Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had to put my 17-year-old cat to sleep. She was in Renal failure, and I no longer needed her special diet foods. When asked why I was sending back the food (they refunded me) I told them about my cat. They completely understood my pain. They even sent me a beautiful bouquet of flowers! They are a caring company who take their customers' needs very seriously.”

Helpful Report

Posted 3 days ago

“I am very pleased with Chewy’s customer service. Always polite and caring individuals and I believe that says a lot!”

Helpful Report

Posted 4 days ago

“Great customer service and prices on products.”

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Posted 6 days ago

“Great customer service have never needed to help me and just genuinely helpful”

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Posted 1 week ago

“Chewy is AMAZING, I’ve been using them for years. I received a portrait today of Brewster & it’s absolutely made my year ❤️ Thank you Chewy for your love of animals ❤️ Their products & shipping are great”

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Posted 3 weeks ago

“YOU REALLY WOWED ME TODAY! I really want to thank EVERYONE at CHEWY for going so incredibly above and beyond today! Let me start by saying I have worked in Customer Service my entire career! I had to put my 15 1/2 year old baby Bella down yesterday after a long wonderful life! I was working from home today, and the doorbell rang. I thought it was an Amazon order and I opened the door to receive flowers and a beautiful note from your amazing company. What an incredibly beautiful gesture this was! I have told everybody I possibly can about this, I can’t even tell you what this means to me! While I can’t think about another animal at this moment. If I ever do get another animal or if anybody ever asked me what company to use to get any pet products you can guarantee that I will highly recommend you guys for the rest of my life!”

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Posted 1 month ago

“Amazing company! My dog passed away and they gave me a full refund on a recent medication subscription and then sent me flowers the very next day! Customer for life now!”

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Posted 1 month ago

“I have been a Chewy customer for over a year. My dear Dog Max had kidney disease. We thought we were winning that battle, but yesterday as my order was being delivered, we had to put Max down. I am heart broken. I called today to ask how I can return the box of medicine and snacks, it is unopened. Colin was fantastic. He was very sympathetic and understanding. He told me they would credit my account and for me to donate it to my vet, VCA front range in Monument, CO. I have always had wonderful service and delivery from Chewy and will continue to use them in the future. Thank you Chewy and please recognize Colin for being so wonderful and understanding.”

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Posted 1 month ago

“Great service, great prices and fast delivery. Friendly and professional customer service. Thank you Chewy...”

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Posted 1 month ago

“I have been using Chewy for many yrs,Love the customer service,Always soo helpful, friendly,compassionate & caring!! 4 days ago I lost my 15 ur old Katie!! Her Pic & Tiger are in your system ,she the solidwhiteangel with pink nose,I am DEVASTATED, SHE HAD stroke,drooling,couldn'tdrink or eat the last few days,had to have her put to sleep,losing a member of your family is what this felt like,Tiger & I will always useChewy & he loves YEOW catnip I love sharing how raises his hand like a child waiting in class to be called on when he hasn't Had his friskies party mix at 6:30 like forget something?? Anyway sorry to take up ur time But thank you for Caring!! I get my orders Fast & though I donated Hers, will still order for him,I know she's at peace, have her by Cross in my yard where He buried her...........”

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Posted 1 month ago

“I lost my little girl on Friday evening and Saturday her medication from Chewy showed up. When I called to see if I could return it, they immediately offered a refund and on Monday I received a beautiful bouquet of flowers. For a company to do that just blows my mind. I'll never shop anywhere but Chewy.com again for pet supplies.”

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Posted 1 month ago

“Had to call chewy to cancel heartworm meds as my dog had passed away in January two days later got flowers sending there condolences. My family and I were so shocked and surprised that was so very sweet.”

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Posted 1 month ago

“I have been shopping with Chewy for more than a year now and have been totally satisfied with selection of product and speed of delivery. Keep it up. My kitties (6 of them) agree.”

Helpful Report

Posted 2 months ago

“We lost our l4 year old labrador retriever recently. A lovely bouquet of yellow roses showed up on our doorstep a few days later. With tears still falling, we thank you. Chewy's, in our three years, have always worked hard to make right a mistake or wrong shipment. We will miss having such nice customer service.”

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Posted 2 months ago

“I am writing this today from the experience of my sister. I have chewy and I am 100% pleased with the company. My sister experienced an even greater side of this company. Her Beloved Dog passed away. She had just received her order of Dog Food. She called chewy to see if she could return the Food (33LBS). They responded with you can donate the food to a shelter or adoption service and they would credit her account. They not only credited her account and extended condolences but a week later they sent her a Memorial Rock with puppy paw prints on it and her pets name. This company is always on time with auto delivery. They are a honest and compassionate company. I am so used to the Greed in this world and this company is far from what I am used to. THEY ARE TRULY A BLESSING to pet owners and their PETS! Thank you Chewy for who you are!”

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Posted 2 months ago

“I had a Chewy delivery sent to the wrong address/person on 03/21/2025. Chewy didn't have to get involved but they did and they helped me to calm down (I have anxiety issues) and they reordered the original order that got lost. There are new drivers with that delivery company and they don't know this route very well. This mis-delivery was not Chewy's fault but they helped anyway. Chewy deserves 100 stars!”

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Posted 2 months ago

“My friend recently suffered a loss and we were working to update various accounts to be in her name. Every place we called had long hold times, transfers from person to person, and relative indifference to the circumstances. But Chewy was different. Our call was immediately answered by a polite professional named Erica. Erica instantly understood my friend’s grief and was warm and compassionate. She quickly updated the account, noticed that there was a duplicate order and fixed that, and truly brightened the day with her outstanding customer service. We both marveled at how wonderful she was. Fast forward to the very next day, my friend texts me that she received a beautiful condolence bouquet with a card signed “Erica and Your Chewy Family.” Words cannot express how much this kind gesture meant and we will be forever grateful to Chewy for going the extra mile for someone during the most difficult time in their lives. Thank you, Erica, and our Chewy family💕”

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Posted 2 months ago

“I went online to cancel my dogs auto-ship medicine, and I couldn't figure out how to do it so I clicked on the "chat online" tab, and someone responded to me right away. I told them that my dog had died so I needed to cancel my autoship. I got the help that I needed and my auto-ship was cancelled. What blew me away was a week later I received a box in the mail from Chewy. The box contained a condolence card, and a beautiful decorative stone with my dogs name on it. I was incredibly touched. They didn't have to do that. The compassion shown to me has made me a life-long customer. Thank you Chewy!”

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Posted 2 months ago

“Chewy is absolutely 💯 the best. They truly care about your dogs and I consider them family. They sent me bouquet of flowers after the loss of my furbaby ❤️”

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Posted 2 months ago

“Chewy is the most amazing company. I can't say enough great things about them. It is clear that the team is passionate about animals and the people they deal with. I just asked if a product was guaranteed, and Olivia was already issuing a refund. They didn't even want the product back. They reccomended I donate it to a shelter. If you're looking for anything for your pets, look no further than Chewy. Just amazing!”

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Posted 2 months ago

Chewy.com is rated 3.7 based on 647 reviews