Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“when I called to change my autoship times, I said the reason why was that my dog has passed away the previous Friday. they sent me flowers! who does that?? Chewy does. I have never had anything but great service from them. any bad review on here must be a freak of nature. Kim Franz”

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Posted 4 years ago

“I just want to say thank you so much for the beautiful flowers. I Had called originally about a product that was left out of my order. I spoke to a customer servicerepresentative his name was Jason He not only replace the item without any questions asked without any hassle.I talk to him about the passing of two of my cats within a month he listened intently and was very kind. I’ve been a customer for over three years and I absolutely adore your company. I have never had a problem with any thing that chewy has not reconciled immediately. Today I received flowers from Jason and I broke down in tears. Thank you so much that was so beautiful of y’all to do. Thank you again and God bless you and please keep up the beautiful work that you do for our Fur babies. 🌷🌹💐”

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Posted 4 years ago

“I wish I could give this company a 10 star review. My 16 year old lab just passed away and not only did chewy refund my money on the last shipment they sent me flowers. Customer service like this is had to find and totally unexpected. Thank you Chewy.com I will share my experience with everyone I know. Thanks for making my day a lot brighter.”

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Posted 4 years ago

“Excellent selection responsive Customer Service they display consistently true profound compassion in offering for purchase food & supplies for Our Most Beloved Fellow Animal True Friends P.S. Notable improvement has been repeatedly requested to have heavy boxes of Chewy supplies delivered as noted on the Chewy web site & almost never are the heavy boxes left where is requested & reasonable”

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Posted 4 years ago

“I have ordered from Chewy multiple times, with no problems. Fast, quick delivery. My last order was not packed well. My kitty litter apparently smashed the case of Sheba wet food and broke several open and made a mess. I contacted customer service to let them know so they could make sure to pack it better the next time. They sent me a replacement case of the Sheba food, and it was here the next day. Amazing customer service!!”

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Posted 4 years ago

“Always a quick delivery. Nothing better than not having to go to the store to carry home a 40 pound bag of cat litter!”

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Posted 4 years ago

“Chewy is the best company for pet supplies, period. They have the most pleasant and accommodating representatives, and they are quick and accurate with all of their deliveries. Great prices, too.”

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Posted 4 years ago

“This is the best place for ALL my dog, cat and horse needs! The prices are unbeatable and I luv the Autoship!!”

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Posted 4 years ago

“These guys are the best! Super fast delivery, great prices and product selections. I've been ordering American Journey, which is a Chewey exclusive, and both my cats love it, which is miraculous! Thank you Chewey!!!!”

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Posted 5 years ago

“They always ship on time, are extremely helpful and easy easy to change shipment dates. They have never been late !”

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Posted 5 years ago

“Their products, pricing and customer service are among the best I've had using online shopping. I wish I can rate them a "6". Any questions and concerns where quickly resolved, even during this trying time. I will not hesitate to continue using them.”

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Posted 5 years ago

“Fast shipping. Friendly customer service. Need other filters for treats or food like “low fat” or “fat content”. A filter for “made in US only” would be great, too. Really love Chewy and glad they also do prescriptions! I can get everything in one place!”

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Posted 5 years ago

“How impressed we are not only with your response to the problem with the crate pan but also we are more than grateful for a full replacement of the crate. Didn’t expect that. Your service is impeccable. Thank you so much.”

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Posted 5 years ago

“I buy my chinchillas Rabbit Hole Hay from Chewy and LOVE the quality. Way less dust than other brands and chinchilla approved!”

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Posted 5 years ago

“This company is awesome and have caring people working for them. A few days ago I was on the phone with one of the associates placing a new order. They had a lot of patients with me, when I was asking so many questions. Later the day, our pet passed away. So I called and cancel the order that I just placed. They were so sorry. A few days later I received flowers with a note from them. The flowers were so pretty and it was so sweet of them to send us their sympathy. We love chewy.com!!!”

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Posted 5 years ago

“Chewy.com continues to amaze me with each order I place. The customer service is phenomenal! The representatives are pleasant, helpful and really personalize your experience. They do everything in their power to ensure you have had a good experience. I will continue to order from Chewy.com for many years to come!”

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Posted 5 years ago

“Love Chewy's simplicity, savings, and service! Excellent company!”

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Posted 5 years ago

“With the sudden death of my beloved Herbert Hoover (my dog, not the former president), I forgot to cancel my automatic shipments of his specialty dog food. I contacted chewy.com to inform them I would need to cancel this subscription fully expecting that I would pay for the case of food that was already en route. Not only did I receive personal condolences emails from multiple staff, they refunded my payment and kindly asked me to donate the food to a local shelter! I was more than impressed with these kind gestures and kept telling people about this amazingly thoughtful company when I came home from work a couple days later only to find a beautiful floral arrangement from my chewy.com friends...I will forever be a chewy.com customer. A company that remembers and cares about their customers and really does give back to the community.”

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Posted 5 years ago

“Chewy has the best customer service. I had an issue with a product and they resolved the issue immediately. They asked for a picture of my pet and then sent me the cutest hand painted picture of my pup. My family and I were so impressed and felt so special. I wish more businesses had such great customer service.”

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Posted 5 years ago

“This company has really great service and the customer service reps are awesome! My food was delivered on time and the ordering process is super easy! Chewy sent me a custom picture of my little chihuahua Lucy for Christmas! Lucy recently passed away at 17 years old, but I will cherish the lovely picture. Thank you to the Chewy family.”

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Posted 5 years ago

Chewy.com is rated 3.7 based on 650 reviews