Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chewy customer service representatives are incredible! My dog passed away a week ago and I contacted Chewy to stop my auto-shipments and to inquire about returning an order that I no longer needed. I was told to donate the order and my account was credited for the full amount. Last Saturday, I received a delivery from Chewy that was totally unexpected. Thank you Chewy for your compassion.”

Helpful Report

Posted 3 years ago

“I absolutely love this company. I used their chat feature to return an item and they immediately issued my refund and asked that I donate my item to a shelter or rescue; no need to return it. This is an amazing return policy that benefits so many. I will continue to order from this company and highly recommend it!”

Helpful Report

Posted 3 years ago

“I have nothing but praise for this company! We adopted a rescue named Bailey who needed prescription dog food. It was so easy to place my order and send them the prescription. Sadly our little Bailey had IBS and he could not overcome the disease. I has his food on auto ship and a few days before he died mu order came. I called Chewy to see if I could return it, they asked me why and I told them. I was speaking to Ryan and he was so nice and offered his condolences and said they would refund my money and I should just donate the food to a shelter! The next day I received a beautiful flower bouquet from Chewy for Bailey. In this day and age companies to not treat people like this anymore. It made my heart happy that someone cared!”

Helpful Report

Posted 3 years ago

“I have been a customer with Chewy for many years and will be for the rest of my pets lives. They are the one place I can find all my pet needs and always quick to answer any question. I recently had to order medication prescribed by a vet for my 17 year old cat and after 3 days of receiving the medication my sweet little Kali a DSH, had to be euthanized due to another medical issue, not first discovered. As all pet owners know this is one of life's hardest things to bear, and after it set in, I realized I had all this medication that was not or barely used and thought it should be returned for another feline that could use it, not looking for a reimbursement. I reached out to Chewy, and they wrote back saying they had issued a full refund and for us to donate the medication, and also sent a heartfelt message and sympathies for our loss. This company, has put caring in front of it's profits and I am more than comforted by this. I will always recommend this company to anyone who is looking for any pet needs. Thank you Chewy for your very kind consideration and caring.”

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Posted 3 years ago

“Fast delivery 📦 good service, I also use autoship every two months for my females pets 2 kittens 🐈‍⬛ 🐈‍⬛ Y 1 🐕.”

Helpful Report

Posted 3 years ago

“Chewy has been my go to place for all my dog's food, treats, collars, etc. They are the best. Great customer service, fast delivery. I do autoship and save money on most of the items I have shipped on a regular basis. Easy to set up to your schedule. Chewy always contact me before shipment is sent out so I can include other products or change the delivery date. I can't say enough about how good they are.”

Helpful Report

Posted 3 years ago

“Lightning fast delivery. Almost immediate response to emails. Excellent, to-notch customer service. No other company can beat their customer service team. Products are great! If ever any issues, they make it right immediately. Been a regular customer for many years and will continue for many to come. It is obvious that they care!”

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Posted 3 years ago

“Excellent service. I have been using Chewy now for years, and never had any issues, Customer service is top-notch!!!”

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Posted 3 years ago

“Chewy always has lightening fast delivery and the easiest return policy I’ve ever seen. I knew they were a special company, but I did not know HOW special until now. I called last week to ask to return my pups supplements has he suddenly passed the day before. Today, 6 days after he passed I received a sympathy card and this beautiful painting of my sweet Sonny. Chewy will forever and always have my business.”

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Posted 3 years ago

“I highly recommend Chewy. I have ordered from them for several years and have had perfect service, both in correctness of the order and quick delivery. I, also, like that one can speak directly to a human being when one has a question.”

Helpful Report

Posted 3 years ago

“I have nine cats and until this past Tuesday, a lab mix dog. She was elderly and her arthritis made her days too painful, despite medication. I said goodbye to my friend of fifteen years. It’s amazing how many people you have to let know your pet has died. As Chewy had provided her all her medications for the past three years, I went online to my account to remove her scripts. As I could find no method for removal, I wrote a brief email to the Chewy pharmacy to inform them of her death. I also notified my town clerk and her microchip provider, Home Again. I came home this evening and found a fresh flower arrangement and sentiment waiting for me. Honestly, I thought my vet had sent them. Imagine my surprise when I discovered that it was Chewy. To have my loss acknowledged meant a lot. All too often, the loss of a pet is brushed aside and dismissed as it’s just a cat or a dog. It was an effort that I appreciated..even if it is “good business” on their part. I’ve been a frequent customer for many years and that’s not saying there haven’t order mixups, but every effort has been made to make things right. I also appreciate their hard work during the pandemic. They allowed thousands of us to stay home safe. I will continue to patronize them for years to come. Thank you.”

