 10000/10 recommend this company.”

Helpful Report

Posted 2 months ago

“When my dog was diagnosed with Inflammatory Bowel Disease (IBD) in late April, the Veterinary Hospital here in San Francisco prescribed a compounded liquid Budesonide (steroid) to be given once daily. (Also, At that time, I requested a written prescription to for this drug to be sent to Chewy.) I also gave her a probiotic, an appetite stimulant called Entyce. For six weeks, the compounded liquid budesonide ($202) that I received from the Vet Hospital did absolutely nothing... bloody diarrhea, weight loss due to inappetance and nausea continued. Emergency visit to vet proved nothing! Bland meals and a very small serving of pure pumpkin were the only answer to get her to eat something. She was alway an avid eater but now she would run from NOT to the prescription dog food! The best I could do was try to get her to eat anything that was described as LOW Fat content. The first week of July, I was truly at my wits end. On a Sunday morning after I got her to eat another bland meal mixed with some Lamb/Sweet Potato, I looked at Chewy's unopened liquid Budesonide prescription bottle on the counter and decided to give it to her instead of the vet's prescription. OMG! Three days later... NO bloody diarrhea, NO lethargy, NO nausea and best of all her appetite has INCREASED beyond my wildest imagination! Today is July 20th and my girl is doing beautifully :)) There is no question that the original budesonide prescription was compounded incorrectly! And there isn't even a required 'Lot #' on the label! The price markup on the original drug was 275.93%!!! I am so indebted to Chewy and their PHARMACY!!”

Helpful Report

Posted 2 months ago

Chewy.com is rated 3.7 based on 728 reviews