Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

Write Your review

Tell us how Chewy.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CHEWY is the best company i have ever order from. I was amazed how I got my order so fast within three days..the products are better price then if I was buying at the store..thank you chewy for great customer service. I placed my first order three days ago and now I just order another..”

Helpful Report

Posted 3 years ago

“Chewy is awesome and customer service is outstanding! Orders are easy to place and ship quick. There have been 2 times I had an issue: once with delivery and once with an item I needed to return. Both times I was helped immediately. I was refunded without even asking. They also told me keep the food or donate it where it could be put to good use. They are just amazing!”

Helpful Report

Posted 3 years ago

“Customer service rep HECTOR took care of my issue with my fur babies primal dog food ASAP. After explaining my situation he immediately had new food sent out with no hesitation! Thank you!!”

Helpful Report

Posted 3 years ago

“Wow just on time. My animals are so Happy 😊. Thank you CHEWY. TLA”

Helpful Report

Posted 3 years ago

“I just adopted a dog. I received my order the next day. Nothing was damaged and the entire order was processed. I did see that one of my items had a price difference that disappeared me but after contacting customer service they corrected it! I have no complaints !!! Chewy has great service! I 5 star them!!!!!”

Helpful Report

Posted 3 years ago

“I have been a customer for many years and love this company! I recently bought a new bag of food for my bulldog and noticed she is starting to develop some sensitivities to chicken. Ive read this is common in bulldogs. I contacted Chewy, and they were more than accommodating to her situation. No questions asked, amazing customer service! I will now transition her to a new food for senior dogs with sensitive stomachs, but will always purchase her food through Chewy!”

Chewy.com 5 star review on 21st April 2022

Helpful Report

Posted 3 years ago

“I had to cancel my order of insulin for my elderly diabetic cat Phoebe because she was being put down that same day it was to be delivered. Not only did chewy cancel the order and refund with no questions, Denise M & Chelsey L went above and beyond. Denise not only issued the refund but also wrote me the most heartfelt condolence letter about the loss of Phoebe and what she imagined I had done for Phoebe throughout her 15 years and our experiences together. I don’t know if she realizes how touching and special that was, particularly coming from what is essentially an app. Something like that is absolutely unheard of from any other big company. I wrote to tell her thank you, and expressed my surprise in the type of response I got, and her colleague Chelsea responded with further condolences and reiterated that they’re there to help if I needed anything during the tough time. Then today I received a beautiful white orchid at my door with a letter from Denise from Chewy. I don’t know if this is a company policy or something that Denise just decided to do, but it speaks volumes as to the type of people and atmosphere fostered at chewy. Words can’t express how much that meant to me. You have a customer for life. Thank you.”

Helpful Report

Posted 3 years ago

“Customer service at Chewy is beyond excellent!! So a while back I ordered canned dog food from Chewy, and it came with half of the cans very bent and damaged. I was able to use it, but in the review I posted that I would've never bought cans like that in a store, even though I was able to use it. I received the order promptly, and pricing was compatible with local stores. I would've used Chewy again, even though my order was damaged in shipping. Within a day I had an email stating my order was on the way. I hadn't ordered anything else, so I was puzzled. Well, Chewy sent another full case of dog food just like the one I previously ordered, FREE! The letter apologized for the previous shipment being damaged, and said they hoped I was able to use some of it anyway. I was amazed. I didn't write that review expecting to get anything from it, that never crossed my mind. I'm blown away by this kind of customer service!!”

Helpful Report

Posted 3 years ago

“Most compassionate company that we’ve ever done business with, ever!!!! My wife and I just had to put our darling Daisy Mae to rest after 14 great years of love and friendship. She was our best friend and very loving. Anyway to get to the point, Chewy customer service after hearing about our loss not only credited the cost of our last order of her food but told us to donate her remaining food and sent us flowers the next day. Unbelievable compassion and customer service especially when you consider that there is no customer service in corporate America today. 5 stars, 100% Chewy. We’re heartbroken but needed to give a shout-out to Chewy! Steve & Leslie, Port Hueneme, CA”

Chewy.com 5 star review on 17th April 2022

Helpful Report

Posted 3 years ago

“Best customer service ever!!! They went above and beyond! I had reviewed an order of training pads asking other pet owners/customers for suggestions as I'm not very happy with these, although they seem to work better than others I've tried. I heard back from Chewy directly, not just offering suggestions but also a full refund of the pads I'd bought but wasn't happy with. They responded quickly, efficiently and with kindness and respect! They always included my dog, Lily in all correspondence. Shopping and returning products would be a lot more pleasant if all companies treated their customers as Chewy treats theirs.”

