Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog unexpectedly passed away one day after his RX food shipped. Once my pup was laid to rest and I kinda got myself together I called Chewy to cancel my pup's reoccurring shipment. As much as I thought I had it together when I started explaining to the customer service representative why I needed to cancel the shipments, I lost it. He was very empathetic and was able to help me quickly and painlessly. Chewy even refunded the money for my most recent shipment of dog food and told me to donate the bag to a local shelter in SAM's name. He also told me to call back if I just needed to talk to someone. I cannot express my gratitude enough for how painless Chewy customer service made an already painful time. I have always had great experiences with this company and recommend them, but now I highly recommend Chewy and commend their AMAZING customer service representatives.”

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Posted 4 years ago

“I have been an extremely satisfied customer for years. Chewy stands behind their products, and promptly returns/exchanges as needed. It wasn't until my beloved Gryffin's passing that i truly witnessed the compassion and selflessness within a company, and their customer service. Thank you Savannah for all you've done, going above and beyond in handling my account during my time of grief, and for the beautiful bouquet that arrived the next day. I'm truly touched. Should I ever have another pet again, Chewy will be my #1 go to place for all my pet needs.”

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Posted 4 years ago

“This company, by far, exceeds any online company I have dealt with. They care about your pets, customer service is excellent, returns/refunds never a problem. Delivery during the peak of COVID was a little longer, however, they are back on track with fast delivery. I recommend this company a thousand times over. You can never go wrong with Chewy.com.”

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Posted 4 years ago

“We've been using Chewy for dog food and medications for the last three years. Unfortunately, our dog recently passed. Chewy not only gave us a refund of unused medication and food, they sent flowers to our home. Such a great company! Thank you Chewy!”

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Posted 4 years ago

“Chris!! In customer support. He said he’s somewhat new, so I hope this goes to the correct Chris. Chewy sent me my auto ship missing one flavor that I ordered... I called customer support and Chris was so awesome, so much fun, he has cats and dogs, total pet lover, and it is sooooo nice to call a PET company and have people who work there who also have a love for pets! My name is Jayne Griffith, so if you need to look up my account to see which Chris helped me, please do! He deserves so much credit for being so friendly when customer service is LACKING in today’s world! Thanks again Chris!”

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Posted 4 years ago

“when I called to change my autoship times, I said the reason why was that my dog has passed away the previous Friday. they sent me flowers! who does that?? Chewy does. I have never had anything but great service from them. any bad review on here must be a freak of nature. Kim Franz”

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Posted 4 years ago

“I just want to say thank you so much for the beautiful flowers. I Had called originally about a product that was left out of my order. I spoke to a customer servicerepresentative his name was Jason He not only replace the item without any questions asked without any hassle.I talk to him about the passing of two of my cats within a month he listened intently and was very kind. I’ve been a customer for over three years and I absolutely adore your company. I have never had a problem with any thing that chewy has not reconciled immediately. Today I received flowers from Jason and I broke down in tears. Thank you so much that was so beautiful of y’all to do. Thank you again and God bless you and please keep up the beautiful work that you do for our Fur babies. 🌷🌹💐”

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Posted 4 years ago

“I wish I could give this company a 10 star review. My 16 year old lab just passed away and not only did chewy refund my money on the last shipment they sent me flowers. Customer service like this is had to find and totally unexpected. Thank you Chewy.com I will share my experience with everyone I know. Thanks for making my day a lot brighter.”

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Posted 5 years ago

“Excellent selection responsive Customer Service they display consistently true profound compassion in offering for purchase food & supplies for Our Most Beloved Fellow Animal True Friends P.S. Notable improvement has been repeatedly requested to have heavy boxes of Chewy supplies delivered as noted on the Chewy web site & almost never are the heavy boxes left where is requested & reasonable”

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Posted 5 years ago

“I have ordered from Chewy multiple times, with no problems. Fast, quick delivery. My last order was not packed well. My kitty litter apparently smashed the case of Sheba wet food and broke several open and made a mess. I contacted customer service to let them know so they could make sure to pack it better the next time. They sent me a replacement case of the Sheba food, and it was here the next day. Amazing customer service!!”

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Posted 5 years ago

“Always a quick delivery. Nothing better than not having to go to the store to carry home a 40 pound bag of cat litter!”

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Posted 5 years ago

“Chewy is the best company for pet supplies, period. They have the most pleasant and accommodating representatives, and they are quick and accurate with all of their deliveries. Great prices, too.”

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Posted 5 years ago

“This is the best place for ALL my dog, cat and horse needs! The prices are unbeatable and I luv the Autoship!!”

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Posted 5 years ago

“These guys are the best! Super fast delivery, great prices and product selections. I've been ordering American Journey, which is a Chewey exclusive, and both my cats love it, which is miraculous! Thank you Chewey!!!!”

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Posted 5 years ago

“They always ship on time, are extremely helpful and easy easy to change shipment dates. They have never been late !”

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Posted 5 years ago

“Their products, pricing and customer service are among the best I've had using online shopping. I wish I can rate them a "6". Any questions and concerns where quickly resolved, even during this trying time. I will not hesitate to continue using them.”

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Posted 5 years ago

“Fast shipping. Friendly customer service. Need other filters for treats or food like “low fat” or “fat content”. A filter for “made in US only” would be great, too. Really love Chewy and glad they also do prescriptions! I can get everything in one place!”

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Posted 5 years ago

“How impressed we are not only with your response to the problem with the crate pan but also we are more than grateful for a full replacement of the crate. Didn’t expect that. Your service is impeccable. Thank you so much.”

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Posted 5 years ago

“I buy my chinchillas Rabbit Hole Hay from Chewy and LOVE the quality. Way less dust than other brands and chinchilla approved!”

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Posted 5 years ago

“This company is awesome and have caring people working for them. A few days ago I was on the phone with one of the associates placing a new order. They had a lot of patients with me, when I was asking so many questions. Later the day, our pet passed away. So I called and cancel the order that I just placed. They were so sorry. A few days later I received flowers with a note from them. The flowers were so pretty and it was so sweet of them to send us their sympathy. We love chewy.com!!!”

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Posted 5 years ago

Chewy.com is rated 3.7 based on 661 reviews