Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 648 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Thank you Chewy for always great fast service. Love dealing with them. The staff is always knowledgeable & sweet. Their prices are very good. 😊”

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Posted 1 year ago

“I LOVE chewy.com and they make my life so much easier! The only complaint I have is that I didn't start using them sooner. I have no clue why anyone wouldn't shop for their pets here. The prices are better than I find at local retailers, the selections are better and they are shipped to your door both quickly and free! This is a win/win situation for both myself and my vast array of pets. Thanks Chewy!”

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Posted 1 year ago

“I lost my dog and had to cancel autoship meds, Nicole gave her condolences, canceled, removed dog, but the most outstanding compassionate act was they sent me flowers.”

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Posted 1 year ago

“Truly, a wonderful company! We have used them for years with absolutely no problems. They are fast, efficient, and professional. But the thing that is so incredible about them was with the passing of our dog about a week ago. They have gone above and beyond. We have been truly shocked by their kindness with the loss of our Pat. I don’t know any other company that would send flowers and memorialize our pet. We are a customer for life.”

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Posted 1 year ago

“Always have my stuff in 3 days or less and customer service is wonderful!! I must say this is the best place to get your pets food and any other items for them. They have the best prices out there and if you ever have any issues they are always willing to help! I accidentally mail my things to the wrong address and they were able to re-route the whole order and get it to me in 3 days!”

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Posted 1 year ago

“We recieved great customer service with chewy ,Monica always so helpful.when our dog passed 2 weeks ago chewy not only refunded out food we had just recieved but also sent flowers..Thank you Monica and chewy..”

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Posted 1 year ago

“What an awesome company! I had been on auto-delivery for probiotics for my pet, Daisy. After a long, happy life, Daisy passed and I forgot about the auto-ship until I received a notice that the next shipment was being processed. I contacted Chewy via email to let them know that I no longer needed the product and they were not only able to cancel the future auto-ship but also immediately cancelled the pending one! On top of that, I opened my door the very next day to a flower delivery sent by Chewy with their sympathies. If they didn't have my heart before, they do now!”

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Posted 1 year ago

“Customer service is awesome. I had a problem with an order,and they quickly resolved it.I will be buying from Chewy again.”

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Posted 1 year ago

“I owe a lot of gratitude to Stephanie at Chewy. She was so kind and helpful after the loss of my beloved cat Lucky. Chewy is an outstanding company. My reoccurring orders were always correct and on time. I will get another cat at some point and I will return to Chewy for there products, professionalism, customer service and kindness during a very difficult time. Thank you so much Chewy and Stephanie.”

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Posted 1 year ago

“I would like to thank Chewy for their superb customer service. Our sweet Mia passed on July 27, 2023. I called to see what their policy was for returning unused items. I talked to the sweetest person (through my tears). She was so kind and gave me a full refund for medication we had bought in June. I thought that was so kind and gracious. The next day I received a bouquet of flowers expressing their sympathy. I was shocked and astounded. I have never had a company treat me so well and go "above and beyond" the call of duty and I am 71 years old. You will never know how your acts of kindness impacted my heart. I will never forget this and I will refer this company to anyone. I have already told so many people about you. Love and prayers to you and your company. Your the best!!!”

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Posted 1 year ago

“I lost my 12 year old Maltese, Ezmee July 11, 2023. I had an order for food that came in and couldn't use it now. I called Chewy and told them about Ezmee and asked if I should send the food back. The young gal I was talking to immediately told me she was so sorry for my loss, which touched my heart. She then told me they were refunding my money and that I could donate or keep the food! A few days later a UPS truck drove to my home and gave me a box and inside of the box was a dozen long stem Pink Roses with a beautiful note of sentiment for my little Ezmee from the Chewy team! I was overwhelmed with emotion at the kindness of this company. This company is wonderful and their staff easy to talk with and they have always helped make the ordering process a smooth transaction. Thank you so much for all you did for me through the years and to the end. Lovingly, Linda Kaufmann”

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Posted 1 year ago

“Last week our pup Asher lost his battle with kidney failure. We had just received a shipment of his food from Chewy.com. I messaged them from the website to see if I could return the food I had just received. I had the pleasure of messaging with Tanyla, she told me she would give us a full refund and to donate the remaining food to a local shelter. The following day I received a bouquet of flowers and opened the card to see it was from Tanyla and the Chewy family. What a great sentiment and customer service! I recommend Chewy.com to all pet parents.”

Chewy.com 5 star review on 22nd July 2023

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Posted 1 year ago

“Chewy was awesome for us! I could adjust shipments as needed and when I had to stop shipments due to putting our cat down, Susan was so kind and consoling. Chewy sent me flowers of condolence. What an amazing company!”

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Posted 1 year ago

“They have real customer service! I call and a person answer the phone and they can answer question. I get my food and other pet supplies quick and easy every order.”

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Posted 1 year ago

“Hello Chewy I call yesterday to cancel my auto ship and I spoke to a very nice and helpful gentleman and told him my dog Jack has passed away I wish I got his name to Personally thank him . Today I received a Beautiful flower bouquet for the lost of Jack this has really touched my heart so much. Jack was with me for many years and I will always have that ache in my hart when I think of him not being here with we loved each other so much he was definitely my fur baby Son and companion. 🥲and will always miss him .Thank you again Chewy for having caring people with you..”

Chewy.com 5 star review on 13th July 2023

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Posted 1 year ago

“I bought a large bag of Purina pro plan diet dry dog food. My dog hated it and wouldn't eat it. Chewy refunded me for the food which helped me afford another food. It also allowed us to donate the food to a local animal shelter.”

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Posted 1 year ago

“This company goes above and beyond to show how much they care for their customers. I recently lost my beloved Max an they sent me a dozen of roses to show there condolences on behalf of the chewy team an my customers service rep Hana who was so caring an understanding with our loss. This is such a wonderful company to deal with.”

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Posted 1 year ago

“Chewy has the BEST customer service! Ashley was fantastic to work with and I have been very pleased with her help. I highly recommend Chewy!!”

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Posted 2 years ago

“I cannot stress how impressed I am with Chewy as a company. The night after we had to let Jacob go, we got notice that a box of his stuff was about to ship which wasn't a fun email to get at that time. At 3 am we were able to call and speak to an apologetic rep about having it cancelled, and to have all notifications stopped to avoid further pain. That was incredibly awesome, but it was a few days later that really blew me away. We had to pick up Jacob's ashes yesterday, and when we got home there was a bouquet of flowers on our front doorstep. It was from Chewy, with a condolence note on the passing of our little guy. I know it's probably just a standard thing for them to do as a company, but it's one of the most generous things I've ever seen a company do for someone who's told them of a loss. You expect a condolence email or maybe a card, but a vase of flowers was incredibly surprising, and very welcomed. It's stuff like that that really brings some comfort to a family that needs it, and I will forever recommend them to anyone who has pets. I'm truly grateful for their help and going above and beyond with their customers. Thank you from our family.”

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Posted 2 years ago

“Pet owners w/ animals needing thyro tabs: don't get them from your vet. They can't even compete w/ Chewy and they will do everything possible not to have you fill through them. I've experienced this with many vets. Why? Because Chew only charges .06/pill. The two vets that I've had wanted between .27 and .46/pill. That's ridiculous and the reason they drive their convertible BMW's in the parking lots. Thank you Chewy for making owning a pet, affordable. I love that you watch out for the furry baby parents!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 648 reviews