Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Love Chewy.com!!! And, so do my pets. They know when Chewy has arrived & eager to help me open the boxes. Chewy.com makes my life so much easier, save money on Excellent Food that I could not afford at a pet store, fast delivery, professional & excellent customer service, large variety to choose from, from food, toys, dog beds, cat trees & so much more. Bottom Line, Chewy Is The Best!!!!! Been with them approximately 2 years.”

Helpful Report

Posted 4 years ago

“I want to thank "everyone" at Chewy for the great customer service and for always being so helpful in ordering my cat food. I have two almost 19 year old cats with stage lll kidney disease. I have had to try different veternarian cat food. Chewy has made the whole process easier. Their return and refund policies are great, never a problem. Also, their customer service is caring and compassionate and everything gets delivered quickly, which is a big deal when your cats will not eat. It is sometimes sad to deal with, but Chewy and their customer service has made the process easier, even got veternarian approval quicklly. I have tried many different kinds , they finally eat...somewhat...the UR. Cats with kidney disease need a lot of help, appetite stimulants etc. to get them to eat. I get my probiotics, nutrical vitamins and more at Chewy, their prices cannot be beat either. Thank you and God bless you all at Chewy. Diana”

Helpful Report

Posted 4 years ago

“I have been a Chewy customer for many years now. My little dog needed to be on a special diet and the auto shipment through Chewy made it easy. They always provided excellent customer service and when my 14 yr old dog passed away last week, they sent me a lovely note and bouquet. Such a thoughtful gesture from such a large company. It was so appreciated.”

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Posted 4 years ago

“I have been a chewy customer for a few years now. If I ever have a problem they are always eager to help. They are very generous and I feel really care about your pets. I love they're customer service. Sometimes I may have to get something elsewhere but with chewy they take that extra mile to make me happy.”

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Posted 4 years ago

“Steven was very helpful to me, when I called Chewy this evening. I had a few issues, with my online order. Steven was very helpful, courteous, polite & very efficient getting all my issues resolved with ease. Steven is an asset to Chewy.”

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Posted 4 years ago

“What can I say about Chewy nonthing but praises , my very first order a package was damaged and they shipped out a new one immediately , then the rest of my packages were said to be lost by fedex , so I contacted then and they sent out new ones , I Got all of them Thank you So much for helping with the problems that arose .”

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Posted 4 years ago

“I have been a customer of Chewy’s for several years and had auto shipments. My beloved puppy of 12 1/2 years crossed the rainbow bridge 2/22. I have bean very heartbroken. Chewy canceled my auto shipment and refunded me for my last shipment. Today I received beautiful flowers and a heartfelt card from Chewy. Chewy acknowledged the loss of my dear puppy of 12 1/2 years. That was very thoughtful. What a great company..”

Helpful Report

Posted 4 years ago

“Always had great service from chewy. Com after my pet store stopped carrying the litter for my very loved bunny Oreo. I was so saddened this week after a mass in Oreo's mouth which was in the bone also. He was loved so much for a little over 9 1/2 years. I tried to return huge bags of litter never used, they said to donate them and had a heartfelt email to say they are there for us and how they understand how it's hard to lose our loved pets. They then sent flowers after I told them it meant so much that it wasn't a form letter. So sweet of them to show their carrying support. I just felt like crying after the lovely email but flowers was way beyond. They will have my recommendation to everyone.”

Helpful Report

Posted 4 years ago

“Awesome company with outstanding customer service, comparable pricing with all other stores and super fast shipping. I cancelled my other pet food & products from other vendors and will be ordering from Chewy from now on.”

Helpful Report

Posted 4 years ago

“We have just moved and ordered two packages. The packages said they were delivered by the delivery company but were not. I spoke with a Chewy Customer Service representative about the situation. They are sending a replacement package to different address as there were 3 packages in total that were supposedly delivered and were not. The representative so nice and responsive. I will continue to use Chewy’s based off my experience and highly recommend them. Thank you for all of your help!”

