Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 648 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 648 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recently I had to cancel an autoship for my cat that had passed away. Within a week, I had a beautiful bouquet of flowers delivered to my home with a heart touching message. I was so touched that Chewy.com took the time to send these flowers to me expressing their sadness in the loss of my beloved pet. I was amazed that any company would take the time to do such a kind thing; and though I thought customer service was a thing of the past, Chewy.com proved me wrong, with the best and kindest customer service ever. I am so impressed, Chewy.com customer service is EXCELLENT, AND SUPERIOR to anyone I have done business with. I cannot express how much this meant to our family.”

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Posted 2 years ago

“I had ordered a case of prescription cat food for my cat, Jebadiah, because he was very sick. I did the auto delivery for another case. Sadly, after Vet, urgent care, hospital & $5,000.00 spent, my wonderful furry companion died of cancer. I had canceled my order for the auto-ship but the case was shipped anyway. When I called chewy, a lovely young lady answered (I think her name was Denne) & told me to donate the case to a shelter. She then was so sweet to give me condolences for my loss. To my surprise, a few days later I received flowers & a condolence card from her & chewy. I was amazed and very touched. Thank you Denne & chewy. So appreciated the human touch.”

Chewy.com 5 star review on 19th April 2023

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Posted 2 years ago

“I recently had a bad experience not with Chewy but with the shipper. Before calling FedEx I called Chewy to report the problem. As always my call was answered by a human being, this time Adonis. He was polite, helpful and compassionate. His service was so excellent that I asked to speak to his supervisor, Claire. She made me feel valued and validated, all with an upbeat professional but friendly style. I’ve been a Chewy customer for almost six years and they have more than earned my loyalty. Thank you Chewy.”

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Posted 2 years ago

“Through the years, I have always received the best customer care from chewy but no words can express my gratitude to this company then today upon notifying them that my dog passed away and I needed to stop my auto ship medication, I received the most beautiful sympathy bouquet of flowers with a hand written note. This is above and beyond anything you’d find anywhere else.”

Chewy.com 5 star review on 8th March 2023

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Posted 2 years ago

“My baby recently passed and I contacted Chewy to see if I could be refunded for unused, unopened bottles of medicine. The customer service rep (Laura) was very helpful in getting me a full refund in no time. Two days later there was a knock at my door and there on my doorstep was a beautiful flower arrangement with a very touching card from Chewy expressing there condolences for the passing of my baby. Where else do you see such personal touches from a company as large as Chewy? Thank you Chewy! I will always recommend you to others for all there pet needs. And thank you for your condolences!”

Chewy.com 5 star review on 1st March 2023

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Posted 2 years ago

“OMG!!! Chewy went waayyy above and beyond our expectations!!!! We are customers for life!! We had automatic orders for our cat food and then our kitty passed away. Veron at Chewy not only refunded our cost for the food but also let us donate the food to an animal shelter. Then, on top of that, Chewy delivered a bouquet of sympathy flowers for our kitty who passed! I was in tears. That meant so much to us and touched our hearts. Thank you Chewy from the bottom of our hearts!!!”

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Posted 2 years ago

“I love you chewy. I will never get my dog food anywhere else. You have been so patient and helpful with my spoiled shih tzu. Best Company out there!”

Chewy.com 5 star review on 19th February 2023

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Posted 2 years ago

“This is a great company. This great company is part of my family. I am very happy with your "Chewy" services, which any good company can provide; however, your company has proven part of the family time and time again. Through the years, Chewy sends cards on my fur babies birthdays, and you recently acknowledged the death of one of them. Going the extra mile keeps you guys above the best companies. It's a pleasure to do business with your company. Thank you all.”

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Posted 2 years ago

“Recently, my wife and I received an email from UPS that said we’d be getting a delivery from Teleflora in Bogota, Columbia, South America on Thursday. I immediately went into semi-panic mode. I didn’t order anything; Ruth didn’t order anything. And it’s coming from South America? I checked our online bank accounts, wondering if someone had breached one of our credit card accounts, but nothing looked amiss. So then I called the Teleflora toll free number. The very kind woman I spoke with said that yes indeed we had a floral delivery coming, but she didn’t want to divulge any additional information. On Wednesday a bouquet of one dozen beautiful roses arrived from the folks at Chewy.com, in sympathy for the recent loss of our 18 year old cat, Jade, my brother's cat, who we adopted when my brother passed on four years ago. We were stunned and tearful…again! Not only did Chewy refund us for the three cases of cat food we had just ordered before Jade passed and ask us to donate the food (which we did…to Kitsap Humane Society and the Central Kitsap Food Bank), but now they sent us roses. WOW! These are the same folks who in 2017, when I sent them a photo (with a cat food order) of me as Santa Paws with a Kune Kune pig for the Humane Society of Mason County, unexpectedly sent me a small acrylic oil painting of a pig in a Santa hat, signed by team member Sabrina Rubio. I can’t possibly say enough about the heartfelt customer service that Chewy and their employees provide. I’ve heard similar experiences from other customers. I would be honored to be their spokesperson if ever given the opportunity. They're the best!”

