Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received great customer service on my order. I ordered the wrong product, they did not charge me for a return, and the agent was polite, pleasant and very helpful. I will definitely be using this company again for my pet needs. Twyla”

Helpful Report

Posted 3 years ago

“I have been buying a canned food from Chewy for awhile. I recently ordered my first Renal Support kibble and before I could even open the bag my beautiful Border Collie died suddenly (Vet really blew it on this one). I sent an email saying Jobe had passed and I needed to cancel the auto-ship. First I received a lovely email back, and then this morning I received a beautiful flower arrangement. I will be a customer for life. They go above and beyond.”

Helpful Report

Posted 3 years ago

“Chewy goes the extra mile on all of my pets needs! From Amazing customer service to quick delivery to my door, and even on things that aren’t returnable they still give you your money back and just ask you to donate to your local shelter.... They truly care and that’s why I will never go elsewhere but Chewy! Thank you”

Helpful Report

Posted 3 years ago

“I usually am not a fan of ordering online, but due to the lack of services at the local PetSmart and Petco in our area, I decided to order online. The service selection, customer service exceeded all exceptions! I will be loyal to Chewy from now on! Thank you!”

Helpful Report

Posted 3 years ago

“My orders always come quickly and are filled appropriately. Recently we lost one of our dogs after her prescription dog good was received. We did not even get to open the dog food. I call to find out how to return the food. They refunded me my money and asked me to donate the food to a shelter in my dog's name. They did not have to do that! I have never had a bad experience with Chewy!”

Helpful Report

Posted 3 years ago

“Chewy is an excellent company i highly recommend to anyone looking for something for their fur babies customer service is so friendly they go above and beyond to help me find what i am looking for whenever i place an order my orders are always shipped quickly if anytime my order is not correct all i have to do is call and they will correct it their prices are unbeatable”

Helpful Report

Posted 3 years ago

“BEYOND INCREDIBLE CUSTOMER SERVICE EXPERIENCE: I ordered topical flea medicine for my little guys from Chewy recently and even though I don't see any fleas or flea dirt, they're still itching so I emailed them today asking what they recommend I do. They replied right away offering to refund/replace with something else and at the end of the email they wrote "Please give Lucy and Poppy our Love" (not knowing we have Dobby now and Lucy passed away). I replied thanking them for the wonderful customer service and letting them know we said a sad goodbye to Lucy in December and introduced Dobby for their records. They replied with the MOST HEARTWARMING email. It made me happy cry it was so sweet! If there's any company that deserves a shout out, it's Chewy. My heart is fully touched! Screenshot of their email is in the photos.”

Helpful Report

Posted 3 years ago

“Chewy would rather me donate a product to a shelter and refund my money than have me send it back, what a great company. Thank you!”

Helpful Report

Posted 3 years ago

“I only had one interaction with Chewy.com which was late last year, 2020. It was pleasant. Since then, my dog unfortunately passed away. Once Chewy found that out, they went above and beyond and sent me a beautiful hand-written note along with some flowers directly to my house! It was such a welcomed surprise! It was heart-felt and totally unexpected but came at the right time...lifted my spirits. THANK YOU Chewy, you have a customer for life (if I ever do decide to get another pet) 💕”

Helpful Report

Posted 4 years ago

“First off I had an order of $98. And I received none of those items due to FedEx playing games. It kept saying that my items have arrived but there was nothing at my door, even checked a few days late...NOTHING. I just want to say that Chewy was so professional and they refunded my entire purchase even thought it was not their fault. They understood how upset and irritated I was. And asking for a complete refund was not an issue. I will definitely be placing another ordering from them. Thank you Chewy!!!”

Helpful Report

Posted 4 years ago

“I contacted Chewy to cancel a auto ship. We had a house fire and lost all of our pets. They cancelled my auto shipment, credited my account for my last order and two weeks later I received flowers. Thank you for your great customer service and caring.”

Helpful Report

Posted 4 years ago

“I have always enjoyed shopping at Chewy. Their prices are great and the items are almost always there by the next day. But just recently they really went above and beyond. I had just put down my dog that day and wanted to see if I could stop an autoship. I was trying to hold it together but just couldn’t as my poor Corey who was so happy and active a few days before suddenly had liver failure. The person I talked to, I believe his name was Lance, was so nice. He said they wouldn’t charge me for the autoship and he would try to stop the shipment but if he couldn’t I could just donate it to a shelter. A few days later, I received flowers and a sympathy card from LanceChewy.com. This is a terrific company whose employees really care about their customers. Much thanks to Lance for his thoughtfulness.”

Helpful Report

Posted 4 years ago

“I’ve been ordering medicine and other needed products from Chewey for years. Never had a problem. Without them my dog would be gone due to the ridiculous costs of medicine. Thank-you Chewey.”

Helpful Report

Posted 4 years ago

“Very helpful & wide variety of products for reasonable price. Loved the convenience of having pet meds,heart guard & next guard shipped & not need to go out of way to the vet. I recently had to put my beloved dog down & I did online chat & was able to be credited for my purchase that in-turn I donated to local pet shelter. I also got a very nice flower arrangement sent by Chewy with their condolences on the loss of my pet. I will definitely use again for sure if in the future we get a new puppy . Thanks Chewy for being so personable.”

