Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 728 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Zoetis's patent that allows them to RIP CONSUMERS OFF for Apoquel is due to expire in November 2026. I called today to see how Chewy is going to respond with the offering of lower prices so that consumers can afford to both provide itch relief to their dogs and feed their families at the same time. Chewy Customer Service or Pharmacists had no idea or information. Is anyone at Chewy.com paying attention to how badly customers have been gouged by Zoetis? Do they care?”

Helpful Report

Posted 5 days ago

“Chewy has recently changed their ingredients on some of their products causing pets to develop sever allergic reactions. My dog has developed an intense rash and is constantly scratching and licking his paws. This is not seasonal allergies- it is directly related to the additives they introduced into his food and yet Chewy maintains they have only changed the packaging. The discomfort my dog has experienced is inhumane and if he were a person it would be considered criminal. It takes along time to work this type of allergic reaction out of the dogs system, not to mention the use of benadryl and a change over to a strict diet and several baths a week to give him some comfort. There were lots of good I had to say about Chewy in the past - I hope they return to that level of concern for animals and pet owners...as of now I'm not a fan.. Buyer beware.”

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Posted 2 weeks ago

“I've been with chewy for a long time. I have a package come today. The package was destroyed. I called chewy, they told me I was they told me I was out of luck. They wouldn't help me, so I'm 125”

Helpful Report

Posted 3 weeks ago

“I ran out of cat litter while they were waiting on a vets authorization for a food I added. It would not allow me to remove the food request and my autoship never came. They did not notify me about that and we were waiting on the litter. Now we have a full, nasty litterbox and I have to find a way to a local store to get clean litter. Highly disappointed and after decades cancelling my membership. I could overlook the bad deliveries, the high prices but I can't overlook that very poor policy of holding up a shipment I depended on without notifying me or giving me the option to remove that item that held up everything.”

Helpful Report

Posted 1 month ago

“Extremely disappointed with the service and my first time ordering. Just a bunch of hoops to jump through to place an order. I'm sitting around thinking that my order was being shipped and I noticed it was taking too long only to find out they canceled my order for some type of verification. They should have sent the verification before the order was placed. I'm just going to stick with Pet Smart. Then customer service didn't even try accommodate or anything they were just nonchalant about the whole situation.”

Helpful Report

Posted 1 month ago

“Time after Time my automatic order has been delivered to an address several streets from me. The carrier obviously hires people who are NOT capable of reading anything but numbers. FedEx is not a reliable delivery option. Chewy unable to solve the issue. Anyone else having issues with FedEx”

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Posted 1 month ago

“Chewy won't allow discounts if a roommate has an account registered. Walmart is way cheaper!”

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Posted 1 month ago

“Years of Chewy using FedEx for delivery, even though they have an internet full of cpmplaints about it, makes them untrustworthy for customers. To ignore the sheer volume of complaints about their delivery speaks volumes about their integrity. If one complains they get only corporate script responses and no help.”

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Posted 1 month ago

“You make it too hard to log in to order. You’d think you are a government agency. Your loss. I will order from Amazon.”

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Posted 2 months ago

“Never again! Second time they charged me and my dog was up to date with a prescription and they called my vet to verify, called me back 20 minutes on the phone to place order and pay. Then 3 days later while waiting for script for my pet, I get a text below! Idiots! They have done this before but its the very last time I will ever use chewy!”

Helpful Report

Posted 2 months ago

“I used chewy for several years but now that they have started using On Track Shipping they have gone to the pitts. I placed an order for my dogs meds on July 13, and was told it would be here in no less than 3 days, when it didn't arrive on the 3rd day I checked the tracking, now keep in mind I live in South Georgia, my package went from Orlando FL, to Lebanon TN and then to DeSoto TX and then back to Georgia. I ended up getting it literally 5min ago 5 1/2 days needless to say I'll be going to PetSmart from now. Not trying to make a pun on words but Chewy screwed the pooch on this one.”

