Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“WOW. Excellent customer service. I accidentally had a large order sent to my old address and they resent a new order no charge. Thank you!”

Helpful Report

Posted 2 years ago

“What an amazing company! I've been a customer for years and they're truly the best! I received a beautiful flower arrangement sent to my home following the passing of my cat. To say I was blown away by their generosity is an understatement! They go above and beyond and I can't say enough great things about this company! I'll be a customer for life!”

Chewy.com 5 star review on 6th October 2022

Helpful Report

Posted 2 years ago

“Chewy is simply the best! I love everything about this company! Especially their customer service! Thanks Chewy for being the best!”

Helpful Report

Posted 2 years ago

“Amazing company. After just 1 order my dog had to be put to sleep and 2 days later I receive a flower bouquet from them. Who does this anymore? Next dog I am ordering EVERYTHING from them. Wow. Exceeded expectations.”

Helpful Report

Posted 2 years ago

“I recently contacted Chewy for a possible defective product. I messaged them on their website, and received an immediate reply to expect an email within a few hours. I received an email not even 2 hours later stating that the product was not on par with their standards, and that they would send a replacement product. I received the replacement product the next day. I have been a customer for many years and this was the first time I contacted them. I AM A CUSTOMER FOR LIFE! I was extremely impressed with their customer service, their prompt response, a lovely email and a quick replacement. This company treats their customers with respect and the upmost care. Thank you team Chewy!”

Helpful Report

Posted 2 years ago

“We've used Chewy's to purchase food and litter for our cats for several years, and their prices are reasonable, ordering is easy, and delivery is fast. What prompted us to write a review is their consideration and response to our notification to them that our last cat passed away this week. They emailed us a very nice sympathy message, told us to donate the food already shipped and refunded our payment. Then yesterday we received a flower arrangement expressing condolences. Definitely a corporation that cares about its customers and pets.”

Helpful Report

Posted 2 years ago

“I know Chewy is owned by a super large corporation but they treat you like it is a small organization or a mom and pop store. I started using Chewy during the pandemic when we were in lock down and haven't stopped. When you call customer service, you actually talk to a live person on the first call. There is always someone on the opposite end who is there to listen and help. When my pet died, they sent me flowers with a personal note which is more than what my veterinarian did. Empathy and customer service go a long way. Keep it up Chewy!”

Helpful Report

Posted 2 years ago

“I use to order my dog’s dog food from Chewy.com. They have an automatic shipping option. I never had to go to pet supply stores or worry about getting low on food. The dog food just showed up. They also had exactly the right size tennis squeaky ball for my dog. When my dog passed away recently the company sent me a bouquet of flowers. Will refer everyone! Love Chewy.com!”

Helpful Report

Posted 2 years ago

“I have been doing business with Chewy for a long time and in my opinion, Chewy has the most exceptional customer service of any company I do business with, hands down ! Time after time they have exceeded my expectations and I can’t say enough about how positive every experience I have had with over the years has been. I wish other large companies would provide service half as well! My hats off to a wonderful company!!”

Helpful Report

Posted 2 years ago

“My daughter and I both used Chewy. My daughter died earlier this year and I called Chewy to close her account. The representative was very kind and understanding. Which was a blessing as I have had a horrible time closing down her accounts. The next day I received a shipment from FTD. It was a beautiful flower arrangement from Chewy with their condolences on my daughter's passing. I have been a Chewy customer for many years and will keep using them for as long as I have pets! Great company!”

Helpful Report

Posted 2 years ago

“Can't say enough good things about chewy never a problem with orders, shipping or returns always very nice to me on the phone customer service such nice people I've been using chewy a long time never an issue ty chewy!!”

Helpful Report

Posted 2 years ago

“How could anyone give Chewy less than a 5 star review? We've been customers for 7+ years and LOVE this company. We've ordered dozens, if not hundreds, of items from them. They have real customer service- like, an actual person picks up when you call and deals with your ask right away, with clear communication. Or same over chat. If there is an issue with an order or you don't like a product, they will often just refund it entirely and ask you to donate the item rather than shipping it back. That's happened 3x to us. How amazing is that? I don't know how they stay in business being so generous to their customers but we are lifelong customers as a result. They almost always have the products we're looking for at prices as good or often better than the local stores. However, we also shop/ support our local pet stores as we like to support them, so try to balance both. Highly recommend Chewy to any pet owner. (I have zero affiliation with the company, just a happy customer)”

Helpful Report

Posted 2 years ago

“This is by far the best company selling anything in the United States. A REAL HUMAN ANSWERS THE PHONE, they ship so fast and keep you up to date every step of the way. It is unreal how friendly and efficient they are. Great selection, good sales.”

Helpful Report

Posted 2 years ago

“This is a generous and compassionate company. When our beloved pet passed, chewy refunded our last auto shipment of his supplement and told us to donate what we had left. And then I was stunned later that day when a lovely bouquet of flowers in a glass vase (and a sweet card signed by their employees) arrived at my door - from chewy! That surely encourages the healing after such a loss and I am very appreciative.”

Helpful Report

Posted 2 years ago

“Chewy's auto-ship service has always been excellent. When I had to change an order, it was easy to do online and by calling customer service. Everyone was pleasant to work with. When I lost my best buddy on Memorial Day, 2022 they were so kind to send me flowers. Very heart-warming company to do business with. That gesture was deeply appreciated and again brought tears to my eyes. Thanks”

Chewy.com 5 star review on 6th August 2022

Helpful Report

Posted 2 years ago

“Chewy is an amazing company! They recently learned one of our dogs had passed over the rainbow bridge and within the next couple days I received a beautiful flower arrangement. I always like talking to chewy customer service representatives because they are so nice and so knowledgeable!”

Helpful Report

Posted 2 years ago

“I recently loss my pup and I called chewy to return some unused items. Not only the refunded me they also sent us some flowers to extend their condolences. Thank you Simone from Chewy!”

Chewy.com 5 star review on 28th July 2022

Helpful Report

Posted 2 years ago

“I am a Chewy customer for life. This company has not only sent me flowers after putting Dozer down. But they also called me. I started using them at the beginning of the pandemic because Dozers food was becoming hard to find in stores. I continued to use them because it's an swesome company and the customer service is outstanding. So anyone who is wondering if you should start using Chewy, you won't regret it.”

Chewy.com 5 star review on 23rd July 2022

Helpful Report

Posted 2 years ago

“Great customer service is sadly lacking today and I'm inspired to write about it upon finding it! I've been a Chewy customer for several years and have been satisfied but not raving. Recently I've encountered a few issues with my vet not authorizing a prescription and FRAUD on my account. Not setting up for a good situation. But here is where it get's amazing....I called at 5:27 PM PST to their 800 number posted on their website and a live person, who speaks perfect English answered the phone. (I mentioned the time because many companies don't service those on the West Coast) She went through reasonable questions to verify my identify and quickly addressed each of my issues. Without my asking, she immediately offered to refund the order that was fraudulent on my account and went through the password reset scenario to protect against future cases. And then we discussed my new pending order than needed the vets authorization. It was so easy and wonderful and exactly how I wish I could interact with other major companies. Thank you, Daisy (that was the customer service person) and Chewy. You have a earned a long time customer with me!”

Helpful Report

Posted 3 years ago

“I contacted Chewy to cancel our autoship order. I explained to Tierra the Customer Service Rep that we were heartbroken because Joyce our 13.5 year old husky had to be put down. She expressed sympathy, saying she recently had the same experience. A few days later Chewy sent us flowers and a kind note.”

Chewy.com 5 star review on 9th July 2022

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 661 reviews