Chewy.com Reviews

Name: Chewy.com
Rating: 3.67

3.7 Rating 728 Reviews

65 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 728 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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Chewy.com 5 star review on 25th October 2025

105

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I lost my beloved dog this past week. An auto shop order came shortly before his passing, Chewy is refunding this order. They have the best pricing, best customer service and are truly compassionate. Thank you Chewy!”

Chewy.com 5 star review on 13th June 2026

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Posted 4 months ago

“Chewy, Thank you for sending your condolences for Franky. My dad and i truly appreciate you guys.”

Chewy.com 5 star review on 7th June 2026

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Posted 4 months ago

“Chewy is absolutely the best . Great customer service all the time and today i received a portrait of my kitten that was such a beautiful gift . I thank you so much chewy .”

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Posted 4 months ago

“We have been using Chewy.com for over a year now for our cat food. The auto ship option has always worked well for us and arrives quickly. Unfortunately, our sweet cat passed away and while we were grieving, we realized the food had already been automatically charged and shipped to us. We called customer service to ask for a refund and cancel the shipment, and they very quickly handled this for us. The were kind, empathetic, and even offered to take any additional cat food off our hands so we didn't have to worry about it. They also cancelled our auto ship for us. Their excellent customer service meant so much to us during our time of grief.”

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Posted 4 months ago

“Nancy from customer service was an absolute delight to work with. I had an issue with my purchase and she was courteous and very helpful. Thank you for having such wonderful customer service personnel.”

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Posted 4 months ago

“I was always a fan of chewy, I have been ordering from them for years and never had an issue. Today they went above and beyond though. We lost our cat about a year and a half ago but I forgot to mark him as deceased. I realized the other day and updated his profile to deceased and today I received flowers from them. I thought this was especially sweet and caring and really makes a difference to people who are grieving their pets. Thank you Chewy!”

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Posted 6 months ago

“Chewy has been wonderful. Our kitty has now passed away and they sent a beautiful card with lovely words. We will go back to Chewy if and when we get another precious kitty one day! Thank you for your quality product and always being ready to help us.”

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Posted 6 months ago

“I have used Chewy's autoship for about 7 years and have always received my (laaarge!!) orders. Today my order was delivered but was stolen and Chewy immediately send a replacement confirmation. This company embodies exceptional customer service! I will stick with them as long as they and I are in business!”

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Posted 7 months ago

“Several weeks back I interrupted the delivery of an AutoShip Shipment. It had special prescription food for my 16 year old girl. Sadly I had recently had to say goodbye to her. So I called Chewy to discuss why I stopped the shipment and talked to Nancy, I believe. She was understanding, kind and showed empathy for my situation. She actually caught me off guard really. We discussed my reason for stopping the delivery, helped me reorganize my AutoShipments and get a new order on the way. I’m a long time customer and have never had an issue with this company. Plus I’m always comparing prices to other retailers to get the best prices and they are competitive. I’m very happy with Chewy com. Anyway following this conversation where I left very pleased at the help and kindness that Nancy provided, I was delivered a gift from the company. It absolutely blew me away, a gesture I will never forget. Thank you to Nancy for her help and compassion and to the company for being such a class act. My deepest appreciation and gratitude. Thank you!”

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Posted 8 months ago

“Chewy’s customer service is top notch. If I ever felt a company truly cared about its consumers (ie pets of all kinds) and customers (the pet parents) Chewy IS IT!! They have helped me save $$ in so many ways for the sake of my animals well being. If there is a promo that is not applicable to their special diet food they figure out a way for me to get the discount in one way or another. Plus, their free vet tech advice saved me from having to spend hundreds on vet bill. I am on a fixed income and their compassion, care, understand and love for my pets is insurmountable!!”

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Posted 8 months ago

“Highly recommended! Chewy is the best!”

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Posted 11 months ago

“I was placing my order and in conversation I was asked how my dogs were. I mentioned that Lulu was just diagnosed with cancer. A couple of days later in the mailbox was a chewy package. Not big enough to be the food. It was an adorable squeaky toy for her. That touched my heart. I called to thank them. This is a very special company. They care. You always get a live person. They are always friendly and helpful. Great company”

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Posted 11 months ago

“Love Chewy, they have great customer service. Anytime I call I get a real preson. They have great products, prices, fast shipping. They have done special things when my pets have passed away. They go above and beyond.”

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Posted 1 year ago

“I have been ordering from Chewy for over 10 years and have never been more impressed with a company. Chewy offers an amazing selection of items and stands behind all of them. If you are not happy with your item, they either accept it back for a full return or suggest that you donate it to a local animal shelter. What stand over even more is the outstanding staff that is more than helpful and exceptionally engaging. Most recently, I had reviewed a cat food that I had ordered. Unfortunately, my cat's system didn't agree with it. Chewy not only reimbursed me for the food but followed up to see how my cat was doing with the new food that I ordered. I had the pleasure of interacting with one of their amazing customer service individuals, Alexis. Not only did she exceed all my expectations with her assistance and humor but sent me a handwritten card with treats and toys for my kittens. Chewy's commitment to customer service exceeds excellence!”

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Posted 1 year ago

“I was shocked that on a Saturday, I called Chewy and a PERSON, not a computer, answered the phone. None of this press 1 for this or that. Wonderful customer service!”

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Posted 1 year ago

“About 2 weeks ago our sweet Maizey became very ill. After a couple days with no improvement, we took her to our vet. She took blood tests and did a thorough exam. After spending a night and receiving IV meds we saw no change. In fact she had lost her will to live. So after spending some time with her, we decided it was time to send her over the rainbow bridge. Today we received a beautiful card and a stone dedicated to her. Both were beautiful and heartwarming. Thank you so much.💕💕”

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Posted 1 year ago

“Customer service is exceptional. I have used Chewy exclusively for my bunny, my cat, my horse Rx, and my dog food for many years. Zero complaints. Recently my beloved English setter passed away, I contacted Chewy and asked to cancel the autoship for him while still retaining the other pets items on an autoship but as separate autoshipments for each. Customer service asked if there was a problem with anything concerning the cancelled autoship that they could help me with. I explained that the dog had passed. In a few days I received a beautiful arrangement of yellow roses and carnations with a note from Chewy sending heartfelt condolences. I was overwhelmed! Companies simply don’t do this kind of thing anymore.”

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Posted 1 year ago

“Thank you Chewy.com ! We received a dozen rainbow roses today! Totally unexpected & so touching! Our precious pug Wilbur died in 2020 but we had not notified them until a week ago when they were asking about pet meds etc. What a wonderful and caring gesture. It meant so much. Thank you again! 💙🩵🩷🧡❤️🩷💜💚🤍🩷❤️💛”

Chewy.com 5 star review on 9th July 2025

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Posted 1 year ago

“They have all the best toys, dog food and their pharmacy is top notch. When I had a problem with my vet writing the wrong prescription the pharmacist from chewy called me direct and then corrected it with my vet. Their delivery is fast (second to none) and ordering is simple with great discounts. Amazing! 10 Stars for Chewy”

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Posted 1 year ago

“Pricing is better than through vet and their customer service reps are top notch. Better than any other businesses that offer customer service!”

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Posted 1 year ago

Chewy.com is rated 3.7 based on 728 reviews