Helpful Report

Posted 3 months ago

“Chewy sells its American Journey Dog Food cans that are severely damaged in production as new products. I have called customer service, I have written letters, and the only outcome is that I am banned from leaving reviews on their site. No one should be subjected to inferior dog food cans at full price.”

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Posted 3 months ago

“Was unable to purchase dog food for my dog. I called several times and chatted. I was told they were not able to tell me why. Ghosted me in the chat. Never had a problem previously. It was, though my account was blacklisted for some unknown reason, no explanation. This used to be a good company, but is no longer a customer service people who are not friendly as they used to be. I removed all my auto shipments and my credit card. Will never use this company again. I’ve told all my friends about my terrible experience. Never again. I have found other places to obtain everything and it turns out I found cheaper sources for everything no problems at all.”

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Posted 3 months ago

“It is pathetic that a disabled 80+ woman has to be on the mercy of people to bring up her boxes from the lobby. Because your delivery person is too lazy to leave it on her doorstep, for which she lives on the 3rd floor in apartment/unit #307 at 65 N Allen Ave. Pasadena, CA 91106. PATHETIC!!”

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Posted 7 months ago

Helpful Report

Posted 7 months ago

“You left box on our driveway. My husband went out to pick up…weighed about 100 lbs, he fell over backwards, hit the back of his head. We will have to cancel you & just get from grocery. No heavy boxes and they load for me. Btw, My husband is is in great pain… You’re going to hurt someone bad if you haven’t already.”

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Posted 7 months ago

“Well the last three orders I've had problems with them delivering on time , still waiting on my order that was supposed to be here yesterday, called customer service she said welp it's on the truck to be delivered for today , and that's what they said yesterday, today was supposed to be delivered from noon to three now they're telling me it could be until 800 , I can't just sit around all day waiting for it to show up , this will be the last time I order from chewy!!!!”

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Posted 7 months ago

“I don't know who giving this company five stores but they surely is a lie avoid even shopping with this company they are going to send you the wrong dog food cat food the wrong everything then they going to make you wait three days for their wrong for doing they will not conversate you for their mess up go somewhere else don't even waste your time in the reviews half of them is a lie cuz if you go to Google you will see the real reveals”

Helpful Report

Posted 7 months ago

“Horrible company. Horribly ineffective and inefficient customer service. I placed an order twice from my initial new account that I created. The charge immediately showed from my bank app on my iPhone. Both times I received follow up emails after the order confirmation email that my orders were cancelled. I utilized online chat and called in and spoke to humans on the phone. No one could solve the issue. One worker emailed me some sort of account verification link. I clicked it and verified my account. This still did not solve it though. I tried placing the order again and again it was soon automatically cancelled. I called them again. They said their "Protection and Wellness" team just needed to look over my account and if they needed anything, would reach out. They said everything looked good. I was using my own large national bank debit card, my own address, and my own email address. Ridiculous. I waited two or three more days and attempted to log back in and place the order for the third time. I could not log in. The Chewy workers had apparently deleted my account. I created a new account with a secondary email address. This did not solve the problem! Everything repeated again. Even to the point where two days later, I could now not log in with my secondary email address. Chewy workers and / or their "Protection and Wellness Team" had deleted my second account as well. No one contacted me. No emails received. No odd payment methods, etc. But they deleted my second account and still kept cancelling my orders. Horrible company. Horrible workers. (I can't be labelled as a "Verified Buyer" because Chewy would allow me to place an order!)”

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Posted 8 months ago

“Chewy used to be great. Not so much anymore. My second last order was delivered and thrown at the end of my driveway (a day before it was supposed to arrive) in a snow storm. I lost half a $100 lb bag of dog food as it was hit by the truck that plows my driveway. I was offered a $25 discount on my next bag to compensate (apparently math is hard). I ordered a bag with the reduced price and it was delivered yesterday... and thrown in a snow drift in the driveway AGAIN! Customer service response was that they would log a complaint. I will be switching to Amazon.”

Chewy.com 1 star review on 10th February 2026

Helpful Report

Posted 8 months ago

Chewy.com is rated 3.7 based on 728 reviews