Chewy.com Reviews

Name: Chewy.com
Rating: 3.68

3.7 Rating 681 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 681 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy 💙 Can believe it!. You guys are the best, few weeks ago , when I was with a really bad cold, they sent me a nice cup with cough natural medicine and a week ago I lost my 17 year old baby Peluche (dog) on 06/05/2024, and I call then to cancel his autoships orders, and today I received this beautiful bouquet of roses, you guys do not how much this meants to me, to know that some cares is priceless. Thank you so much for been here for me in this hard time, I still have Frida 3 year old (Akita) and Billie 1 year old(cockatoo) thanks again Dailyn and the Chewy Family, for the beautiful roses and thank you for always sent me the orders right and on time . Love you. ❤️”

Chewy.com 5 star review on 12th June 2024

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Posted 1 year ago

“I ordered medication for my dog for the first time. The price was substantially less than the vet. It shipped right away. Today I received a get well card with 2 squeaky toys. My dog was excited when he heard the package squeaking. That was such a nice thing for them to do. I get my dog food on auto ship, and they always send the shipping information to let me know it is coming. 6 stars for chewy!!!”

Chewy.com 5 star review on 10th June 2024

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Posted 1 year ago

“Chewy Deserves So Much More than 5 Stars! An Exemplary Company in Every Way. ALWAYS. Thank You Chewy For ALL That You Do, And For Excellent Customer Service!! I Highly Recommend Chewy To Every And All Pet Owners! 💖”

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Posted 1 year ago

“There are no words for the kind, compaasinate description of Chewy. Aside from any orders we ordered, the immediate prompt shipping on both meds and food, Chewy went beyond and above all expectations. After placing a $over $200 order of meds, we had to euthanize our little pom, 4 days after they box came, which was immediate shipping. Since I never even opened the box from Chewy, containing 3 medications, I inquired if it was possible, since the shipping box was still sealed, never opened with the 3 bottles of meds, I could return them. Hoping for a shipping label, or would understand if no, this wonderful company, REFUNDED the $200 purchase, and I will give the meds, no longer needed, and our other dog does not require, to a shelter. There is not enough space to give enough praise to this company, it tops them all by heaps. Chewy will be our forever go to place.”

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Posted 1 year ago

“Due to a mistake on shipping, it went to the wrong address. They shipped it to me again free of charge.And offered a 10% coupon for my next word.”

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Posted 1 year ago

“My fur babies and I absolutely LOVE Chewy!!!! They are always very understanding, polite and very patient with us whenever we call them. We can always count on them to come through for us!!!!!! I would recommend Chewy to everyone that has fur babies!!!!! They always go above and beyond. I can’t put into words how amazing they truly are!!!!!!”

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Posted 1 year ago

“I wish I had magic words to describe how wonderful my experience with chewy has been. All companies should be like chewy and all employees like Katie. B.F.”

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Posted 1 year ago

“I have never before written a review but I have to say that my experience with Chewy has been amazing. The company is easy to reach and staff seems to be knowledgeable and friendly as well. I recently had complications with my dog and chewy went above and beyond to be flexible with my needed changes. I highly recommend this company and am grateful to have been a customer.”

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Posted 1 year ago

“Chewy is the best. Wanted to refund my auto ship order and their kind words on my dogs passing were appreciated and then they sent flowers. Wow. They are the best”

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Posted 1 year ago

“I have been a customer of chewy for the last four years. Their customer service is over the top amazing! My Mastiff just died and I called them to cancel an order. They not only refunded me the money but sent me a dozen roses. Who does that these days? Amazing. Thank you”

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Posted 1 year ago

“I had to put my Abby to sleep. She had all the symptoms of old age dementia that the online vet gave me. Didn't advise what to do but left it to me. She had all the symptoms. The day after I let her go a case of food came. I called to ask about returning. The representative refunded me and told me to donate it to any charity. Yesterday, I received a flower arrangement from Berry and the Chewy family. I have never experienced such service from any company. Thanks to all !”

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Posted 1 year ago

“I have been using Chewy for years. I have a number of items on Autoship and it is very easy to adjust the delivery date and add/subtract from those items. I always get a notice that the Autoship is coming up and the deliveries are always on time. I find their prices to be very competitive. A recent transaction prompts me to write about their stellar customer service. I bought a $90 bag of dog food. Before I had even opened it, our vet recommended changing the food because of a skin issue. Without hesitation, Chewy refunded my money and told me to donate the food to a local animal shelter. Love that philosophy!”

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Posted 1 year ago

“They went above and beyond in resolving my issue. Their customer service is incredible. I highly recommend Chewey!”

Chewy.com 5 star review on 4th June 2024

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Posted 1 year ago

“Outstanding customer service: friendly staff, great communication (you get a live person quickly), orders always correct. Now, I have never had to return anything so, I do not know anything about that- however, I am a tough customer and I have high standards on how I should be treated as a customer and they have checked all those boxes. It is funny with all the business I deal with there are only two I give 5 stars to and both are animal related! My two dogs, George and Molly love their dog food and the delivery man. I know the delivery man is not part of Chewy but delivers the dog food right to the barn and gives George and Molly treats. They know when it is the Chewy delivery!”

Chewy.com 5 star review on 31st May 2024

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Posted 1 year ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 1 year ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 1 year ago

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 1 year ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 1 year ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 1 year ago

“My best friend Max recently passed away and Chewy sent me flowers along with refunding my last order of dog food. I will donate the dog food to a local animal shelter. Chewy is an amazing company who truly cares about pets.”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 681 reviews