Helpful Report

Posted 3 years ago

“I have always had great service with Chewy. Recently, I had made a prescription order and it arrived the day my pet died. I emailed them and I was given a refund that day. I received several emails of sympathy. Then, an employee, Kaitlyn, sent me flowers. I have never encountered a company of such compassion. I highly recommend them.”

Helpful Report

Posted 3 years ago

“I have used Chewy for several years now. I find better prices, good sales & exceptional customer services! They have helped me through self-made mistakes on orders & quickly fixed any other problem. But today goes way beyond that as Cynthia from Chewy sent me flowers for the loss of our dog who had to be put down because of cancer!”

Helpful Report

Posted 3 years ago

“I am a first time customer of Chewy. They had the can Fancy Feast cat food that I absolutely could not find anywhere else and at a great price. I bought three cases so I got free shipping. I received the cat food in about four days from the date I ordered it. It was extremely well packed in a heavy duty box. I also received email notifications letting me know that my order was being processed and shipped right up to when it was delivered. This is a very thorough professional company. I am very impressed and I highly recommend them. I will continue to purchase my cats food from them. Excellent company - 5 stars ⭐️ ⭐️⭐️⭐️⭐️”

Helpful Report

Posted 3 years ago

“I had purchased food and vitamins prior to my pet passing. When I reached out to them regarding returning the items, I was told I could donate them to a local pet shelter and they gladly refunded me the cost of my purchases. That was enough to make me a future Chewy customer; but today, I received flowers with a note from the rep expressing her condolences. Chewy's customer service has gone above and beyond!!!”

Helpful Report

Posted 3 years ago

“First time shopping with chewy had and issues with my puppies food but chewy was awesome them replaced the whole bag with no charge. And customer service is awesome. I will keep shopping at chewy with great customer service”

Helpful Report

Posted 3 years ago

“Our dog Abby passed away this weekend and I had to call Chewy this morning to cancel her prescription. I told them she had passed and when I came home from work today, there was a beautiful flower arrangement waiting for me! Soooo nice of them. I will tell all my clients to get their pet supplies through Chewy!”

Helpful Report

Posted 3 years ago

“I have been purchasing prescription dog food from Chewy for years...I stocked up this month to be sure to have enough for an 8 week road trip with my dog...unfortunately, we had to put her down just before we left. Chewy has fully refunded my purchase and asked me to donate the food to my local dog shelter. FANTASTIC!”

Helpful Report

Posted 3 years ago

“Top Notch Customer Service!! First, I love the convenience of Chewy's autoship option. My cats are picky eaters and I can't always find their favorite food at the store. Autoship has saved me so much time and frustration. I added Frontline Flea meds to my latest autoship order, but the product was damaged in shipping. I got on chat with a customer service agent, told them my issue and without any questions or further explanation from me, they processed a replacement for that product. This was definitely one of the best customer services experiences I've ever had.”

Helpful Report

Posted 3 years ago

“5 stars without a doubt! Amazing! Usually shop at a big brand store. When I went to order my cat food - limit 2 cans! Not having it. Kitty’s brute in the litter box also, I looked a mat for under the litter box - XL! Ordered on Sunday and on Monday thought to track my package, forgot about it. Open my door for a friend - boom! There it was! Love it so does Mr. Grayson! 🐾♥️🐾”

Helpful Report

Posted 3 years ago

“My dog was diagnosed with degenerative heart disease July 20 20. She’s been on VetMedin ever since. This company has done a great job and shipping her medication to me timely and keeping it in stock. this weekend I had to let my sweet baby go to the rainbow bridge and I’m heartbroken. I called chewy yesterday to cancel my order ship subscription for her medication & and the two people I spoke with yesterday were so kind and so genuinely sad for my loss. Today I received flower arrangement from chewy and a card that says, “We’re So sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. so sorry to hear of your loss of Maggie, and our hearts go out to you. We know this time is tough, and we’re always here if you need anything. - Paula fromChewy””

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 661 reviews