Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 649 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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3.7

Based on 649 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had to cancel my order of insulin for my elderly diabetic cat Phoebe because she was being put down that same day it was to be delivered. Not only did chewy cancel the order and refund with no questions, Denise M & Chelsey L went above and beyond. Denise not only issued the refund but also wrote me the most heartfelt condolence letter about the loss of Phoebe and what she imagined I had done for Phoebe throughout her 15 years and our experiences together. I don’t know if she realizes how touching and special that was, particularly coming from what is essentially an app. Something like that is absolutely unheard of from any other big company. I wrote to tell her thank you, and expressed my surprise in the type of response I got, and her colleague Chelsea responded with further condolences and reiterated that they’re there to help if I needed anything during the tough time. Then today I received a beautiful white orchid at my door with a letter from Denise from Chewy. I don’t know if this is a company policy or something that Denise just decided to do, but it speaks volumes as to the type of people and atmosphere fostered at chewy. Words can’t express how much that meant to me. You have a customer for life. Thank you.”

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Posted 3 years ago

“Customer service at Chewy is beyond excellent!! So a while back I ordered canned dog food from Chewy, and it came with half of the cans very bent and damaged. I was able to use it, but in the review I posted that I would've never bought cans like that in a store, even though I was able to use it. I received the order promptly, and pricing was compatible with local stores. I would've used Chewy again, even though my order was damaged in shipping. Within a day I had an email stating my order was on the way. I hadn't ordered anything else, so I was puzzled. Well, Chewy sent another full case of dog food just like the one I previously ordered, FREE! The letter apologized for the previous shipment being damaged, and said they hoped I was able to use some of it anyway. I was amazed. I didn't write that review expecting to get anything from it, that never crossed my mind. I'm blown away by this kind of customer service!!”

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Posted 3 years ago

“Most compassionate company that we’ve ever done business with, ever!!!! My wife and I just had to put our darling Daisy Mae to rest after 14 great years of love and friendship. She was our best friend and very loving. Anyway to get to the point, Chewy customer service after hearing about our loss not only credited the cost of our last order of her food but told us to donate her remaining food and sent us flowers the next day. Unbelievable compassion and customer service especially when you consider that there is no customer service in corporate America today. 5 stars, 100% Chewy. We’re heartbroken but needed to give a shout-out to Chewy! Steve & Leslie, Port Hueneme, CA”

Chewy.com 5 star review on 17th April 2022

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Posted 3 years ago

“Best customer service ever!!! They went above and beyond! I had reviewed an order of training pads asking other pet owners/customers for suggestions as I'm not very happy with these, although they seem to work better than others I've tried. I heard back from Chewy directly, not just offering suggestions but also a full refund of the pads I'd bought but wasn't happy with. They responded quickly, efficiently and with kindness and respect! They always included my dog, Lily in all correspondence. Shopping and returning products would be a lot more pleasant if all companies treated their customers as Chewy treats theirs.”

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Posted 3 years ago

“I have always had great service with Chewy. Recently, I had made a prescription order and it arrived the day my pet died. I emailed them and I was given a refund that day. I received several emails of sympathy. Then, an employee, Kaitlyn, sent me flowers. I have never encountered a company of such compassion. I highly recommend them.”

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Posted 3 years ago

“I have used Chewy for several years now. I find better prices, good sales & exceptional customer services! They have helped me through self-made mistakes on orders & quickly fixed any other problem. But today goes way beyond that as Cynthia from Chewy sent me flowers for the loss of our dog who had to be put down because of cancer!”

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Posted 3 years ago

“I am a first time customer of Chewy. They had the can Fancy Feast cat food that I absolutely could not find anywhere else and at a great price. I bought three cases so I got free shipping. I received the cat food in about four days from the date I ordered it. It was extremely well packed in a heavy duty box. I also received email notifications letting me know that my order was being processed and shipped right up to when it was delivered. This is a very thorough professional company. I am very impressed and I highly recommend them. I will continue to purchase my cats food from them. Excellent company - 5 stars ⭐️ ⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“I had purchased food and vitamins prior to my pet passing. When I reached out to them regarding returning the items, I was told I could donate them to a local pet shelter and they gladly refunded me the cost of my purchases. That was enough to make me a future Chewy customer; but today, I received flowers with a note from the rep expressing her condolences. Chewy's customer service has gone above and beyond!!!”

