Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had just recently lost My Cat, Hely. Hannah from Chewy.com sent me a Beautiful Rose Plant in a Flower Pot. She wrote a little letter letting Me know how sorry She and Chewy were to hear about the loss of My Hely. I have never seen or heard of a person or company that cares so much about their pets and Us pet parents, that they went over and beyond to make me feel special and know that they care just as much as I do. Hannah from Chewy. Showed her love for her job and respect and feelings towards her customers and their pets. I'm really hoping this somehow gets to Hannah from Chewy. I'd like her to know how very special she made me feel, and she showed me the love for her job. Hannah, if you get this. I want to thank you from the bottom of My heart. This proves there are still great people in this world. My family and I thank Hannah from Chewy so much. This was a very special surprise. I will never forget Hannah! Thank you Hannah and Chewy Daisy Wisniewski ❤️”

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Posted 4 years ago

“I am so impressed with Chewy’s customer service. I had an incorrect item in my delivery today snd in less than 5 minutes of my report of problem I received message replacement was in its way!”

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Posted 4 years ago

“Chewy always answers the phone immediately with a pleasant, knowledgeable helpful voice! When I purchased 2 cat litter box systems that did not work out for my cats they refunded my money and requested that I donate them to my local shelter,which I did. When my mom passed in December and then I had to put her cat to sleep because she was very ill and just waited for Mom to pass, chewy sent me a condolence card and a beautiful bouquet of fresh flowers! Every order from chewy comes within two days! Their prices can't be beat and deliver right to my door! I wouldn't go anywhere else for my pet supplies, food & medication!”

Helpful Report

Posted 4 years ago

“My Flower... I wish I had realized, that Chewy not only sells pet food, pet toys and supplies,... but also has a pharmacy to quickly fill all our beloved pet's prescriptions. Chewy has always shipped all mine and my family's orders at the moment I placed the order, while still on the phone! and they were received within a day.... Early last week I needed to order medications for my very sick little dog...My Vet had given me another company to place the order with...although ordered rush mail, it came a full week later...I didn't know that Chewy delivered medications as well....my dearest, sweetest, best little buddy of 9 years passed away at the end of that week...My calls to that company, found the prescription was going to be delayed... no email or phone calls were made earlier to let me know...CHEWY would NEVER have let that happen...Chewy is extremely personal and I can promise you most sincerely, they care about your pet... I called Chewy to cancel my auto-ship for my little girl and expressed my reasoning. Chewy was so sensitive to my loss, so kind and extremely caring. Before our call finished, they told me that my CC would be refunded for the entire amount of my little girl's last order, that it need not be shipped back, and yes, I could donate it to a local shelter....I thought how incredibly nice that was of them!,... but then two days later, I was to come home from work, to a delivery of the very prettiest, fresh flower arrangement, in a lovely glass vase... Sweet flowers of pinks, red and white with lovely greenery... Attached was the most loving, and thoughtful sentiment from Chewy... I couldn't help crying...the thoughtfulness and sentiment meant so much to me.....I was beyond grateful....and thought ,how someone that didn't know me, could understand how I was grieving. It told me they understood that our pets are our family... that they have a special place in our hearts that can't be filled or replaced... that the memories we have with them are cherished forever..., and that we grieve in much the same way as human loss..... they understand our pets and their unconditional love for us...that they bring us laughter and love, and comfort us when we are not well, or at our saddest times.. As I spoke on the phone to give thanks,...I knew this all to be true...the people that own, and work for this company, not only care about you, their customer,... but also strive to give your pet, the best variety of options, to keep them healthy and happy,... because they love and understand them...”

Helpful Report

Posted 4 years ago

“I have read several reviews listed and would like to share mine experience with Chewy. Even when trying to find a treat for my dog and she did not like it I was able to return, but, Chewy went above and beyond any customer service I have had with any company. My dear Dia passed away Easter, 4-4-21. I needed to contact them to cancel my autoships. I received 2 sympathy emails and they not only cancelled my autoships they credited my account for the syringes I had just received (my baby was diabetic) and told me to donate them to an animal shelter. Then, on Tuesday a beautiful fresh flower bouquet arrived!!! Not some cheap mail order flowers, straight from a local flower shop.. Oh, how I cried. I have no words for the gratitude I felt. It has been very hard dealing with the loss and Chewy help me fill the pain in my heart.”

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Posted 4 years ago

“I Love Chewy.com!!! And, so do my pets. They know when Chewy has arrived & eager to help me open the boxes. Chewy.com makes my life so much easier, save money on Excellent Food that I could not afford at a pet store, fast delivery, professional & excellent customer service, large variety to choose from, from food, toys, dog beds, cat trees & so much more. Bottom Line, Chewy Is The Best!!!!! Been with them approximately 2 years.”

