Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 664 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy is a great company to order pet supplies from. We mistakenly ordered the wrong size jacket for our dog. I chatted online with their Customer Service and they said they don't do exchanges. They asked that we donate the jacket to a pet charity. They also placed the order for the new jacket for us, free shipping and a discount. The online chat is very accommodating. I would recommend ordering from them because of their policy of donating to local pet charities and their great Customer Service.”

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Posted 10 months ago

“We have used chewy for years. They are professional and very dependable. Highly recommended. This week our beloved pet died at 14 years. I called chewy to discontinue some products. They were very sweet. Today we received a lovely flower display from the company. That shows you how this company cares about your pets. Thank you.”

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Posted 10 months ago

“George Del Monte and family Florence, CO 81226 October 12, 2024 Dear Fran and the Chewy.com family, We wanted to thank you for the thoughtfulness in sending a dozen beautiful roses along with condolences on our loss of Luke. He was so central to our family and everyday life; he is missed dearly. The roses are a bright spot in a time of grief – very much appreciated. You have always been a great business; we are even more impressed with your sense of compassion and goodwill. Sincerely, George Del Monte and family”

Chewy.com 5 star review on 14th October 2024

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Posted 10 months ago

“I have a senior cat with diabetes. I also needed her food and insulin in a rush. Chewy without hesitation made contact with our vet addressed my Tancie's issues. medication and food arrived within 48 hours of my order. I want to thank them for their prompt attention to my pets needs. U are worth more than 5 stars”

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Posted 10 months ago

“Wow, this company... above and beyond. I recently had to put my beloved senior dog to sleep. I had to contact Chewy to cancel a subscription order and Jasmine the customer service representative was very compassionate. Imagine my surprise when the next day I received flowers and a sympathy card from Jasmine and Chewy. I was so touched at this gesture. I know that if I ever have another dog I will definitely be ordering from Chewy again.”

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Posted 10 months ago

“What an amazing company! My super chewer lab puppy destroyed the Kong frisbee I purchased on chewy within 30 minutes. I provided this info when they asked for the post purchase review. I did not ask for a refund as my dog definitely destroyed the toy, but all of the sudden, I got an email that they credited my account because it didn’t last!! They also took the time to suggest three toys perfect for super chillers so of course I bought one. They have earned my business for life! That’s customer service to the Nth degree!”

Chewy.com 5 star review on 7th October 2024

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Posted 10 months ago

“Our kitty passed a few days after I placed my very first order and yesterday I called to cancel auto ship. Today we received flowers and a card from Chewy. Top notch company that gets it right.”

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Posted 10 months ago

“My dog recently passed away and i was apparently on auto ship for his pain medicine. it showed up a few days after he was gone. I was upset when I called because it was over $100 and my heart is still broken... they were awesome, refunded my money and even noticed I had just received a bag of dog food and refunded that as well. They told me they were very sorry for my loss. Although my heart is still broken they did make me feel better.”

Chewy.com 5 star review on 28th September 2024

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Posted 11 months ago

“Chewy is a wonderful company! My dog passed away after spending 150.0 on food. I called to return the food and chewy immediately refunded me for the food and just asked that I donate it to a local shelter. I came home from work to find a beautiful bouquet of flowers from chewy for the loss of My dog, with a heartfelt note. I have a rescue dog now and will continue to order from chewy for many years! Thanks so much for your kindness, I will continue to promote your business!”

Chewy.com 5 star review on 13th September 2024

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Posted 11 months ago

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Posted 11 months ago

“I received a birthday card from Chewy for my sweet baby Mya. This prompted me to call to stop her auto shipments. When I told Johnnita that we had recently put Mya to sleep, she was so comforting and genuinely concerned about me. I thanked her and took told her how thankful I was because they have always given 100% satisfaction with any encounter I've had with them. Well tonight I came home and a lovely vase of flowers with a heart warming card awaited me from Johnnita and my Chewy Family. Yes, they not only made me smile but made my heart happy. Thank you.”

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Posted 11 months ago

“Chewy you are amazing! What a fantastic company. My beloved dog Keena passed last week, and Chewy both refunded my money for the food shipment I had just received, as well as sent a beautiful bouquet of flowers and a card. Through the years, their employees have helped me with various situations when I've called, always going the extra mile for the customer. Thank you CHEWY for being so amazing all these years! You are wonderful to work with!!!!”

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Posted 11 months ago

“Shout out to you! You are great,you do anything to keep us happy! Doing a great job! Can’t say enough good about your commitment !”

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Posted 11 months ago

“How can I contact you by phone I can't find your phone number.”

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Posted 1 year ago

“My dog Penny was my best girl. She was my sunshine. I got all her needs from Chewy once I learned about them after moving to Tucson. Penny is over the rainbow bridge now with her best friend LadyCat. Chewy sent a card and condolences after Penny died. I now have my cat Lily and five rowdy finches and a canary. I get all their needs from Chewy. Chewy is a fine company with a big heart. We are lucky to have them.”

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Posted 1 year ago

“They are the best if you have a problem with your order, even if it is your own fault. I ordered a product that didn’t meet my needs, no problem at all. They are extremely pleasant and helpful.”

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Posted 1 year ago

“I am so impressed with Chewy. My dog passed away a couple of days ago. I had received his dog food the day he passed away . They refunded my money that day. I also received flowers from them sending their condolences.What a wonderful company. They are amazing”

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Posted 1 year ago

“Chewy is by far the most incredible company I’ve ever worked with. Their prices beat retailers, they deliver to your doorstep in less than 2 days and their employees are second to none!! Yesterday I spoke with Maria and told her that I just ran out of food for my dog Wolfie. Maria asked me to hold a moment and when she came back she told me that Chewy was going to send me a box of Wolfies food for free!! Chewys customer service is absolutely amazing! If you haven’t checked their prices you are totally missing out. CHEWY IS ABSOLUTELY THE BEST!!! (Wolfie agrees 🐶 🐾)”

Chewy.com 5 star review on 8th August 2024

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Posted 1 year ago

“I've been using Chewy for a few years now and they have been great. They've sent hand signed sympathy cards after my pets have died and I've cancelled subscriptions, and today I emailed about a defective item and a replacement is already shipped and on the way. It really blew my mind, enough to seek out somewhere to leave a review. They always deliver quickly after ordering and is my go to for pet supplies.”

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Posted 1 year ago

“Chewy is fantastic .Wonderful customer service. So friendly & helpful.The fastest delivery. I don't have to go to the store & pick up heavy bags or cases of pet food.Is so convenient to just place my order& sometimes my order is here the next day.All I have to do is pick it up off my doorstep. My pet Loves all the good quality of pet food.I Love it also Oh so easy on my back&convenient.”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 664 reviews