Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 650 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

Questions

Metrics

3.7

Based on 650 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

Visit Website

Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried all the dog food delivery services and Chewy is the most reliable. Each time they say delivery in two says, the delivery comes in two days Amazing!”

Helpful Report

Posted 6 years ago

“they are very good at getting your order to you in a timely fashion.”

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Posted 6 years ago

“For those who have 4 legged family members this is a terrific company. Customer service is great, and they ship quickly. Our orders have been delivered in 2 days. Whether its litter, or food shipping cost is low, and when things needed are running low it saves time, gas, and money to go this route. Especially if buying specifics means driving miles, and in inclement weather to get to that particular nature store. Its worth giving it a try.”

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Posted 6 years ago

“Best price on my dogs food. Easy home delivery on your terms.”

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Posted 6 years ago

“The website is so easy to navigate, with a very extensive list of products, all shipped to my door. Customer service is, without a doubt, the best there is. They bend over backward to help with any and all problems, and do so with a unique friendliness and genuine concern for my pets. Their follow-up is incredible. Shipping is done at almost warp speed and they pack everything with the greatest care. Chewy is my only go-to place for everything my two fur-babies need.”

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Posted 6 years ago

“Chewy is one of those companies that just goes above and beyond to make the customer experience outstanding. They even sent me a portrait of my cat once!”

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Posted 6 years ago

“Excellent products and service.”

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Posted 6 years ago

“A very caring company. Very convenient and the prices are pretty good. I use them very often and they have pretty much anything you need for your furbabies.”

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Posted 6 years ago

“I love having my dogs' food delivered on auto ship. Great customer service when I needed help with adding items to my auto ship.”

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Posted 6 years ago

“what makes my fur babies happy thrills me. my dogs are family and chewy.com keeps me supplied. always fresh products at a really good price. their customer service is excellent and fast.”

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Posted 6 years ago

“Very easy to find the products I want and the prices are comparable to other stores and a lot of times they are priced less than stores. Free shipping if order is over $49 and delivery is in 2 days. They carry many different items for pets from food to toys to beds and much more.”

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Posted 6 years ago

“Incredible service!!!!! 2-day delivery of heavy cat litter, food etc. No more dragging from WallyWorld!!”

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Posted 6 years ago

“Excellent customer service, awesome prices... I am a repeat customer for sure....”

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Posted 7 years ago

“I ordered dog vests and dog sweaters in two sizes. They arrived in two days. When I called to make the return, I was credited my returns, no problem. And as it was toward the end of the season, the customer service rep said I should give the returns to dog shelters. I gave them to two adoption agencies. They were much appreciated.”

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Posted 7 years ago

“Great customer service and lots of best brands to choose. Personal touch company!”

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Posted 7 years ago

“I love that they send an email before your order ships so I can make any changes/additions. They truly care about our furry friends.”

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Posted 7 years ago

“Excellent service and fast shipping!!”

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Posted 7 years ago

“The prices are great. This is THE place to order prescription diets for your pets. Much cheaper than buying from your vet. They beat other large pet based web stores and they're usually comparable to Amazon.”

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Posted 7 years ago

“They ship immediately. Well packed. Love the home delivery. They have everything you want for a dog or cat, food, toys treats you name it and the food I buy for cats they have all brands and types. Makes shopping so easy and you get your order correct and on time.”

Helpful Report

Posted 7 years ago

“Chewy has the best customer service of any online retailer from which I purchase. Their products are very good quality and time from placing the order to delivery is amazingly fast. My dog and 3 cats love everything that comes from Chewys and so do I!!”

Helpful Report

Posted 7 years ago

Chewy.com is rated 3.7 based on 650 reviews