Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They sell a pet door made by Ruff Weather. It is advertised that it fits a door or wall up to 7 inches. As they sell it, it does not fit a wall. On the box in big letters (which nobody ever read - they just put up on their website what the manufacturer tells them the rep said when I called) it states that a kit must be purchased to use on a wall. The Chewy rep had not idea where to get it, how much it costs. I just had to spend $53 DOLLARS MORE TO GET THIS KIT.”

Helpful Report

Posted 1 month ago

“Extremely frustrating website experience. As a guest, you're only allowed to add one gift card—and once it's added, it gets locked to that guest session. If you back out or don’t complete the purchase, the gift card remains tied to that temporary guest account. After creating a full account, that same gift card can’t be transferred or used, essentially making it unusable. I've spent over a month trying to resolve this issue with Chewy customer service, with no success so far.”

Helpful Report

Posted 1 month ago

“I had previously made several orders from chewy. I made another order on a Friday and was told my order would be delivered in one to three days. After four days I found out they had blocked my delivery and never bothered to inform me of such.”

Helpful Report

Posted 1 month ago

“I am so sick and tired of the promise to deliver 1 to 3 days and not doing it. Twice I ordered dog food to have it delivered 5 or more days out. They cost more than Sam's club but I thought paying a little more it would be delivered faster but no. When I called they say they are sorry and then give me 20 to 40 dollars off next order. Now I do not want anymore off just to have my dog food delivered like they say 1 to 3 days. I am going back to Sam's club at least I know what to expect from them. GOOD BYE CHEWY!!!”

Helpful Report

Posted 2 months ago

“First my order was delayed. When I asked about it they wanted too much personal info, when I had the order number. Then, they cancelled. So, I got charged and no product. Not using chewy again.”

Helpful Report

Posted 2 months ago

“They charged an expired and changed card. Completely illegal. Won’t refund. Just lie and say they will. FRAUDULENT practices. I used to love and recommend to Everyone. No more.”

Helpful Report

Posted 2 months ago

“If I could rate them “0” stars, I would. For years I have contacted Chewy about their Shipping Department because I received goods that are damaged because of the way the shipping department packs them. If you have a big order, it is packed in one big box that is so heavy you cannot lift it. So, you unpack it in front of your house. Today I received another order that the product was damaged! I will no longer do business with Chewy. Gary E.”

Helpful Report

Posted 3 months ago

“During the last week of December 2024 I purchased a 15 lb bag of Lyric peanuts on Chwy site for $32.99-bird peanuts not human consumption peanuts! Just went to reorder, the Chewy price is now $42.99!!!!! So in 6 weeks Chewy has raised the price of junk peanuts $10; I live in Manhattan, one of the most expensive palces in the country and can get human grade peanuts at Trader Joes for less than the Chewy price WHAT A RIP OFF CHEWY! I'll be buying this item elsewhere”

Helpful Report

Posted 3 months ago

“Chewy.com is fine with regular food and litter orders. I've used them for years with no problems. But I'm warning people about their pharmacy orders. Hard to describe the mess I've been dealing with for the past two weeks. My old cat's kidney disease food--a prescription product--needed to be started as soon as possible. To speed things up I actually called the order in. For some weird reason the representative I talked to created a "profile" of her and mistakenly typed in that she was a dog. Even though I was specifically ordering cat food and a couple of other products for cats. So when they contacted my vet for the official prescription information everything got screwed up because of this misinformation. When we realized there was a problem I contacted them numerous times (I have the call log on my phone to prove it). My vet contacted them several times, also, and even talked at length with one of the "supervisors". Each contact we were assured that they'd fixed the problem and the order would be sent out. But time kept passing and in this morning's email they told me the order had been cancelled. They said they hadn't gotten confirmation from the vet. This was a bald-faced lie. This was a time-sensitive issue and their screw-up has caused my poor cat to become more ill. I won't be dealing with this company again.”

Helpful Report

Posted 3 months ago

“I ordered a Java bird tree stand for $500. The item is defective and will not go together. Now the branch is stuck on and can’t be removed. Chewy customer service told me to go to Walmart and get two large boxes and cut them and tape them together to send it back since it won’t fit in the original box. Really????? I WILL NEVER ORDER FRIM THEM AGAIN”

Helpful Report

Posted 3 months ago

“Ordered a product. Saw a short time later it was much less. They said could not cancel the order but said a difference in price would be given once it shipped. It is 24 hrs in shipping, no rebate, no email, nothing. So item will be shipped right back for full refund once I get it. Nuf said.”

