I was navigating Chewy's site looking for some pet treats for my dogs and cat. I couldn't find any deals, so l contacted customer service to speak to one of their agents. I asked if they could send me any links on dog/cat treats, and every link they sent has NOTHING to do with either deals or treats.
I then said you are not sending me the links I'm asking for. To which this lady on the other side of the phone, starts her sentence with the words WELL FRANKLY!!
I am a customer DO NOT say to me well frankly!
I received a survey from Chewy', l told them l did not appreciate their associate starting her answer with well frankly, and l told them l didn't appreciate her response..
Did l hear back from Chewy about my response? No! Completely dissatisfied with their so called customer service!
Train your employees better Chewy and have them leave their attitude home ...
2 weeks ago
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