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Posted 4 years ago

“There are NOT enough stars in the sky to give Chewy's products, customer service and prices! We live in a corner of the world where specialized pet products are not available; Chewy employees have worked with my vet to give me access to life saving medicine and food for my 15 year old corgigirl. She has also enjoyed the HEALTHY treats and high quality toys for years. If ALL companies had the customer service I have received 100% of the time, from returns to refunds to replacements (No questions asked or arguments) the on-line ordering public would be shopping from every computer on the planet rather than masking up and shopping in person! Many thanks to all the Chewy employees for making this a top notch company!”

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Posted 4 years ago

“We ordered a monthly RX for our Sheltie. Chewy had the best price. Our beloved Willie died this week so we canceled the RX. Chewy refunded next month's RX, which we had just received, and sent us flowers with a lovely note. Thank you Morgan.”

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Posted 4 years ago

“I could not recommend a company more that shows such compassion and care for their customers. We had placed a special diet order for our Rascal and was to receive it on Christmas Eve. Unfortunately, he passed away before the order arrived. I tried to cancel the order and Chewy.com asked that we donate the dog food to a local shelter (which we have) and then I was completely surprised to have a bouquet of flowers delivered on Saturday to us expressing their condolence. Could not asked for more from a company.”

Helpful Report

Posted 4 years ago

“This company has always gone above and beyond every time I've ordered from them! I have had a few instances where I received a wrong item in an order. Contacting their customer service was so easy - no wait times or lots of buttons to push to get u to the right extension. Not only have they quickly sent me the missing items, but they have always let me keep the wrong items. This past time, I got a $50 gift card as well! Can't say enough good things about them! Thank you thank you thank you chewy!”

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Posted 4 years ago

“I have been getting my food for my two Yorkies auto shipped for a few years: one of my dogs is very ill and has to have prescription dog food now. I chatted with them and they refunded my money, and told me to donate the food to a local rescue. That is wonderful customer service and very nice to be able to help animals less fortunate than mine.”

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Posted 4 years ago

“My dog unexpectedly passed away one day after his RX food shipped. Once my pup was laid to rest and I kinda got myself together I called Chewy to cancel my pup's reoccurring shipment. As much as I thought I had it together when I started explaining to the customer service representative why I needed to cancel the shipments, I lost it. He was very empathetic and was able to help me quickly and painlessly. Chewy even refunded the money for my most recent shipment of dog food and told me to donate the bag to a local shelter in SAM's name. He also told me to call back if I just needed to talk to someone. I cannot express my gratitude enough for how painless Chewy customer service made an already painful time. I have always had great experiences with this company and recommend them, but now I highly recommend Chewy and commend their AMAZING customer service representatives.”

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Posted 4 years ago

“I have been an extremely satisfied customer for years. Chewy stands behind their products, and promptly returns/exchanges as needed. It wasn't until my beloved Gryffin's passing that i truly witnessed the compassion and selflessness within a company, and their customer service. Thank you Savannah for all you've done, going above and beyond in handling my account during my time of grief, and for the beautiful bouquet that arrived the next day. I'm truly touched. Should I ever have another pet again, Chewy will be my #1 go to place for all my pet needs.”

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Posted 4 years ago

“This company, by far, exceeds any online company I have dealt with. They care about your pets, customer service is excellent, returns/refunds never a problem. Delivery during the peak of COVID was a little longer, however, they are back on track with fast delivery. I recommend this company a thousand times over. You can never go wrong with Chewy.com.”

Helpful Report

Posted 4 years ago

“We've been using Chewy for dog food and medications for the last three years. Unfortunately, our dog recently passed. Chewy not only gave us a refund of unused medication and food, they sent flowers to our home. Such a great company! Thank you Chewy!”

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Posted 4 years ago

“Chris!! In customer support. He said he’s somewhat new, so I hope this goes to the correct Chris. Chewy sent me my auto ship missing one flavor that I ordered... I called customer support and Chris was so awesome, so much fun, he has cats and dogs, total pet lover, and it is sooooo nice to call a PET company and have people who work there who also have a love for pets! My name is Jayne Griffith, so if you need to look up my account to see which Chris helped me, please do! He deserves so much credit for being so friendly when customer service is LACKING in today’s world! Thanks again Chris!”

Helpful Report

Posted 4 years ago

Chewy.com is rated 3.7 based on 650 reviews