Helpful Report

Posted 4 months ago

“They ship with FedEx or Ontrac. For where I live they opt for Ontrac which has a history of marking packages as delivered without actually delivering them. So naturally my last two packages disappeared. Taking my business elsewhere since Chewy doesn't let you choose shipping methods or carriers.”

Helpful Report

Posted 4 months ago

“They sent me a card for my dogs birthday with a 20% off any purchase. When I tried to redeem they claimed is was only special purpose. This company sucks. Either offer a deal or not but they really annoyed me after 20 years of loyalty and 4 dogs. Switch and bait. Sleazeball marketing. Corporate greed.”

Helpful Report

Posted 4 months ago

“Looks like you’re in France. Go to the French Trustpilot site Thanks for your review! Chewy.com Your review is pending.Read more Nicole W.P. 6 reviews FR Rated 1 out of 5 stars Anything for the money and not for the dog's well-being. I came to visit my parents in LA. I brought a couple days food with me thinking I can buy the same food in Los Angeles. I found the food on chewy and they required a vet note to buy hypoallergenic (hydrolyzed) dog food. Can you believe this? So I called my vet in France(who is American by the way) and she also wrote the prescription in English. They still denied me dog food for my very hypoallergenic dog. My dog has acid reflux he's been sick most of this trip. My vet in thinks they're running a racket to get seen by a vet in their Network in order to get a prescription for dog food??? If they sell the dog food sell the dog food don't keep it hostage when you offer it online and you offer it. This is awful and now I'm dealing with a dog that has severe acid reflux on vacation visiting my family in Los Angeles. WE HAVE A PRESCRIPTION that I had provided and was denied dog food. These people should be out of business. By the way my parents bought a lot of PRODUCT from them and they are done. Again I have a prescription in English from my vet and they refused it because they want to make more money off of us instead of just selling us dog food for my pet and minding their business. I'm so bummed out. What a complete disappointment.😒”

Chewy.com 1 star review on 11th January 2025

Helpful Report

Posted 4 months ago

“I've been a customer for years. I will never use them again simply because they failed to ship my recurring shipment on time. They told me it was my fault because I didn't change the shipping date due to the holidays. This is an auto ship program. You would think that a company that makes their bread and butter on auto ship would have known Christmas was in December. This particular order processed on Dec 18 and as of Dec. 23 still hasn't shipped. This a 1 day delivery area for them. The distribution center a 35 minute drive away.”

Helpful Report

Posted 5 months ago

“Don't waste your money on Chewy. Their costs are beyond what others sell the exact same product. I buy my pet food on ebay for $40, while Chewy sells the same thing for $54.”

Helpful Report

Posted 5 months ago

“Tried ordering chicken hemp bedding on a subscription and the proper price wouldn’t show up. Had to call customer service to get the correct price. Website stated it would be delivered in 1 to 3 days. Product hadn’t even shipped after 2 days. Typical excuses given with an apology but it is typical of the way Chewey seems to do business. Once before we kept receiving e-mails stating buy 1get 1 free. Even after showing the e-mails received they wouldn’t honor it. Plus after getting frustrated since the product hadn’t shipped when stated I was able to find it on another site cheaper than the 20 percent discount for adding authorship. The better price is on all shipments not just the 1st. Glad you are so busy but this is one customer you have lost forever.”

Helpful Report

Posted 5 months ago

“First order came fine. Second order had all these great discounts and deals and they sent TWO emails needing "verification for shipping" meanwhile the first order came no problem no wait. Fishy and shady and disappointing as I now have to go buy dog food at the store.”

Helpful Report

Posted 5 months ago

“I ordered medication from chewy and my VCa was supposed to OK via fax. Later that day, I found out that my vet changed their policy so I called chewy and told them this. I also told them that I needed to request expedited shipping because now that I have to mail it in my dog was going to run out of her meds before normal shipping would get it to me. The customer Service representative acted like helping me was very burdensome and told me he can request it, but he can’t make any promises. Four days later my order gets canceled because they faxed the vet even though I mailed the prescription in five days ago. My dog is out of her meds, necessary daily living, do not trust with any animal that you love. This is such a horrid experience.”

Helpful Report

Posted 6 months ago

“My senior dog is very old and was prescribed medication that was not sold locally. I sent them a prescription on a Tuesday. By the next Tuesday I contacted them and they claimed my vet was not responding. Called my vet and they had not received anything. Within 10 minutes Chewy stated it had been verified and would send rush delivery. Supposed to be delivered on Thursday. Now delayed. If it gets here tomorrow it will be 10 days after ordered. Dog has now gone down fast. Likely being put to sleep on the day the medication arrives.”

Helpful Report

Posted 6 months ago

Chewy.com is rated 3.7 based on 647 reviews