Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 728 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company has really great service and the customer service reps are awesome! My food was delivered on time and the ordering process is super easy! Chewy sent me a custom picture of my little chihuahua Lucy for Christmas! Lucy recently passed away at 17 years old, but I will cherish the lovely picture. Thank you to the Chewy family.”

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Posted 6 years ago

“Was having difficulty with checkout and “buy one get one” offer. Emailed them and received reply within 30 min. When I continued to have issues my next email brought a quick phone call and all settled in a very few minutes. Wow! Super customer service”

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Posted 6 years ago

“I love Chewy.com Always prompt and autoship is very user friendly.”

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Posted 7 years ago

“I recently ordered a 90 day supply of my dog's arthritis pain medication. This was my first time using Chewy. They have great prices, wide selection, quick shipping, & friendly customer service staff! Thank you RONNIE IN THE DALLAS OFFICE! You were so helpful in expediting my dog's shipment so he wouldn't run out of his meds! Talking with you made my day! 😊”

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Posted 7 years ago

“I discovered Chewy when I went looking for Feliway for my dad’s cat with an unrivaled capacity for spraying. My vet was out and I needed some as quick as possible to ensure that my now deceased father’s kitty wouldn’t spray my own home. Feliway is absolutely essential for us with him (Grey) in our household. I let it run out a couple of times and within hours he sprays near it (we have one in each room). Found Feliway at Chewy for 1/3 the price. My vet charges more than $30 for the stuff and I would be broke or spray-ridden without Chewy. The auto-ship feature that is quite customizable is fabulous. I never have to worry about running out of Feliway again and never have to pay $130/month to keep it flowing again. I simply don’t have money to shred. Not only that, but they have lots of things for difficult kitties like Grey who loves to spray, and is also extremely finicky (thanks Dad!). They have all sorts of food toppers and no-grain foods. I found the only cat food Grey will touch—Tiger cans. No, really. He’s 15 and ate off of my dad’s plate. He will quite literally starve himself to death before eating something he doesn’t like. And, again, it can be auto shipped! I live in a rural town and have little access to variety and specialty items. Chewy has utterly saved me...and Grey, for that matter.”

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Posted 7 years ago

“LOVE Chewy! I have multiple rescue cats and go through ALOT of food and litter. Never have had an issue with products and delivery is REALLY fast! Usually in less than 3 days!”

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Posted 7 years ago

“I order from Chewy often . Chewy shipping time is very fast and I always get exactly what I ordered. Chewy has great products at great prices. I really love the fast shipping right to the house very convenient.”

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Posted 7 years ago

“I have been shopping with them for a few years now. Great service and quick delivery. I also wanted to do a shout out to Aaron to say thank you for the flowers. Duke's passing has been tough, but the flowers helped bring some sunshine into our house. Thanks again.”

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Posted 7 years ago

“The prices are unbelievable! The product selection is immense.”

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Posted 7 years ago

“I have been using Chewy.com for over a year and they have been wonderful. Today my order arrived and was only half a cat litter box. One quick call to Chewy and its fixed compleat cat litter box is on its way. Fantastic customer service.”

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Posted 7 years ago

“Don't shop anywhere else for my furbabies things!”

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Posted 7 years ago

“Very fast delivery and great selection. How are pet stores going to stay in business any further if they have to compete with Chewy.com?”

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Posted 7 years ago

“Great pricing, great selection, great company to do business with! Never had a problem with any of the orders I've placed. The quick shipping is wonderful, getting it in one day is so awesome!”

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Posted 7 years ago

“Most professional company on line. Chat is immediate, #1 customer service & product. Super Bowel of on line companies!”

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Posted 7 years ago

“Customer service us exceptional. Delivery is accurate and timely. Prices are very good.”

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Posted 7 years ago

“exceptional”

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Posted 7 years ago

“I've been ordering from Chewy for awhile now and have been very happy with the service, selection and prices. The auto-ship option is a great way to make sure you keep all the pet essentials in stock!”

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Posted 7 years ago

“their website is very user friendly. quick and easy check out”

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Posted 7 years ago

“Great customer service, always have what I am looking for and super fast delivery:)”

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Posted 7 years ago

“They have outstanding customer service. If ANYTHING isn't okay about the product you order, they will make right!”

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Posted 7 years ago

Chewy.com is rated 3.7 based on 728 reviews