Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 664 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 664 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost my 12 year old Maltese, Ezmee July 11, 2023. I had an order for food that came in and couldn't use it now. I called Chewy and told them about Ezmee and asked if I should send the food back. The young gal I was talking to immediately told me she was so sorry for my loss, which touched my heart. She then told me they were refunding my money and that I could donate or keep the food! A few days later a UPS truck drove to my home and gave me a box and inside of the box was a dozen long stem Pink Roses with a beautiful note of sentiment for my little Ezmee from the Chewy team! I was overwhelmed with emotion at the kindness of this company. This company is wonderful and their staff easy to talk with and they have always helped make the ordering process a smooth transaction. Thank you so much for all you did for me through the years and to the end. Lovingly, Linda Kaufmann”

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Posted 2 years ago

“Last week our pup Asher lost his battle with kidney failure. We had just received a shipment of his food from Chewy.com. I messaged them from the website to see if I could return the food I had just received. I had the pleasure of messaging with Tanyla, she told me she would give us a full refund and to donate the remaining food to a local shelter. The following day I received a bouquet of flowers and opened the card to see it was from Tanyla and the Chewy family. What a great sentiment and customer service! I recommend Chewy.com to all pet parents.”

Chewy.com 5 star review on 22nd July 2023

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Posted 2 years ago

“Chewy was awesome for us! I could adjust shipments as needed and when I had to stop shipments due to putting our cat down, Susan was so kind and consoling. Chewy sent me flowers of condolence. What an amazing company!”

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Posted 2 years ago

“They have real customer service! I call and a person answer the phone and they can answer question. I get my food and other pet supplies quick and easy every order.”

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Posted 2 years ago

“Hello Chewy I call yesterday to cancel my auto ship and I spoke to a very nice and helpful gentleman and told him my dog Jack has passed away I wish I got his name to Personally thank him . Today I received a Beautiful flower bouquet for the lost of Jack this has really touched my heart so much. Jack was with me for many years and I will always have that ache in my hart when I think of him not being here with we loved each other so much he was definitely my fur baby Son and companion. 🥲and will always miss him .Thank you again Chewy for having caring people with you..”

Chewy.com 5 star review on 13th July 2023

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Posted 2 years ago

“I bought a large bag of Purina pro plan diet dry dog food. My dog hated it and wouldn't eat it. Chewy refunded me for the food which helped me afford another food. It also allowed us to donate the food to a local animal shelter.”

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Posted 2 years ago

“This company goes above and beyond to show how much they care for their customers. I recently lost my beloved Max an they sent me a dozen of roses to show there condolences on behalf of the chewy team an my customers service rep Hana who was so caring an understanding with our loss. This is such a wonderful company to deal with.”

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Posted 2 years ago

“Chewy has the BEST customer service! Ashley was fantastic to work with and I have been very pleased with her help. I highly recommend Chewy!!”

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Posted 2 years ago

“I cannot stress how impressed I am with Chewy as a company. The night after we had to let Jacob go, we got notice that a box of his stuff was about to ship which wasn't a fun email to get at that time. At 3 am we were able to call and speak to an apologetic rep about having it cancelled, and to have all notifications stopped to avoid further pain. That was incredibly awesome, but it was a few days later that really blew me away. We had to pick up Jacob's ashes yesterday, and when we got home there was a bouquet of flowers on our front doorstep. It was from Chewy, with a condolence note on the passing of our little guy. I know it's probably just a standard thing for them to do as a company, but it's one of the most generous things I've ever seen a company do for someone who's told them of a loss. You expect a condolence email or maybe a card, but a vase of flowers was incredibly surprising, and very welcomed. It's stuff like that that really brings some comfort to a family that needs it, and I will forever recommend them to anyone who has pets. I'm truly grateful for their help and going above and beyond with their customers. Thank you from our family.”

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Posted 2 years ago

“Pet owners w/ animals needing thyro tabs: don't get them from your vet. They can't even compete w/ Chewy and they will do everything possible not to have you fill through them. I've experienced this with many vets. Why? Because Chew only charges .06/pill. The two vets that I've had wanted between .27 and .46/pill. That's ridiculous and the reason they drive their convertible BMW's in the parking lots. Thank you Chewy for making owning a pet, affordable. I love that you watch out for the furry baby parents!”

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Posted 2 years ago

“Recently I had to cancel an autoship for my cat that had passed away. Within a week, I had a beautiful bouquet of flowers delivered to my home with a heart touching message. I was so touched that Chewy.com took the time to send these flowers to me expressing their sadness in the loss of my beloved pet. I was amazed that any company would take the time to do such a kind thing; and though I thought customer service was a thing of the past, Chewy.com proved me wrong, with the best and kindest customer service ever. I am so impressed, Chewy.com customer service is EXCELLENT, AND SUPERIOR to anyone I have done business with. I cannot express how much this meant to our family.”

