Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy you are amazing! What a fantastic company. My beloved dog Keena passed last week, and Chewy both refunded my money for the food shipment I had just received, as well as sent a beautiful bouquet of flowers and a card. Through the years, their employees have helped me with various situations when I've called, always going the extra mile for the customer. Thank you CHEWY for being so amazing all these years! You are wonderful to work with!!!!”

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Posted 8 months ago

“Shout out to you! You are great,you do anything to keep us happy! Doing a great job! Can’t say enough good about your commitment !”

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Posted 8 months ago

“How can I contact you by phone I can't find your phone number.”

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Posted 9 months ago

“My dog Penny was my best girl. She was my sunshine. I got all her needs from Chewy once I learned about them after moving to Tucson. Penny is over the rainbow bridge now with her best friend LadyCat. Chewy sent a card and condolences after Penny died. I now have my cat Lily and five rowdy finches and a canary. I get all their needs from Chewy. Chewy is a fine company with a big heart. We are lucky to have them.”

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Posted 9 months ago

“They are the best if you have a problem with your order, even if it is your own fault. I ordered a product that didn’t meet my needs, no problem at all. They are extremely pleasant and helpful.”

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Posted 9 months ago

“I am so impressed with Chewy. My dog passed away a couple of days ago. I had received his dog food the day he passed away . They refunded my money that day. I also received flowers from them sending their condolences.What a wonderful company. They are amazing”

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Posted 9 months ago

“Chewy is by far the most incredible company I’ve ever worked with. Their prices beat retailers, they deliver to your doorstep in less than 2 days and their employees are second to none!! Yesterday I spoke with Maria and told her that I just ran out of food for my dog Wolfie. Maria asked me to hold a moment and when she came back she told me that Chewy was going to send me a box of Wolfies food for free!! Chewys customer service is absolutely amazing! If you haven’t checked their prices you are totally missing out. CHEWY IS ABSOLUTELY THE BEST!!! (Wolfie agrees 🐶 🐾)”

Chewy.com 5 star review on 8th August 2024

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Posted 9 months ago

“I've been using Chewy for a few years now and they have been great. They've sent hand signed sympathy cards after my pets have died and I've cancelled subscriptions, and today I emailed about a defective item and a replacement is already shipped and on the way. It really blew my mind, enough to seek out somewhere to leave a review. They always deliver quickly after ordering and is my go to for pet supplies.”

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Posted 10 months ago

“Chewy is fantastic .Wonderful customer service. So friendly & helpful.The fastest delivery. I don't have to go to the store & pick up heavy bags or cases of pet food.Is so convenient to just place my order& sometimes my order is here the next day.All I have to do is pick it up off my doorstep. My pet Loves all the good quality of pet food.I Love it also Oh so easy on my back&convenient.”

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Posted 10 months ago

“I’ve been using Chewy Auto ship for about 2 years for RX meds for our sweet Labrador Sammy. I worked in Customer Service for 30 years and took pride in the level of service I delivered to the public. Have I EVER received the level of customer service that I have received from CHEWY in these last two years? NEVER ! Every person I have ever talked with on the phone with CHEWY has been the most informed and thorough individuals I have ever dealt with. We recently lost our beloved 17 yr old cat and our 14 yr old beloved Sammy, just 3 weeks apart. I called to cancel the Auto ships and was helped by Alisa with the utmost of compassion and thoroughness to make sure that I no longer even receive “reminders” of upcoming orders. The next day I received a lovely bouquet from Alisa and the Chewy Family. They even posted a “Remembrance” photo of our sweet boy. WHERE DO YOUR EVER GET THIS TYPE OF SERVICE AND COMPASSION !”

Chewy.com 5 star review on 20th July 2024

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Posted 10 months ago

“I have ordered from chewy few times medication for my cat. Everytime they were very efficient, understanding and great customer service.”

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Posted 10 months ago

“My first bag of ‘Pro Plan Live Clear Adult 7+ Chicken’ cat chow just arrived and my two elderly feline gals are chowin’ down on it with an enthusiasm I have NEVER seen in them! Marion, West Hartford, CT Will see if they continue with this loving their new dry food and continue doing well health and energy wise as they age. Marion, West Hartford, CT”

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Posted 10 months ago

“I don't know how anybody can give Chewy a terrible review. I have been a customer for the past five years and I've only had a problem one time and they handled it immediately. I appreciate not having to wait online when I called them and how efficient they were with fixing the problem. They always ask about how my pets are doing."BY NAME" :) Nicole is who I talked to and she was so sweet and helpful. Always will use Chewy for my pets needs.”

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Posted 10 months ago

“CHEWY....wow always exceeds my expectations! Just relocated cross country and needed help updating autoship information as system didn't let me update card or addresses. I spoke with Alex...he quickly understood, updated all information, placed my auto order, used my credit as asked and even added 5% off for calling in. Enjoyed our chat, super efficient and friendly guy....and this is the norm for anytime I call. Thank you Chewy, great service, prices and I always feel appreciated.”

Chewy.com 5 star review on 28th June 2024

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Posted 11 months ago

“I want to thank chewy. I had to put my 18 yr old baby to sleep this week. It was the hardest thing I have ever had to do. I reached out to chewy because she had a case of prescription kidney food coming. I thought they would just send me a return label to send it back when it was delivered. But they told me to donate it. Then today I came home and they had sent me flowers. That was the sweetest thing and really helped me out somewhat of a smile on my face. It shows that people can be charismatic these days. Thank you thank you for the kind gesture. I will be sure to continue using you when I get my next kitty.”

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Posted 11 months ago

“Excellent customer service.”

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Posted 11 months ago

“Chewy has the absolute best customer service. It’s so rare to have a human being answer the phone instead of an automated system. The representatives have been helpful, courteous and kind. Truly a different experience than most companies whose automated system, I believe, is designed to frustrate rather than help the customer. You have my business, Chewy! Keep hiring great people.”

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Posted 11 months ago

“The Chewy team is unbelievably kind, generous, and understanding. I asked for a refund of 2x Herm Sprenger prong choke collar 2.25mm which amounted to over $60 and they just gave it to me, they asked that I keep the items to gift or donate. 11/10 best customer service, will buy much much more from them. -One Happy Customer”

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Posted 11 months ago

“Our beloved cat Little Boy passed away last week, and I went online to see what I could do to let them know or remove his profile. I chatted with a lovely agent named Monica M. She was so gracious and kind with her sympathy, but what really amazed me happened the next day. They sent a gorgeous bouquet of flowers with a darling note! How many businesses do that! I will be customer for life!! (I tried to upload a photo but I couldn't do it--I'm 68 yes old).”

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Posted 11 months ago

“Chewy is an amazing company! They are so friendly to deal with on the phone , you actually get to talk to a person not a computer ! They also sent flowers when my mom died which I felt was so thoughtful. Then when I emailed them about my dad having to put his dog asleep also a customer of theirs they sent flowers which really made his day. I save almost 50%on my dog’s anxiety medication through them and I can go on and on. My family and I LOVE Chewy!”

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Posted 11 months ago

Chewy.com is rated 3.7 based on 647 reviews