Chewy.com Reviews

Name: Chewy.com
Rating: 3.69

3.7 Rating 714 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 714 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Years of Chewy using FedEx for delivery, even though they have an internet full of cpmplaints about it, makes them untrustworthy for customers. To ignore the sheer volume of complaints about their delivery speaks volumes about their integrity. If one complains they get only corporate script responses and no help.”

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Posted 1 week ago

“You make it too hard to log in to order. You’d think you are a government agency. Your loss. I will order from Amazon.”

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Posted 2 weeks ago

“Never again! Second time they charged me and my dog was up to date with a prescription and they called my vet to verify, called me back 20 minutes on the phone to place order and pay. Then 3 days later while waiting for script for my pet, I get a text below! Idiots! They have done this before but its the very last time I will ever use chewy!”

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Posted 1 month ago

“I used chewy for several years but now that they have started using On Track Shipping they have gone to the pitts. I placed an order for my dogs meds on July 13, and was told it would be here in no less than 3 days, when it didn't arrive on the 3rd day I checked the tracking, now keep in mind I live in South Georgia, my package went from Orlando FL, to Lebanon TN and then to DeSoto TX and then back to Georgia. I ended up getting it literally 5min ago 5 1/2 days needless to say I'll be going to PetSmart from now. Not trying to make a pun on words but Chewy screwed the pooch on this one.”

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Posted 1 month ago

“Chewy sells its American Journey Dog Food cans that are severely damaged in production as new products. I have called customer service, I have written letters, and the only outcome is that I am banned from leaving reviews on their site. No one should be subjected to inferior dog food cans at full price.”

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Posted 2 months ago

“Was unable to purchase dog food for my dog. I called several times and chatted. I was told they were not able to tell me why. Ghosted me in the chat. Never had a problem previously. It was, though my account was blacklisted for some unknown reason, no explanation. This used to be a good company, but is no longer a customer service people who are not friendly as they used to be. I removed all my auto shipments and my credit card. Will never use this company again. I’ve told all my friends about my terrible experience. Never again. I have found other places to obtain everything and it turns out I found cheaper sources for everything no problems at all.”

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Posted 2 months ago

“It is pathetic that a disabled 80+ woman has to be on the mercy of people to bring up her boxes from the lobby. Because your delivery person is too lazy to leave it on her doorstep, for which she lives on the 3rd floor in apartment/unit #307 at 65 N Allen Ave. Pasadena, CA 91106. PATHETIC!!”

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Posted 5 months ago

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Posted 5 months ago

“You left box on our driveway. My husband went out to pick up…weighed about 100 lbs, he fell over backwards, hit the back of his head. We will have to cancel you & just get from grocery. No heavy boxes and they load for me. Btw, My husband is is in great pain… You’re going to hurt someone bad if you haven’t already.”

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Posted 5 months ago

“Well the last three orders I've had problems with them delivering on time , still waiting on my order that was supposed to be here yesterday, called customer service she said welp it's on the truck to be delivered for today , and that's what they said yesterday, today was supposed to be delivered from noon to three now they're telling me it could be until 800 , I can't just sit around all day waiting for it to show up , this will be the last time I order from chewy!!!!”

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Posted 6 months ago

“I don't know who giving this company five stores but they surely is a lie avoid even shopping with this company they are going to send you the wrong dog food cat food the wrong everything then they going to make you wait three days for their wrong for doing they will not conversate you for their mess up go somewhere else don't even waste your time in the reviews half of them is a lie cuz if you go to Google you will see the real reveals”