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Posted 2 years ago

“I had ordered a case of prescription cat food for my cat, Jebadiah, because he was very sick. I did the auto delivery for another case. Sadly, after Vet, urgent care, hospital & $5,000.00 spent, my wonderful furry companion died of cancer. I had canceled my order for the auto-ship but the case was shipped anyway. When I called chewy, a lovely young lady answered (I think her name was Denne) & told me to donate the case to a shelter. She then was so sweet to give me condolences for my loss. To my surprise, a few days later I received flowers & a condolence card from her & chewy. I was amazed and very touched. Thank you Denne & chewy. So appreciated the human touch.”

Chewy.com 5 star review on 19th April 2023

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Posted 2 years ago

“I recently had a bad experience not with Chewy but with the shipper. Before calling FedEx I called Chewy to report the problem. As always my call was answered by a human being, this time Adonis. He was polite, helpful and compassionate. His service was so excellent that I asked to speak to his supervisor, Claire. She made me feel valued and validated, all with an upbeat professional but friendly style. I’ve been a Chewy customer for almost six years and they have more than earned my loyalty. Thank you Chewy.”

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Posted 2 years ago

“Through the years, I have always received the best customer care from chewy but no words can express my gratitude to this company then today upon notifying them that my dog passed away and I needed to stop my auto ship medication, I received the most beautiful sympathy bouquet of flowers with a hand written note. This is above and beyond anything you’d find anywhere else.”

Chewy.com 5 star review on 8th March 2023

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Posted 2 years ago

“My baby recently passed and I contacted Chewy to see if I could be refunded for unused, unopened bottles of medicine. The customer service rep (Laura) was very helpful in getting me a full refund in no time. Two days later there was a knock at my door and there on my doorstep was a beautiful flower arrangement with a very touching card from Chewy expressing there condolences for the passing of my baby. Where else do you see such personal touches from a company as large as Chewy? Thank you Chewy! I will always recommend you to others for all there pet needs. And thank you for your condolences!”

Chewy.com 5 star review on 1st March 2023

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Posted 2 years ago

“OMG!!! Chewy went waayyy above and beyond our expectations!!!! We are customers for life!! We had automatic orders for our cat food and then our kitty passed away. Veron at Chewy not only refunded our cost for the food but also let us donate the food to an animal shelter. Then, on top of that, Chewy delivered a bouquet of sympathy flowers for our kitty who passed! I was in tears. That meant so much to us and touched our hearts. Thank you Chewy from the bottom of our hearts!!!”

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Posted 2 years ago

“I love you chewy. I will never get my dog food anywhere else. You have been so patient and helpful with my spoiled shih tzu. Best Company out there!”

Chewy.com 5 star review on 19th February 2023

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Posted 2 years ago

“This is a great company. This great company is part of my family. I am very happy with your "Chewy" services, which any good company can provide; however, your company has proven part of the family time and time again. Through the years, Chewy sends cards on my fur babies birthdays, and you recently acknowledged the death of one of them. Going the extra mile keeps you guys above the best companies. It's a pleasure to do business with your company. Thank you all.”

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Posted 2 years ago

“Recently, my wife and I received an email from UPS that said we’d be getting a delivery from Teleflora in Bogota, Columbia, South America on Thursday. I immediately went into semi-panic mode. I didn’t order anything; Ruth didn’t order anything. And it’s coming from South America? I checked our online bank accounts, wondering if someone had breached one of our credit card accounts, but nothing looked amiss. So then I called the Teleflora toll free number. The very kind woman I spoke with said that yes indeed we had a floral delivery coming, but she didn’t want to divulge any additional information. On Wednesday a bouquet of one dozen beautiful roses arrived from the folks at Chewy.com, in sympathy for the recent loss of our 18 year old cat, Jade, my brother's cat, who we adopted when my brother passed on four years ago. We were stunned and tearful…again! Not only did Chewy refund us for the three cases of cat food we had just ordered before Jade passed and ask us to donate the food (which we did…to Kitsap Humane Society and the Central Kitsap Food Bank), but now they sent us roses. WOW! These are the same folks who in 2017, when I sent them a photo (with a cat food order) of me as Santa Paws with a Kune Kune pig for the Humane Society of Mason County, unexpectedly sent me a small acrylic oil painting of a pig in a Santa hat, signed by team member Sabrina Rubio. I can’t possibly say enough about the heartfelt customer service that Chewy and their employees provide. I’ve heard similar experiences from other customers. I would be honored to be their spokesperson if ever given the opportunity. They're the best!”

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Posted 2 years ago

“Awesome customer service! My dog developed a food allergy and Chewy immediately removed my continuing autoship order and told me to donate the newest shipment to a shelter in need of dogfood. Even Chewy is a large company and may not consider returning the food as a cost effective measure, if my assumption is true. I think this to be a tremendous resource for the Fur Babies in need. Kudo's to Chewy's company policy for helping in a needed area that often is overlooked.”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 664 reviews