Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy is the best. Wanted to refund my auto ship order and their kind words on my dogs passing were appreciated and then they sent flowers. Wow. They are the best”

Helpful Report

Posted 1 year ago

“I have been a customer of chewy for the last four years. Their customer service is over the top amazing! My Mastiff just died and I called them to cancel an order. They not only refunded me the money but sent me a dozen roses. Who does that these days? Amazing. Thank you”

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Posted 1 year ago

“I had to put my Abby to sleep. She had all the symptoms of old age dementia that the online vet gave me. Didn't advise what to do but left it to me. She had all the symptoms. The day after I let her go a case of food came. I called to ask about returning. The representative refunded me and told me to donate it to any charity. Yesterday, I received a flower arrangement from Berry and the Chewy family. I have never experienced such service from any company. Thanks to all !”

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Posted 1 year ago

“I have been using Chewy for years. I have a number of items on Autoship and it is very easy to adjust the delivery date and add/subtract from those items. I always get a notice that the Autoship is coming up and the deliveries are always on time. I find their prices to be very competitive. A recent transaction prompts me to write about their stellar customer service. I bought a $90 bag of dog food. Before I had even opened it, our vet recommended changing the food because of a skin issue. Without hesitation, Chewy refunded my money and told me to donate the food to a local animal shelter. Love that philosophy!”

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Posted 1 year ago

“They went above and beyond in resolving my issue. Their customer service is incredible. I highly recommend Chewey!”

Chewy.com 5 star review on 4th June 2024

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Posted 1 year ago

“Outstanding customer service: friendly staff, great communication (you get a live person quickly), orders always correct. Now, I have never had to return anything so, I do not know anything about that- however, I am a tough customer and I have high standards on how I should be treated as a customer and they have checked all those boxes. It is funny with all the business I deal with there are only two I give 5 stars to and both are animal related! My two dogs, George and Molly love their dog food and the delivery man. I know the delivery man is not part of Chewy but delivers the dog food right to the barn and gives George and Molly treats. They know when it is the Chewy delivery!”

Chewy.com 5 star review on 31st May 2024

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Posted 1 year ago

“I have been using Chewy.com for years and have experienced nothing but exemplary customer service. Our beloved dog Bruiser an American Bulldog just passed away unexpectedly at 7 and they not only credited me for recent purchases without having to send the items back but also sent a beautifully written heartfelt card and a hand painted canvas of Bruiser. This company takes customer service to the next level and I would highly recommend them to anyone that has pets!”

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Posted 1 year ago

“I love Chewy.com and especially love the 24/7 customer service. I order online, but occasionally have a question. They answer the phone immediately and are so incredibly helpful! Two rescue/adopt dog owner here. I highly recommend Chewy, the products I have purchased from them, and their unwavering professionalism in customer satisfaction. They know my doggies! Even helped me update their adoption dates and weights! Thank you Chewy!”

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Posted 1 year ago

“I bought the wrong size of something and they sent me the correct on - without shipping! Then, the second one broke, and they're sending another one immediately. GREAT customer service!”

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Posted 1 year ago

“I've said in previous reviews that Chewy.com sets the bar for customer service, and they continue to raise that bar. I have been a Chewy customer for many years. My sweet heeler/pit rescue, Aspen recently succumbed to cancer. Yesterday I received a beautiful bouquet of roses in a vase. Unbelievable. This world is severely lacking in compassion, but it is alive and well at Chewy.com. if I could give them ten stars, I would.”

Chewy.com 5 star review on 21st May 2024

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Posted 1 year ago

“I just wanted to say that their customer service is exceptional! I have never had even a mediocre experience. Everyone that I have spoken with has been very helpful, patient, and knowledgeable. The last two women I spoke with so personable. I felt like I had known them for years. In a time good when customer service seems to have vanished, Chewy makes it their top priority. I can't thank them enough!!”

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Posted 1 year ago

“My best friend Max recently passed away and Chewy sent me flowers along with refunding my last order of dog food. I will donate the dog food to a local animal shelter. Chewy is an amazing company who truly cares about pets.”

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Posted 1 year ago

“Jennifer personally answered the phone this Sunday mid afternoon!! There was a direct number in my order confirmation email, IT WAS SO easy to contact them! She really cared about my situation and she even resubmitted the paperwork to my vet! Thank you for helping MEOW!”

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Posted 1 year ago

“I reached out to Chewy to process a return for a harness, and I was impressed by their immediate response. Not only did they handle the return promptly, but they also generously suggested that I keep the harness and donate it to a dog in need. Additionally, I asked them to cancel my active autoship essentials, and they were understanding and efficient in fulfilling my request. I shared with them the heartbreaking news of my beloved boy's passing, who was only 3 years old. In response, they showed incredible kindness and empathy. To my surprise, when I opened my door, I found that they had sent me flowers, a gesture that touched my heart deeply. Although I am currently without a furry companion, I am certain that when I become a fur mom again, I will definitely turn to Chewy for their exceptional service and products. They have consistently exceeded my expectations in every aspect, and I truly appreciate their support during this difficult time.”

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Posted 1 year ago

“Our cat passed away. Order had shipped. Contacted Chewy they refunded my money and told me to donate liter to local pet shelter. Most companies would not do this. Will keep using Chewy!”

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Posted 1 year ago

“Thank you to JC with customer service. He quickly solved an issue with an authorization for Callie's dog food. I enjoyed chatting with him. Very nice guy! Her food is arriving today after speaking to him yesterday. Thank you again!”

Chewy.com 5 star review on 28th April 2024

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Posted 1 year ago

“I have always been impressed with Chewys customer service but they really surprised me this time. I called to make a change to my order that had nothing to do with losing one of our dogs. The rep asked me how Thor was doing and I let her know we had to put him down due to cancer. A couple days later I received a dozen yellow roses! wow that is incredible. This is a wonderful organization.”

Chewy.com 5 star review on 30th March 2024

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Posted 1 year ago

“I received an unexpected, wonderful surprise from chewy today. My beautiful dog, Peaches, has her profile on chewy with her photo. I received a small gift-wrapped painting of her!!! It's really beautiful and looks just like her!! I was blown away at such a heart-warming, thoughtful gesture!! I have always loved chewy. Deliveries are fast and easy. But they surpassed all my expectations in the best possible way. They have a customer for life!!♥️”

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Posted 1 year ago

“My Chewy purchases have always been delivered quickly and without damage. After my dog was put down, at my request, Sharon, a customer service representative, per my request, canceled my prescription dog food auto-ship subscription without any hassles. A couple of days later I received a sweet, fresh cut, floral arrangement with a sympathy card from “Sharon and Chewy”. That’s what I call customer care and support!”

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Posted 1 year ago

“We tried Chewy for our dog food. They are a great company. Sadly our dog passed. I called to cancel auto shipping. The girl on the phone was very compassionate. I told her I was donating the left over food. She said that was fine and then preceeded to give me a refund to. I could not believe it. Then we received beautiful bouquet of flowers. Never have I been treated this good by another company. Thank you Chewy for your kind gesture and compasion.”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 661 reviews