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Posted 3 years ago

“First time shopping with chewy had and issues with my puppies food but chewy was awesome them replaced the whole bag with no charge. And customer service is awesome. I will keep shopping at chewy with great customer service”

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Posted 3 years ago

“Our dog Abby passed away this weekend and I had to call Chewy this morning to cancel her prescription. I told them she had passed and when I came home from work today, there was a beautiful flower arrangement waiting for me! Soooo nice of them. I will tell all my clients to get their pet supplies through Chewy!”

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Posted 3 years ago

“I have been purchasing prescription dog food from Chewy for years...I stocked up this month to be sure to have enough for an 8 week road trip with my dog...unfortunately, we had to put her down just before we left. Chewy has fully refunded my purchase and asked me to donate the food to my local dog shelter. FANTASTIC!”

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Posted 3 years ago

“Top Notch Customer Service!! First, I love the convenience of Chewy's autoship option. My cats are picky eaters and I can't always find their favorite food at the store. Autoship has saved me so much time and frustration. I added Frontline Flea meds to my latest autoship order, but the product was damaged in shipping. I got on chat with a customer service agent, told them my issue and without any questions or further explanation from me, they processed a replacement for that product. This was definitely one of the best customer services experiences I've ever had.”

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Posted 3 years ago

“5 stars without a doubt! Amazing! Usually shop at a big brand store. When I went to order my cat food - limit 2 cans! Not having it. Kitty’s brute in the litter box also, I looked a mat for under the litter box - XL! Ordered on Sunday and on Monday thought to track my package, forgot about it. Open my door for a friend - boom! There it was! Love it so does Mr. Grayson! 🐾♥️🐾”

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Posted 3 years ago

“My dog was diagnosed with degenerative heart disease July 20 20. She’s been on VetMedin ever since. This company has done a great job and shipping her medication to me timely and keeping it in stock. this weekend I had to let my sweet baby go to the rainbow bridge and I’m heartbroken. I called chewy yesterday to cancel my order ship subscription for her medication & and the two people I spoke with yesterday were so kind and so genuinely sad for my loss. Today I received flower arrangement from chewy and a card that says, “We’re So sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. so sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. - Paula fromChewy””

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Posted 3 years ago

“After the loss of my beloved Vinny, I had asked Chewy to cancel a pending order and asked about returning an unopened bag of dog food. They credited me for the food and asked me to donate it to an animal shelter. I was impressed by that. A week later, I received flowers from them with a beautiful note expressing their sympathy. How thoughtful! Once again I was impressed and grateful that a company would do that. Thank you Chewy❤️”

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Posted 3 years ago

“Just had to put my 4 year old Bichon Frise Down and when I called Chewy to see if I could return my unopened food that I had purchased for her, I spoke with Ismael, who was very caring and understanding and was informed to simply donate whatever I had and that I would receive a full refund. To my surprise later that evening I received a delivery of flowers--thank you Ismael and Chewy--You were comforting in my time of sorrow. This is a great company to deal with. Linda, in loving memory of Cookie”

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Posted 3 years ago

“Chewy's customer service is second to none. We unfortunately lost my cat this week, and I had a lot of prescription food to return. The return process was so simple, the rep refunded my purchase and then told me to donate it all. To top it off they sent us sympathy flowers. For such a large company they really add nice personal touches.”

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Posted 3 years ago

“I can’t say enough about how great Chewy’s is. I rarely write reviews, but will make an exception for Chewy’s customer service. We recently had to put our dear, sweet kitty to sleep. I can’t tell you how compassionate, kind, and generous Chewy’s was. Please use Chewy’s because they are an honorable company to work with, and we want to encourage that.”

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Posted 3 years ago

“When our sweet Maggie passed from heart failure, my husband called Chewy to cancel Autoship for her special food. Chewy not only refunded us for unused food, we received a beautiful floral arrangement the next day. I cannot express how over the top my experience with Chewy is. They definitely went over the top. 5 stars is not enough. Thank you Chewy!!”

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Posted 3 years ago

“Chewy always provides the best customer service and I’m so grateful for the special cards on my pet’s birthday! Hand written cards are such a special and unique touch that shows how much you care and appreciate your customers!”

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Posted 3 years ago

Chewy.com is rated 3.7 based on 649 reviews