Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was a wonderful surprise today when we received Flowers in memory of our cat, Chloe. Thanks to Gabriella and the Chewy Family.”

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Posted 11 months ago

“A HUGE thank you to my friends at Chewy for sending my cat, Susie a Birthday Card and a cat nip toy. She played with it for a long time today and loves it. Chewy is such a great company with lots of nice people who love animals. When you get a Card and a flower bouquet after your beloved Dog passes away, that really shows you the kind of Company that Chewy is. Now a Birthday Card for my new girl, Susie with a surprise inside. Thank you to my friends at Chewy. You have a customer for life.”

Chewy.com 5 star review on 22nd June 2024

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Posted 11 months ago

“I'm so grateful for chewy customer service. Had frozen dog food delivered in which one bag was opened, but soon as I called they handle it with the upmost professional attitude sent another box. Thank you”

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Posted 11 months ago

“I have been using chewy for several of my dogs for a couple years. They have always been very helpful and helping me determine the right type of dog food that I need. I have had two of my dogs that have passed away and the last year and a half and the support that I get from chewy is absolutely wonderful. Both times I have just received an order Within days of my dogs passing and they have refunded me each time and have asked me to donate the new food to my local Animal Shelter. This week I received in fresh flowers from chewy for the loss of my dog last week, I was completely surprised and shocked to know that there are companies out there who still do have a heart ❤️. When I have another fur baby again, I will continue to get everything from chewy as they have never disappointed me.”

Chewy.com 5 star review on 20th June 2024

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Posted 11 months ago

“Chewy 💙 Can believe it!. You guys are the best, few weeks ago , when I was with a really bad cold, they sent me a nice cup with cough natural medicine and a week ago I lost my 17 year old baby Peluche (dog) on 06/05/2024, and I call then to cancel his autoships orders, and today I received this beautiful bouquet of roses, you guys do not how much this meants to me, to know that some cares is priceless. Thank you so much for been here for me in this hard time, I still have Frida 3 year old (Akita) and Billie 1 year old(cockatoo) thanks again Dailyn and the Chewy Family, for the beautiful roses and thank you for always sent me the orders right and on time . Love you. ❤️”

Chewy.com 5 star review on 12th June 2024

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Posted 11 months ago

“I ordered medication for my dog for the first time. The price was substantially less than the vet. It shipped right away. Today I received a get well card with 2 squeaky toys. My dog was excited when he heard the package squeaking. That was such a nice thing for them to do. I get my dog food on auto ship, and they always send the shipping information to let me know it is coming. 6 stars for chewy!!!”

Chewy.com 5 star review on 10th June 2024

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Posted 11 months ago

“Chewy Deserves So Much More than 5 Stars! An Exemplary Company in Every Way. ALWAYS. Thank You Chewy For ALL That You Do, And For Excellent Customer Service!! I Highly Recommend Chewy To Every And All Pet Owners! 💖”

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Posted 11 months ago

“There are no words for the kind, compaasinate description of Chewy. Aside from any orders we ordered, the immediate prompt shipping on both meds and food, Chewy went beyond and above all expectations. After placing a $over $200 order of meds, we had to euthanize our little pom, 4 days after they box came, which was immediate shipping. Since I never even opened the box from Chewy, containing 3 medications, I inquired if it was possible, since the shipping box was still sealed, never opened with the 3 bottles of meds, I could return them. Hoping for a shipping label, or would understand if no, this wonderful company, REFUNDED the $200 purchase, and I will give the meds, no longer needed, and our other dog does not require, to a shelter. There is not enough space to give enough praise to this company, it tops them all by heaps. Chewy will be our forever go to place.”

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Posted 11 months ago

“Due to a mistake on shipping, it went to the wrong address. They shipped it to me again free of charge.And offered a 10% coupon for my next word.”

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Posted 11 months ago

“My fur babies and I absolutely LOVE Chewy!!!! They are always very understanding, polite and very patient with us whenever we call them. We can always count on them to come through for us!!!!!! I would recommend Chewy to everyone that has fur babies!!!!! They always go above and beyond. I can’t put into words how amazing they truly are!!!!!!”

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Posted 11 months ago

“I wish I had magic words to describe how wonderful my experience with chewy has been. All companies should be like chewy and all employees like Katie. B.F.”

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Posted 11 months ago

“I have never before written a review but I have to say that my experience with Chewy has been amazing. The company is easy to reach and staff seems to be knowledgeable and friendly as well. I recently had complications with my dog and chewy went above and beyond to be flexible with my needed changes. I highly recommend this company and am grateful to have been a customer.”

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Posted 11 months ago

“Chewy is the best. Wanted to refund my auto ship order and their kind words on my dogs passing were appreciated and then they sent flowers. Wow. They are the best”

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Posted 11 months ago

“I have been a customer of chewy for the last four years. Their customer service is over the top amazing! My Mastiff just died and I called them to cancel an order. They not only refunded me the money but sent me a dozen roses. Who does that these days? Amazing. Thank you”

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Posted 11 months ago

“I had to put my Abby to sleep. She had all the symptoms of old age dementia that the online vet gave me. Didn't advise what to do but left it to me. She had all the symptoms. The day after I let her go a case of food came. I called to ask about returning. The representative refunded me and told me to donate it to any charity. Yesterday, I received a flower arrangement from Berry and the Chewy family. I have never experienced such service from any company. Thanks to all !”

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Posted 11 months ago

“I have been using Chewy for years. I have a number of items on Autoship and it is very easy to adjust the delivery date and add/subtract from those items. I always get a notice that the Autoship is coming up and the deliveries are always on time. I find their prices to be very competitive. A recent transaction prompts me to write about their stellar customer service. I bought a $90 bag of dog food. Before I had even opened it, our vet recommended changing the food because of a skin issue. Without hesitation, Chewy refunded my money and told me to donate the food to a local animal shelter. Love that philosophy!”

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Posted 11 months ago

“They went above and beyond in resolving my issue. Their customer service is incredible. I highly recommend Chewey!”

Chewy.com 5 star review on 4th June 2024

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Posted 11 months ago

“Outstanding customer service: friendly staff, great communication (you get a live person quickly), orders always correct. Now, I have never had to return anything so, I do not know anything about that- however, I am a tough customer and I have high standards on how I should be treated as a customer and they have checked all those boxes. It is funny with all the business I deal with there are only two I give 5 stars to and both are animal related! My two dogs, George and Molly love their dog food and the delivery man. I know the delivery man is not part of Chewy but delivers the dog food right to the barn and gives George and Molly treats. They know when it is the Chewy delivery!”

Chewy.com 5 star review on 31st May 2024

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Posted 1 year ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 1 year ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 647 reviews