Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 1 year ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 1 year ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 1 year ago

“My best friend Max recently passed away and Chewy sent me flowers along with refunding my last order of dog food. I will donate the dog food to a local animal shelter. Chewy is an amazing company who truly cares about pets.”

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Posted 1 year ago

“Jennifer personally answered the phone this Sunday mid afternoon!! There was a direct number in my order confirmation email, IT WAS SO easy to contact them! She really cared about my situation and she even resubmitted the paperwork to my vet! Thank you for helping MEOW!”

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Posted 1 year ago

“I reached out to Chewy to process a return for a harness, and I was impressed by their immediate response. Not only did they handle the return promptly, but they also generously suggested that I keep the harness and donate it to a dog in need. Additionally, I asked them to cancel my active autoship essentials, and they were understanding and efficient in fulfilling my request. I shared with them the heartbreaking news of my beloved boy's passing, who was only 3 years old. In response, they showed incredible kindness and empathy. To my surprise, when I opened my door, I found that they had sent me flowers, a gesture that touched my heart deeply. Although I am currently without a furry companion, I am certain that when I become a fur mom again, I will definitely turn to Chewy for their exceptional service and products. They have consistently exceeded my expectations in every aspect, and I truly appreciate their support during this difficult time.”

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Posted 1 year ago

“Our cat passed away. Order had shipped. Contacted Chewy they refunded my money and told me to donate liter to local pet shelter. Most companies would not do this. Will keep using Chewy!”

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Posted 1 year ago

“Thank you to JC with customer service. He quickly solved an issue with an authorization for Callie's dog food. I enjoyed chatting with him. Very nice guy! Her food is arriving today after speaking to him yesterday. Thank you again!”

Chewy.com 5 star review on 28th April 2024

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Posted 1 year ago

“I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization.”

Chewy.com 5 star review on 30th March 2024

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Posted 1 year ago

“I received an unexpected, wonderful surprise from chewy today. My beautiful dog, Peaches, has her profile on chewy with her photo. I received a small gift-wrapped painting of her!!! It's really beautiful and looks just like her!! I was blown away at such a heart-warming, thoughtful gesture!! I have always loved chewy. Deliveries are fast and easy. But they surpassed all my expectations in the best possible way. They have a customer for life!!♥️”

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Posted 1 year ago

“My Chewy purchases have always been delivered quickly and without damage. After my dog was put down, at my request, Sharon, a customer service representative, per my request, canceled my prescription dog food auto-ship subscription without any hassles. A couple of days later I received a sweet, fresh cut, floral arrangement with a sympathy card from “Sharon and Chewy”. That’s what I call customer care and support!”

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Posted 1 year ago

“We tried Chewy for our dog food. They are a great company. Sadly our dog passed. I called to cancel auto shipping. The girl on the phone was very compassionate. I told her I was donating the left over food. She said that was fine and then preceeded to give me a refund to. I could not believe it. Then we received beautiful bouquet of flowers. Never have I been treated this good by another company. Thank you Chewy for your kind gesture and compasion.”

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Posted 1 year ago

“I highly recommend Chewy.com. Their prices are good and the ship quickly. Their customer service team is compassionate and caring.”

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Posted 1 year ago

“I just had to put my dog down after 13 years and to my surprise received a dozen yellow roses from Chewy on my doorstep today. I bought my dog's insulin from them. The jesture was so sweet and much needed in the sad time. I fould their customer service was awesome! Thank-you Chewy!”

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Posted 1 year ago

“Chelsea, the CSR, went the distance. I was short on my purchase amount to receive the $30 e-coupon. I called for expiration date on coupon. My SS funds wouldn't arrive in time. We had a pleasant conversation, about me with 2 cats plus caring for my daughters 2 cats during her crisis, and laughing how I often missed out on good deals in general (in supermarket also etc.). Chewy sent me my package immediately WITH the e-coupon. I cried. It felt like I won the lottery. I'm not one to win things.. What she didn't know was how bad my year has been. My Mom passed, then my Son on Easter. I've had surgeries and procedures. I have become isolated with my grief. This month my vacuum broke, my heater and my fridge. And more negativity I won't go into. I sit in a chair all day. It is the cats that make me get out of bed. That Chewy delivery broke something in the air. The next day I fixed my vacuum myself and for a couple days deep cleaned my LR and kitchen. I feel like I lost 1000 lbs. of darkness. She didn't know that her actions would affect me this much. I guess I just needed 1 single nice thing to happen to me. This won't solve all my problems, but it was like an air hug and put me ahead a little with their food as I've been just getting by. Thank you Chelsea. Thank you Chewy. And anyone reading this, when you go out of your way to smile or chit chat or be kind to someone, it might be the only good that has come their way in a long time...”

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Posted 1 year ago

“Thank you for suprising us with the birthday treat.”

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Posted 1 year ago

“I am so pleased with the compassionate response from Tammy. I had to put my dog down and asked to cancel my autoship and refund the last prescription order I received. They not only did that, but sent flowers with condolences to me. This is so above and beyond, and thoughtful, will always be remembered, and I will share this story with many people. So refreshing for amazing customer service! Thank you!”

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Posted 1 year ago

“Not only did Chewy send me one dozen roses when our sweet golden passed away recently, they also sent me a scarf and ball for our new puppy that is coming soon. Thank you!!!!”

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Posted 1 year ago

“I love Chewy. Their prices are great, always quick shipping and if you do have a problem you can talk to a real person. I wouldn’t shop with any other company for all my pet needs.”

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Posted 1 year ago

“I have been purchasing my dog and cat special food and also the flea treatments, etc for years. My cat passed away yesterday, so someone told me that they will refund your case of cat food. I called and immediately they said no problem and to please donate the food and said they was sorry about my loss. Well today I am blown away as I received a nice card and flowers from Chewy! I will furever be a Chewy customer!”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 647 reviews