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Posted 6 months ago

“Horrible company. Horribly ineffective and inefficient customer service. I placed an order twice from my initial new account that I created. The charge immediately showed from my bank app on my iPhone. Both times I received follow up emails after the order confirmation email that my orders were cancelled. I utilized online chat and called in and spoke to humans on the phone. No one could solve the issue. One worker emailed me some sort of account verification link. I clicked it and verified my account. This still did not solve it though. I tried placing the order again and again it was soon automatically cancelled. I called them again. They said their "Protection and Wellness" team just needed to look over my account and if they needed anything, would reach out. They said everything looked good. I was using my own large national bank debit card, my own address, and my own email address. Ridiculous. I waited two or three more days and attempted to log back in and place the order for the third time. I could not log in. The Chewy workers had apparently deleted my account. I created a new account with a secondary email address. This did not solve the problem! Everything repeated again. Even to the point where two days later, I could now not log in with my secondary email address. Chewy workers and / or their "Protection and Wellness Team" had deleted my second account as well. No one contacted me. No emails received. No odd payment methods, etc. But they deleted my second account and still kept cancelling my orders. Horrible company. Horrible workers. (I can't be labelled as a "Verified Buyer" because Chewy would allow me to place an order!)”

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Posted 6 months ago

“Chewy used to be great. Not so much anymore. My second last order was delivered and thrown at the end of my driveway (a day before it was supposed to arrive) in a snow storm. I lost half a $100 lb bag of dog food as it was hit by the truck that plows my driveway. I was offered a $25 discount on my next bag to compensate (apparently math is hard). I ordered a bag with the reduced price and it was delivered yesterday... and thrown in a snow drift in the driveway AGAIN! Customer service response was that they would log a complaint. I will be switching to Amazon.”

Chewy.com 1 star review on 10th February 2026

Helpful Report

Posted 6 months ago

“Although I am usually pleased with the products, the delivery is a problem! I’m not sure why, when you order three items on the same date, at the same time ,only one box is delivered? I checked the tracking information, and both were to be delivered together, or at least within the same few hours. I contacted Customer Service, which was a complete waste of time and even though both boxes came from the same destination, at the same time, their answer was that, I should now when I order take more time and effort to “manage my deliveries. Isn’t thisChewy’s job?? why can’t the tracking information be accurate and consistent with what is provided on their website? Disappointing.😞😞”

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Posted 7 months ago

“Don’t EVER buy from chewy the site is such a joke! Got my dog a new shock collar it stopped working after 2 months they said to send it back and the would send a new one, so we sent it back and months go by never got a new one in the mail when I called to see about a replacement they said they didn’t receive anything and didn’t have any record of me requesting a replacement so now I don’t get my money back or his collar. One very pregnant mom who’s on bed rest and upset.”

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Posted 8 months ago

“Chewy warehouse lied about received returns, and refused to refund. It happened to 3 of the 4 packages. Do NOT buy anything from Chewy. They LIE.”

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Posted 9 months ago

“Joined in 2018 and great for years but lately have just gone to hell. When you are more unreliable than Amazon, you’ve hit rock bottom and Chewy is definitely there. Every order I have placed recently either has shown up late or not shown up at all. Customer service has gone from phenomenal to absolutely deplorable to the point where I just deleted my entire account and will never do business with them again.”

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Posted 10 months ago

“I’m very disappointed with my recent experience. My dog food order was delayed with no real updates or communication from the company. I reached out on Saturday and again on Sunday, but both times I was simply told what was already visible on the FedEx tracking page — no effort to actually resolve the issue. Because of the delay, I was forced to spend $50 on a different brand of dog food just to make sure my dog had something to eat. Anyone who knows about pet care understands that transitioning to a new food has to be done gradually to avoid stomach issues, so this situation has been stressful and unnecessary. To make things worse, the company only offered a $5.00 credit for the inconvenience, which feels like a weak response considering the lack of communication and the extra cost I had to take on. The brand I normally order is only available through this website, so I expected much better service and reliability. Unless this is resolved properly, I’ll have to reconsider ordering from here again.”

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Posted 10 months ago

“The most terrible experience, I ordered dog food and the shipping kept getting delayed until they said they delivered the package but they never did. THE WORST!!!!!”

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Posted 11 months ago

“Be careful if you're going to enroll in that CHEWY Plus program as they are not aware of what they're doing and gave me misinformation so I JUST canceled it so make sure you know what you're getting yourself into, very disappointed in CHEWY right now.”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 714 reviews