Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I want the world to know that Chewy.com is the best company on earth! More than once, customer service has saved me from making mistakes by handling changes instantly over the phone. So, today I told Victoria that my husband had moved out and now had the cat, so I needed to switch Lily's food auto-ship to him. He doesn't have his own account and her food is by prescription, so I didn't know how to set that all up. She got everything straightened out and said I would be getting a big fuzzy discount. I paused, then asked if that was just because she was a nice person. She said that was the least she could do with all I was dealing with (!). She could relate to me since she had to run out of Boston and move to Texas to get away from her ex. At the end of our conversation, I told her that I hoped her life had improved since her move and she said "Oh, yes. I have been here for two years now and met a wonderful man." Isn't that amazing? and kind and caring? Chewy finds these wonderful people that make contacting them a pleasure.”

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Posted 1 year ago

“I spoke with a rep from Chewy on Nov 7 placing an order for my grandkitties Christmas. During our conversation I mentioned we lost our beloved dog Teddy back in 2021 from a sudden illness. Well. On Nov 8 I received a beautiful bouquet of flowers from Chewy just to say they were thinking of us and the loss of our Teddy. WOW how special is that. Thank you so much. 💓”

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Posted 1 year ago

“i had to cancel the autoship because of my dog's passing.The 2 ladies I talked to were very compassionate and very much appreciated.”

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Posted 1 year ago

“I've been a loyal Chewy customer for years and just realized I never wrote a review. The very first time I got an order from them I was concerned because the kitty litter came opened (you could tell it was an issue with the litter company's packaging, but either way it arrived broken open and made a mess in the Chewy box). I was set for a fight to get a refund or replacement but it was no big deal. Over the years there have been occasional issues where something arrives damaged (between our pets, our fosters and what I buy to donate I sometimes have had huge orders) and it's always been so easy to fix. They always recommend taking anything worth saving to a shelter instead of returning, which has reportedly helped a lot of shelters nation-wide. I know they do a lot of great PR with folks too (the portraits, the flowers after a pet dies, etc) which I think is really sweet too. What really sealed it for me that they are great is that I got an email recently about Chewy giftcards I'd earned through sales but had forgotten about...for several years! They emailed me to let me know I had a giftcard balance of $80 from 3 different orders. I have autoships with them and they didn't HAVE to do that, I'd still be ordering supplies and prescriptions from them every month. But they just saved me $80 that I'd legitimately forgotten about, and I think that's great. Our family loves Chewy!”

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Posted 1 year ago

“I’ve been a customer for years and have always used auto ship. For the first time something was missing from my order. I contacted Chewy. Within minutes I had an email telling me that the missing items would ship immediately. Chewy has the fastest customer service anywhere.”

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Posted 1 year ago

“Chewy not only offers the best prices, processes and ships quickly, but they back up their products. We recently received a shipment of insulin that had been reasonably well packed but had been on the delivery truck too long. (We're in Arizona). Temperature of the insulin exceeded the safety margins for that product. One phone call to the Chewy Pharmacy...and a replacement has been sent...with no charge...not even for shipping. Thank You Chewy.”

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Posted 1 year ago

“Chewy’s reputation as a business model precedes itself. If a wrong item is ordered, Typically they request that you donate the item to a shelter or rescue- and refund your money. My kitty passed this weekend, and I did a customer chat to ask how I could return an auto shipment of prescription food since it was no longer needed. They refunded the charge- canceled the order - and sent us a dozen yellow roses in Jackson’s memory . How kind is that ?”

Chewy.com 5 star review on 11th October 2023

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Posted 1 year ago

“I Thank you Chewy for always great fast service. Love dealing with them. The staff is always knowledgeable & sweet. Their prices are very good. 😊”

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Posted 1 year ago

“I LOVE chewy.com and they make my life so much easier! The only complaint I have is that I didn't start using them sooner. I have no clue why anyone wouldn't shop for their pets here. The prices are better than I find at local retailers, the selections are better and they are shipped to your door both quickly and free! This is a win/win situation for both myself and my vast array of pets. Thanks Chewy!”