Helpful Report

Posted 4 years ago

“I cannot say enough good things about Chewy!! I had contacted them as I had a prescription that was going to be delivered the next day. My pet who the medicine was for, had passed the previous day and I was reaching out to see if I could return the medication as it was both costly and no longer needed. They have a no return policy on meds but the website said that they may make exceptions. Not only did they completely refund the amount paid but also indicated that I did not have to return the meds and to dispose of them as I saw fit. I was amazed and I did donate the meds to the local shelter. Today, I received fresh cut roses (16) with a vase and a card that read that Chewy was sorry for my loss signed by Kathryn. Unbelievably kind and caring, brought me to tears. Truly a wonderful company. I forgot to mention, that I always find what I need, they contact my vet when I need prescriptions filled and orders arrive quickly and in perfect shape!”

Helpful Report

Posted 4 years ago

“I had just recently lost My Cat, Hely. Hannah from Chewy.com sent me a Beautiful Rose Plant in a Flower Pot. She wrote a little letter letting Me know how sorry She and Chewy were to hear about the loss of My Hely. I have never seen or heard of a person or company that cares so much about their pets and Us pet parents, that they went over and beyond to make me feel special and know that they care just as much as I do. Hannah from Chewy. Showed her love for her job and respect and feelings towards her customers and their pets. I'm really hoping this somehow gets to Hannah from Chewy. I'd like her to know how very special she made me feel, and she showed me the love for her job. Hannah, if you get this. I want to thank you from the bottom of My heart. This proves there are still great people in this world. My family and I thank Hannah from Chewy so much. This was a very special surprise. I will never forget Hannah! Thank you Hannah and Chewy Daisy Wisniewski ❤️”

Helpful Report

Posted 4 years ago

“I am so impressed with Chewy’s customer service. I had an incorrect item in my delivery today snd in less than 5 minutes of my report of problem I received message replacement was in its way!”

Helpful Report

Posted 4 years ago

“Chewy always answers the phone immediately with a pleasant, knowledgeable helpful voice! When I purchased 2 cat litter box systems that did not work out for my cats they refunded my money and requested that I donate them to my local shelter,which I did. When my mom passed in December and then I had to put her cat to sleep because she was very ill and just waited for Mom to pass, chewy sent me a condolence card and a beautiful bouquet of fresh flowers! Every order from chewy comes within two days! Their prices can't be beat and deliver right to my door! I wouldn't go anywhere else for my pet supplies, food & medication!”

Helpful Report

Posted 4 years ago

“My Flower... I wish I had realized, that Chewy not only sells pet food, pet toys and supplies,... but also has a pharmacy to quickly fill all our beloved pet's prescriptions. Chewy has always shipped all mine and my family's orders at the moment I placed the order, while still on the phone! and they were received within a day.... Early last week I needed to order medications for my very sick little dog...My Vet had given me another company to place the order with...although ordered rush mail, it came a full week later...I didn't know that Chewy delivered medications as well....my dearest, sweetest, best little buddy of 9 years passed away at the end of that week...My calls to that company, found the prescription was going to be delayed... no email or phone calls were made earlier to let me know...CHEWY would NEVER have let that happen...Chewy is extremely personal and I can promise you most sincerely, they care about your pet... I called Chewy to cancel my auto-ship for my little girl and expressed my reasoning. Chewy was so sensitive to my loss, so kind and extremely caring. Before our call finished, they told me that my CC would be refunded for the entire amount of my little girl's last order, that it need not be shipped back, and yes, I could donate it to a local shelter....I thought how incredibly nice that was of them!,... but then two days later, I was to come home from work, to a delivery of the very prettiest, fresh flower arrangement, in a lovely glass vase... Sweet flowers of pinks, red and white with lovely greenery... Attached was the most loving, and thoughtful sentiment from Chewy... I couldn't help crying...the thoughtfulness and sentiment meant so much to me.....I was beyond grateful....and thought ,how someone that didn't know me, could understand how I was grieving. It told me they understood that our pets are our family... that they have a special place in our hearts that can't be filled or replaced... that the memories we have with them are cherished forever..., and that we grieve in much the same way as human loss..... they understand our pets and their unconditional love for us...that they bring us laughter and love, and comfort us when we are not well, or at our saddest times.. As I spoke on the phone to give thanks,...I knew this all to be true...the people that own, and work for this company, not only care about you, their customer,... but also strive to give your pet, the best variety of options, to keep them healthy and happy,... because they love and understand them...”

Helpful Report

Posted 4 years ago

“I have read several reviews listed and would like to share mine experience with Chewy. Even when trying to find a treat for my dog and she did not like it I was able to return, but, Chewy went above and beyond any customer service I have had with any company. My dear Dia passed away Easter, 4-4-21. I needed to contact them to cancel my autoships. I received 2 sympathy emails and they not only cancelled my autoships they credited my account for the syringes I had just received (my baby was diabetic) and told me to donate them to an animal shelter. Then, on Tuesday a beautiful fresh flower bouquet arrived!!! Not some cheap mail order flowers, straight from a local flower shop.. Oh, how I cried. I have no words for the gratitude I felt. It has been very hard dealing with the loss and Chewy help me fill the pain in my heart.”

Helpful Report

Posted 4 years ago

Chewy.com is rated 3.7 based on 650 reviews