I have read several reviews listed and would like to share mine experience with Chewy. Even when trying to find a treat for my dog and she did not like it I was able to return, but, Chewy went above and beyond any customer service I have had with any company. My dear Dia passed away Easter, 4-4-21. I needed to contact them to cancel my autoships. I received 2 sympathy emails and they not only cancelled my autoships they credited my account for the syringes I had just received (my baby was diabetic) and told me to donate them to an animal shelter. Then, on Tuesday a beautiful fresh flower bouquet arrived!!! Not some cheap mail order flowers, straight from a local flower shop.. Oh, how I cried. I have no words for the gratitude I felt. It has been very hard dealing with the loss and Chewy help me fill the pain in my heart.