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Posted 3 years ago

“I will no longer be a customer of Chewy.com because they do not deliver to your door, as advertised.”

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Posted 3 years ago

“Chewy is the BEST company. I have had nothing but incredible customer service with them; quick response time, genuine, caring, supportive communication regarding my experiences as well as my pets' experiences. They refunded one of my items & told me to keep it & donate it to a shelter to put to good use...such a generous, inspiring gesture! I am happy to remain a longtime, loyal customer :)”

Helpful Report

Posted 3 years ago

“Chewy has made my life easier because of their fast delivery. They are very professional. My clients bird died and they sent her a gift. I get a prescription dog food written by my vet Pieper Olson Middletown,CT. I never had a problem with chewy filling my order. My Vet told me today that they no longer work with chewy because we may not be getting the correct ingredient in the food. then they said we now do our own ordering for customers. They are liars and are all about money. Chewy's products are not fake. Pieper Olson is wrong doing this.”

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Posted 3 years ago

“From the first time I ordered with them they were super accommodating and friendly. I hesitated to sign up for the auto ship but I did try it and because it is so super easy to change items and dates I am a huge fan. I hope they never change. Last week I received a broken bag of dog food and there were some ants in the box, they immediately replaced it and asked how my boy Tucker was and I told them that he had passed just last week...but our puppy was enjoying this food now. She listened to my story and was truly moved, as most dog lovers are. The next week I received flowers - I had no idea from who...until I saw the lovely note from Chewy! I am a HUGE fan of this company!”

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Posted 3 years ago

“I've been a customer for a long time. Recently had to change my autoship order - one of our pups died - and two days later, I received roses from them saying how sorry they were for my loss. I could hear Rosie barking with happiness from Heaven. Now THAT is kindness. Along with great service and prices.”

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Posted 3 years ago

“I want to let you know this company is the best. I didn’t know I was on an auto ship supply for my dog Dudley. I saw a charge on my card and called and spoke with Adriana. I told her we are no longer needing this prescription any longer. I have a company and this one is top notch. The next day I received flowers and a card from Chewy. Wow. Take leads from this company. They really do care about your family pets. Thank you so much Adriana. You made my day a lot better. Thanks Nancy”

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Posted 3 years ago

“When my veterinarian was unable to get the supply of necessary meds that my furry baby needed to survive a heart condition, I turned to Chewy and found the medicine. I decided to order all of her medicines from Chewy. My first order arrived on time and unfortunately just a few days after receiving all of her meds, she passed away suddenly of a heart attack. My husband and I are seniors and we are heartbroken. I emailed Chewy to ask them to cancel the auto ship of our baby's meds. I thought that was the end of it when they emailed me back that they had received my request and that auto ship was cancelled. They also expressed their sympathies. Then today, I was outdoors doing a few things in my yard when a delivery of a beautiful red carnations and white daisies bouquet showed up. I couldn't imagine who would be sending these flowers and when I opened the card, I was so surprised! It was from Monika at Chewy.com and again expressing her sympathies. I have NEVER had a business of any sort acknowledge the death of one of my pets and this delivery of these gorgeous flowers just brightened up a dark day. Thank you, Chewy.com and Monika for your expressions of care. Peg Bellard”

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Posted 3 years ago

“I had been getting an auto ship on joint supplements for Layla. I called and asked if I could return an unopened tub after she passed last week. Jennifer? was so sweet and caring and said she'd take care of it and no need to return. How does it get any better... Thank you so much---a great company. Lisa”

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Posted 3 years ago

“Wow, wonderful customer service!! Its so rare to find companies out there who provide even decent quality service anymore. This company brought back fond memories of when companies actually cared about their customers. Honestly, as long as this level of service is provided, I will stay with chewy & reccomend them to everyone. Your company is a shinning example for other businesses out there, that it is possible to offer exceptional customer service AND really good prices too!”

Helpful Report

Posted 3 years ago

Chewy.com is rated 3.7 based on 650 reviews