I cannot stress how impressed I am with Chewy as a company. The night after we had to let Jacob go, we got notice that a box of his stuff was about to ship which wasn't a fun email to get at that time. At 3 am we were able to call and speak to an apologetic rep about having it cancelled, and to have all notifications stopped to avoid further pain. That was incredibly awesome, but it was a few days later that really blew me away. We had to pick up Jacob's ashes yesterday, and when we got home there was a bouquet of flowers on our front doorstep. It was from Chewy, with a condolence note on the passing of our little guy. I know it's probably just a standard thing for them to do as a company, but it's one of the most generous things I've ever seen a company do for someone who's told them of a loss. You expect a condolence email or maybe a card, but a vase of flowers was incredibly surprising, and very welcomed. It's stuff like that that really brings some comfort to a family that needs it, and I will forever recommend them to anyone who has pets. I'm truly grateful for their help and going above and beyond with their customers. Thank you from our family.