Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 649 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy is by far to buy anything for your pets. Customer service is great!!!!!!!!!!!!!! My last order i ordered 2 boxes of slide cat litter. I ordered it Sunday afternoon and had it Monday afternoon. You can’t ask for anymore than that. I could write for hours how good Chewy is, but take my advice, Chewy is by far the best website I have ever used by far. Also any order over $50 is free shipping!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Chewy has supplied our baby Bella with treats, food , and medications for many years. When we were unable to order her Royal Canin Hydrolyzed Protein canned food from 2 of our Vets and Red Bank Hospital, Chewy came through. Unfortunately, we had to say goodbye to our Bella last month. We had a full case of her food and a prescription on the way. I called Chewy to explain our situation, and they were very caring. They offered condolences and said they were going to credit our account. They couldn't take back the food and said to donate it to a shelter. We gave it to the ASPCA of Atlantic County. They said they would send a return label to send back the prescription, but they understood we were grieving, and said we didn't have to return it. We returned it. 2 days later, they sent fresh flowers in a vase with a sympathy card. There is no better company than Chewy!! We love you Chewy! Thank you!!”

Chewy.com 5 star review on 14th June 2022

Helpful Report

Posted 2 years ago

“Chewy has been a great resource for all pet supplies. They have great people working for them. Especial thanks to Angelique for her kind words and thoughts after we lost our sweet Daisy. Thank you for the lovely flowers!”

Chewy.com 5 star review on 1st June 2022

Helpful Report

Posted 3 years ago

“Chewy has a wide selection of items for our labradoodle and I know the order will arrive on time with quality products. I like the bouncing trucks on email advising me when our order will arrive. And if you're a dog owner, of course your order should come from a company called Chewy. Judy S”

Helpful Report

Posted 3 years ago

“This company is amazing! We have provided us with special foods, treats, and medications for our dog. The customer service is excellent, everyone is always friendly, upbeat and willing to help. Unfortunately, our sweet pup died unexpectedly. With one phone call (and a very sympathetic employee) our auto ship Food and treats were taken care of. The very next day I was floored to come home to a condolence flower arrangement. FROM CHEWY’s. From the bottom of our hearts. Thank you 😊 Highly recommend!! Top notch company!!”

Chewy.com 5 star review on 26th May 2022

Helpful Report

Posted 3 years ago

“Got an email that an auto ship order was placed that wasn't something I ordered. Called customer service, immediately got a person on the phone, they cancelled the order, identified how my account was hacked and refunded my money within five minutes! Combine that level of excellent customer service with the convenience and prices and I am a die hard customer!”

Helpful Report

Posted 3 years ago

“Just caught this on NextDoor app and had to give Chewy a shoutout. This company has also had me donate food my dog didn’t like to local shelter and replaced for free (some may have been given to homeless with dog by side). Phenomenal company, well prioritized.”

Chewy.com 5 star review on 21st May 2022

Helpful Report

Posted 3 years ago

“After losing a pet we tried to return the unopened chewy box we received. They instructed us to donate the products and promptly refunded the invoiced amount. Several days later this came in the mail.”

Chewy.com 5 star review on 19th May 2022

Helpful Report

Posted 3 years ago

“They are so fast!”

Chewy.com 5 star review on 18th May 2022

Helpful Report

Posted 3 years ago

“I am looking at some reviews regarding chewy. It's funny how when people don't get exactly what they want they want to complain. Considering the fact that covid has affected several businesses including shipping companies like FedEx and UPS. People need to quit complaining about the shipping time frames and think about the fact that companies are experiencing shortages with drivers. So of course the shipping time frames may take a little bit longer. A lot has changed over the past 2 and I have years. Chewy has outstanding service but the problem is is that they cater to their customers in the one time that they have an issue they want to post a review like the company is bad. I have an issue with that because as a chewy customer myself the service is always been outstanding. If you've been getting great service most of the time did you been buying from this company please don't complain if you have an issue all of a sudden. Things happen if you don't like it then go to Amazon! See how great the service is then LOL”

Helpful Report

Posted 3 years ago

“Sadly, our fur baby Cheetoh recently passed away. He brought so much happiness to our home. We miss him very much. When I reached out to Chewy in regard to returning some product, Janis R. was so nice and understanding. They refunded me for the product and told me to donate it to an animal shelter. A non-profit will benefit from your kindness. They took the time to seek out a florist near me, ordered flowers and sent a note. We never expected that. Thank you so much for your generosity. What an amazing company!!!!”

Helpful Report

Posted 3 years ago

“Have used chewy in the past for dog food products, bedding and recently, medication for my dog- both antibiotics and recently tresaderm which requires refrigeration. Well they shipped the tresaderm right after my vet OK'd order and did an amazing job of packing it to keep it cool- 4 ice packs and insulated. I was always happy with Chewy in the past but this last order impressed me so much that I had to write a review. There was a tiny hitch- an email was sent to me one day early notifying me of delivery on that day, and when I called customer service they let me know that the email was an error, it was scheduled for delivery the next day-which it did come that day. Important to know delivery day due to temperature issue. But I recall everytime I have called chewy, the person was friendly, helpful and my question/issue got resolved. So I will definitely continue using Chewy. Not to mention this last purchase of tresaderm was done since my vet was out of stock on this and back-ordered, so being able to get it from Chewy was much appreciated.”

Helpful Report

Posted 3 years ago

“Cheri and I had to put our beloved Jack down recently. It's the hardest day for a pet owner but the staff here was very compassionate. We couldn't imagine a more caring and loving staff than the nice folks at Chewy. Especially Frieda and Nica. They went above and beyond!”

Helpful Report

Posted 3 years ago

“Chewy. com provides me with Prana products for my dog's Cushing's disease. I like all their products but particularly Lignans and Melatonin.”

Helpful Report

Posted 3 years ago

“CHEWY is the best company i have ever order from. I was amazed how I got my order so fast within three days..the products are better price then if I was buying at the store..thank you chewy for great customer service. I placed my first order three days ago and now I just order another..”

Helpful Report

Posted 3 years ago

“Chewy is awesome and customer service is outstanding! Orders are easy to place and ship quick. There have been 2 times I had an issue: once with delivery and once with an item I needed to return. Both times I was helped immediately. I was refunded without even asking. They also told me keep the food or donate it where it could be put to good use. They are just amazing!”

Helpful Report

Posted 3 years ago

“Customer service rep HECTOR took care of my issue with my fur babies primal dog food ASAP. After explaining my situation he immediately had new food sent out with no hesitation! Thank you!!”

Helpful Report

Posted 3 years ago

“Wow just on time. My animals are so Happy 😊. Thank you CHEWY. TLA”

Helpful Report

Posted 3 years ago

“I just adopted a dog. I received my order the next day. Nothing was damaged and the entire order was processed. I did see that one of my items had a price difference that disappeared me but after contacting customer service they corrected it! I have no complaints !!! Chewy has great service! I 5 star them!!!!!”

Helpful Report

Posted 3 years ago

“I have been a customer for many years and love this company! I recently bought a new bag of food for my bulldog and noticed she is starting to develop some sensitivities to chicken. Ive read this is common in bulldogs. I contacted Chewy, and they were more than accommodating to her situation. No questions asked, amazing customer service! I will now transition her to a new food for senior dogs with sensitive stomachs, but will always purchase her food through Chewy!”

Chewy.com 5 star review on 21st April 2022

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 649 reviews