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Posted 2 years ago

“Awesome customer service! My dog developed a food allergy and Chewy immediately removed my continuing autoship order and told me to donate the newest shipment to a shelter in need of dogfood. Even Chewy is a large company and may not consider returning the food as a cost effective measure, if my assumption is true. I think this to be a tremendous resource for the Fur Babies in need. Kudo's to Chewy's company policy for helping in a needed area that often is overlooked.”

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Posted 2 years ago

“Let me start with this. On Saturday, my min pin passed away. He was 17 and spent much of his life on the back of my Harley, wearing a leather jacket with inappropriate patches and goggles. I had the privilege of his love for many years. Chewy has been supplying us with his meds for the last couple years, at a reasonable price, with fast delivery. I checked to see if I could return the last order since he had passed away. They couldn't take the meds back, but they refunded my money for the last order. Today, I got home to find a flower delivery with a nice card attached. That was above and beyond. Thanks Chewy.”

Chewy.com 5 star review on 31st January 2023

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Posted 2 years ago

“I have been a customer of Chewy for several years, purchasing different products, cat trees, toys etc and have loved their customer service. Chewy has always been great with anything concerning the needs for my cat(s) My 3 year old cat I adopted from the SPCA almost a year ago, was diagnosed with tiny stones in her bladder,(genetic for some cats) she is now on prescription Royal Canin Urinary SO Dry and Wet food for the rest of her life. And she Loves it. It was difficult finding it in stores, so I started ordering it from Chewy, which makes it so much easier and it gets delivered to me very quickly. Thanks Chewy, My Sophie girl is now happy and healthy.”

Chewy.com 5 star review on 23rd January 2023

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Posted 2 years ago

“I have been a customer for many years and Chewy has always been great. I have lost several rescue pets over the years and they always send flowers and include a personal note of sympathy. I always cry but it's just so thoughtful. I received this gift the other day for no reason except it was National Bird Day. It is a BEAUTIFUL painting of my Cockatoo named Mango, who will be 32 this year. What a wonderful surprise. I love it ! Thank you so much.”

Chewy.com 5 star review on 21st January 2023

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Posted 2 years ago

“I had to Cancel my standing order after my dog passed away, and not only did they refund me for the bag I got days after losing Frankie, but they even sent me flowers with a personalized condolence note! We are not ready for another fur baby yet, but when we are we will definitely be using Chewy again!”

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Posted 2 years ago

“We all know how great Chewy is. Today they surpassed even themselves. I had a serious problem with a Chewy delivery by FedEx, and spent all day on phone, text, and computer with no realistic assistance by FedEx. On my final call to Chewy, a supervisor gave me a refund for my order of dog food, as I was down to only one day of food for my girl. The problem was not one that was caused by Chewy and it was above and beyond, IMO, to take that step. After hanging up I went to the door to ask my neighbor for help carrying the package. It was already sitting there! I don't know if my neighbor saw it downstairs and carried it up or whether FedEx actually came through. I called Chewy back immediately and offered to forego their kind offer of a refund, but was told it was already entered and they were happy to leave it as it was. This is what is taught in business school as excellence and as goodwill. Thank you, Chewy!”

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Posted 2 years ago

“I work at a Community Health service program the assists the homeless. Many homeless have dogs, often their only friend. They take care of their dogs first in many cases to their own detriment. Chewy, when contacted donated both dog food and dog leashes over the last 2 days. They were the only company so far to step up. A+ to Chewy!!”

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Posted 2 years ago

“Always happy with Chewy's service. Thank you Chewy for the flowers you sent after our dear dog Riggs passed! Very nice gesture!”

Chewy.com 5 star review on 25th December 2022

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Posted 2 years ago

“I recently lost my handsome boy Winston. He hardly ate from the bag I had and I forgot to cancel the autoship for his dog food. When I got another order I called to ask if I could return it they graciously refunded me for the last two bags. Wow that’s love!”

Chewy.com 5 star review on 20th December 2022

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Posted 2 years ago

“I need to let everyone know how wonderful Chewy and staff are to you as a customer. While speaking to them on phone about my cat they asked about Sunshine my cockatiel. They keep your pets names on file. How sweet it was that they asked however I had to tell them the sad news that she went to bird heaven 10/10/2022. The next day I received a lovely floral bouquet expressing their sadness. i can not say more wonderful things about such a large company that can take time to do such a sweet thing. My heart felt to everyone at Chewy. Carol Sanchez”

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Posted 2 years ago

“After getting my Chewy.com package and discovering I had ordered the wrong item, I called the company. Amazingly a live customer service rep answered after only two rings! No annoying menu! The rep was wonderful and very helpful in arranging for a credit for the wrong item and reordering the correct one. The real surprise was when I inquired as to a return shipping label, the rep suggested that I donate the items (doggy pop bags) to my local animal shelter! So impressive and what a great charitable policy. I am a returning customer and will surely continue to be. I am always happy with Chewy's products, speedy shipping and customer service. Five Stars!!!”

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Posted 2 years ago

Chewy.com is rated 3.7 based on 648 reviews