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Posted 1 year ago

“I lost my dog and had to cancel autoship meds, Nicole gave her condolences, canceled, removed dog, but the most outstanding compassionate act was they sent me flowers.”

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Posted 1 year ago

“Truly, a wonderful company! We have used them for years with absolutely no problems. They are fast, efficient, and professional. But the thing that is so incredible about them was with the passing of our dog about a week ago. They have gone above and beyond. We have been truly shocked by their kindness with the loss of our Pat. I don’t know any other company that would send flowers and memorialize our pet. We are a customer for life.”

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Posted 1 year ago

“Always have my stuff in 3 days or less and customer service is wonderful!! I must say this is the best place to get your pets food and any other items for them. They have the best prices out there and if you ever have any issues they are always willing to help! I accidentally mail my things to the wrong address and they were able to re-route the whole order and get it to me in 3 days!”

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Posted 1 year ago

“We recieved great customer service with chewy ,Monica always so helpful.when our dog passed 2 weeks ago chewy not only refunded out food we had just recieved but also sent flowers..Thank you Monica and chewy..”

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Posted 1 year ago

“What an awesome company! I had been on auto-delivery for probiotics for my pet, Daisy. After a long, happy life, Daisy passed and I forgot about the auto-ship until I received a notice that the next shipment was being processed. I contacted Chewy via email to let them know that I no longer needed the product and they were not only able to cancel the future auto-ship but also immediately cancelled the pending one! On top of that, I opened my door the very next day to a flower delivery sent by Chewy with their sympathies. If they didn't have my heart before, they do now!”

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Posted 1 year ago

“Customer service is awesome. I had a problem with an order,and they quickly resolved it.I will be buying from Chewy again.”

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Posted 1 year ago

“I owe a lot of gratitude to Stephanie at Chewy. She was so kind and helpful after the loss of my beloved cat Lucky. Chewy is an outstanding company. My reoccurring orders were always correct and on time. I will get another cat at some point and I will return to Chewy for there products, professionalism, customer service and kindness during a very difficult time. Thank you so much Chewy and Stephanie.”

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Posted 1 year ago

“I would like to thank Chewy for their superb customer service. Our sweet Mia passed on July 27, 2023. I called to see what their policy was for returning unused items. I talked to the sweetest person (through my tears). She was so kind and gave me a full refund for medication we had bought in June. I thought that was so kind and gracious. The next day I received a bouquet of flowers expressing their sympathy. I was shocked and astounded. I have never had a company treat me so well and go "above and beyond" the call of duty and I am 71 years old. You will never know how your acts of kindness impacted my heart. I will never forget this and I will refer this company to anyone. I have already told so many people about you. Love and prayers to you and your company. Your the best!!!”

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Posted 1 year ago

“I lost my 12 year old Maltese, Ezmee July 11, 2023. I had an order for food that came in and couldn't use it now. I called Chewy and told them about Ezmee and asked if I should send the food back. The young gal I was talking to immediately told me she was so sorry for my loss, which touched my heart. She then told me they were refunding my money and that I could donate or keep the food! A few days later a UPS truck drove to my home and gave me a box and inside of the box was a dozen long stem Pink Roses with a beautiful note of sentiment for my little Ezmee from the Chewy team! I was overwhelmed with emotion at the kindness of this company. This company is wonderful and their staff easy to talk with and they have always helped make the ordering process a smooth transaction. Thank you so much for all you did for me through the years and to the end. Lovingly, Linda Kaufmann”

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Posted 1 year ago

“Last week our pup Asher lost his battle with kidney failure. We had just received a shipment of his food from Chewy.com. I messaged them from the website to see if I could return the food I had just received. I had the pleasure of messaging with Tanyla, she told me she would give us a full refund and to donate the remaining food to a local shelter. The following day I received a bouquet of flowers and opened the card to see it was from Tanyla and the Chewy family. What a great sentiment and customer service! I recommend Chewy.com to all pet parents.”

Chewy.com 5 star review on 22nd July 2023

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Posted 1 year ago

“Chewy was awesome for us! I could adjust shipments as needed and when I had to stop shipments due to putting our cat down, Susan was so kind and consoling. Chewy sent me flowers of condolence. What an amazing company!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 661 reviews