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Posted 4 years ago

“I want to thank "everyone" at Chewy for the great customer service and for always being so helpful in ordering my cat food. I have two almost 19 year old cats with stage lll kidney disease. I have had to try different veternarian cat food. Chewy has made the whole process easier. Their return and refund policies are great, never a problem. Also, their customer service is caring and compassionate and everything gets delivered quickly, which is a big deal when your cats will not eat. It is sometimes sad to deal with, but Chewy and their customer service has made the process easier, even got veternarian approval quicklly. I have tried many different kinds , they finally eat...somewhat...the UR. Cats with kidney disease need a lot of help, appetite stimulants etc. to get them to eat. I get my probiotics, nutrical vitamins and more at Chewy, their prices cannot be beat either. Thank you and God bless you all at Chewy. Diana”

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Posted 4 years ago

“I have been a Chewy customer for many years now. My little dog needed to be on a special diet and the auto shipment through Chewy made it easy. They always provided excellent customer service and when my 14 yr old dog passed away last week, they sent me a lovely note and bouquet. Such a thoughtful gesture from such a large company. It was so appreciated.”

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Posted 4 years ago

“I have been a chewy customer for a few years now. If I ever have a problem they are always eager to help. They are very generous and I feel really care about your pets. I love they're customer service. Sometimes I may have to get something elsewhere but with chewy they take that extra mile to make me happy.”

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Posted 4 years ago

“Steven was very helpful to me, when I called Chewy this evening. I had a few issues, with my online order. Steven was very helpful, courteous, polite & very efficient getting all my issues resolved with ease. Steven is an asset to Chewy.”

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Posted 4 years ago

“What can I say about Chewy nonthing but praises , my very first order a package was damaged and they shipped out a new one immediately , then the rest of my packages were said to be lost by fedex , so I contacted then and they sent out new ones , I Got all of them Thank you So much for helping with the problems that arose .”

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Posted 4 years ago

“I have been a customer of Chewy’s for several years and had auto shipments. My beloved puppy of 12 1/2 years crossed the rainbow bridge 2/22. I have bean very heartbroken. Chewy canceled my auto shipment and refunded me for my last shipment. Today I received beautiful flowers and a heartfelt card from Chewy. Chewy acknowledged the loss of my dear puppy of 12 1/2 years. That was very thoughtful. What a great company..”

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Posted 4 years ago

“Always had great service from chewy. Com after my pet store stopped carrying the litter for my very loved bunny Oreo. I was so saddened this week after a mass in Oreo's mouth which was in the bone also. He was loved so much for a little over 9 1/2 years. I tried to return huge bags of litter never used, they said to donate them and had a heartfelt email to say they are there for us and how they understand how it's hard to lose our loved pets. They then sent flowers after I told them it meant so much that it wasn't a form letter. So sweet of them to show their carrying support. I just felt like crying after the lovely email but flowers was way beyond. They will have my recommendation to everyone.”

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Posted 4 years ago

“Awesome company with outstanding customer service, comparable pricing with all other stores and super fast shipping. I cancelled my other pet food & products from other vendors and will be ordering from Chewy from now on.”

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Posted 4 years ago

“We have just moved and ordered two packages. The packages said they were delivered by the delivery company but were not. I spoke with a Chewy Customer Service representative about the situation. They are sending a replacement package to different address as there were 3 packages in total that were supposedly delivered and were not. The representative so nice and responsive. I will continue to use Chewy’s based off my experience and highly recommend them. Thank you for all of your help!”

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Posted 4 years ago

“There are NOT enough stars in the sky to give Chewy's products, customer service and prices! We live in a corner of the world where specialized pet products are not available; Chewy employees have worked with my vet to give me access to life saving medicine and food for my 15 year old corgigirl. She has also enjoyed the HEALTHY treats and high quality toys for years. If ALL companies had the customer service I have received 100% of the time, from returns to refunds to replacements (No questions asked or arguments) the on-line ordering public would be shopping from every computer on the planet rather than masking up and shopping in person! Many thanks to all the Chewy employees for making this a top notch company!”

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Posted 4 years ago

“We ordered a monthly RX for our Sheltie. Chewy had the best price. Our beloved Willie died this week so we canceled the RX. Chewy refunded next month's RX, which we had just received, and sent us flowers with a lovely note. Thank you Morgan.”

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Posted 4 years ago

“I could not recommend a company more that shows such compassion and care for their customers. We had placed a special diet order for our Rascal and was to receive it on Christmas Eve. Unfortunately, he passed away before the order arrived. I tried to cancel the order and Chewy.com asked that we donate the dog food to a local shelter (which we have) and then I was completely surprised to have a bouquet of flowers delivered on Saturday to us expressing their condolence. Could not asked for more from a company.”

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Posted 4 years ago

“This company has always gone above and beyond every time I've ordered from them! I have had a few instances where I received a wrong item in an order. Contacting their customer service was so easy - no wait times or lots of buttons to push to get u to the right extension. Not only have they quickly sent me the missing items, but they have always let me keep the wrong items. This past time, I got a $50 gift card as well! Can't say enough good things about them! Thank you thank you thank you chewy!”

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Posted 4 years ago

“I have been getting my food for my two Yorkies auto shipped for a few years: one of my dogs is very ill and has to have prescription dog food now. I chatted with them and they refunded my money, and told me to donate the food to a local rescue. That is wonderful customer service and very nice to be able to help animals less fortunate than mine.”

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Posted 4 years ago

Chewy.com is rated 3.7 based on 661 reviews