Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 647 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“These folks in this company are second to none. We’ve been subscribed customers for some years for our 3 pups. Our boy, Chance, 14 years old had a heart attack and died suddenly. We were devastated because it was not expected. I wrote Chewy and told them that our order would be changing because one of our pups had passed away. Almost 10 days later a dozen roses were delivered to our home. My husband initially got a little jelly, as he didn’t send them!😂 Thanks Chewy for treating our family, our pack, as if we were your family & only customers. 💖🌟🐶Woof!”

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Posted 2 months ago

“Prompt service and very professional! Best customer service we've ever experienced.”

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Posted 2 months ago

“I can't praise Chewy.com enough. I order something and it nearly always arrives the next day. Everything is packed perfectly - no leaky cat litter boxes. Their website is easy to navigate and the AutoShip service is great. I have never had to contact Customer Service but from reading other reviews, it is obviously top notch. I buy nearly everything else from Amazon as it always seems easier and more convenient; Chewy, however, is my go-to for my pet needs. Great business!”

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Posted 2 months ago

“I’d always heard of Chewy’s excellent customer service and given we’ve been long time customers, I can honestly say that it’s true, they have always had one of the best, if not THE best customer service we’ve experienced. However, when we lost our sweet little Layla-Bug, their customer service took it to a whole other level. We were so down as can be imagined and our call to Chewy to cancel her long standing medication and prescription food order hit hard. But then something entirely unexpected happened - the next day we received by delivery a beautiful bouquet of flowers along with a HAND WRITTEN sympathy card; we just could not believe it. It was the brightest of lights at a very sad time, thank you Chewy. Such personalized customer service is simply unheard of these days. We hope you never change.”

Chewy.com 5 star review on 9th March 2025

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Posted 2 months ago

“Chewy has the BEST customer service! I had an issue with an order, emailed them, and my issue was solved the same day with them going beyond to make sure I was satisfied. I am a customer for life. Thank you Chewy for going above and beyond in a time where customer service is so hard to find.”

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Posted 2 months ago

“I made a mistake when I placed my order with Chewy. By the time I realized it, the product was already on the way. I contacted Customer Service to see if they could help and not only were they able to redirect the parcel back to the company, but they helped get the correct medication resent right away so we weren’t missing any doses. I couldn’t be more grateful for their understanding and help to fix it for me. I would definitely recommend!”

Chewy.com 5 star review on 20th February 2025

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Posted 3 months ago

“I received a beautiful bouquet of flowers from chewy when my pet passed away❣️. Chewy is a wonderful caring company in a way that you don’t find too often.”

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Posted 3 months ago

“I purchased a product that I was very disappointed in. I left a bad review on it. Never asked to return it or for a refund. Day after I left my product review Chewy sent me a message that they were crediting my account back for that product. Now that's great customer service. Very impressed with this company.”

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Posted 3 months ago

“Very good company. I do wonder why when I order cat food fancy feast creamy I only get one or two cans and the rest are just regular cat food.”

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Posted 3 months ago

“I have been ordering from chewy for years, toys, food & scripts. Whenever I have had to call them, customer service has been great and has always resolved the issue promptly. 🙂”

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Posted 3 months ago

“Our standard poodle, Happy, passed away one day after receiving a full bag of dog food. I reached out to see about a refund… not only did Bradley from Chewy refund the food for us to donate but the next day we received flowers in honor of Happy! So so kind and above & beyond! Thank you Bradley and Chewy for bringing some joy to a sad time!”

Chewy.com 5 star review on 12th February 2025

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Posted 3 months ago

“Thank you for your amazing customer service and support. When my dog passed, I contacted Chewy to stop my auto ship and explained why. The next day I received a lovely bouquet of flowers with the sweetest note!! You have a customer for life!!”

Chewy.com 5 star review on 8th February 2025

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Posted 3 months ago

“I Ordered From CHEWY again today And had The pure pleasure of Speaking with “Jessica” She went above & Beyond Helping out with What I Needed, as I Really did not know which Training Collar to order. So Thank You So much to “Jessica”. 💖”

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Posted 3 months ago

“In the last year of my 17 year old babys life, i relied on quick, efficient and promt medical supplies. I literally could not be happier. And after my baby passed away they even sent me flowers and a card. That touched my broken heart and im so thankful for Chewy.”

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Posted 4 months ago

“I took this moment to thank CHEWY and Kay immensely for making me feel special. My dog Gucci passed away on October 19,2024 and yesterday we received this at the front door in our house. We were so amazed with such excellent company. Thank you Chewy for such a beautiful detail!!!! They were the only people who sent flowers to our dog son and for that I’ll always be grateful and thankful for you guys!”

Chewy.com 5 star review on 11th January 2025

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Posted 4 months ago

“Chewy always shipped quickly. Prices reasonable. But I'm leaving this review because when my baby girl passed away I called to cancel all future autoships and meds. I have only been a customer for less than a year. Two days later I received a beautiful bouquet of flowers- from Chewy. It was so touching, surprising, and well beyond any expectations. I will be recommending Chewy to everyone and anyone. They actually care.”

Chewy.com 5 star review on 9th January 2025

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Posted 4 months ago

“Chewy offers excellent customer service! when my pet passed away they sent me flowers. i recently got a new pup and needed help with a prescriptions and Trisha g provided excellent customer service and got my prescription ordered. Chewy’s also has fast delivery and I just love the store.”

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Posted 4 months ago

“I still can’t believe that this happened! I am so pleased with Chewy. I don’t recall the exact date but anyhow it was last summer when I ordered a bag of Iams. Anyway I ordered the wrong food. My English setter has been fed Iams lamb and rice all of her life. The one she likes comes in a red bag and here I ordered the green bag. Totally my fault. Chewy contacted me asking I was pleased with my order. I mentioned that I was really pleased with their service. But my dog didn’t seem to like the food I had ordered. What happened next was to me unbelievable. The lady on the phone said was sorry I got the wrong food. I told her that I made the mistake not chewy. She refunded me the total bill!!!!!!😀talk about great customer service !!! I will be a loyal chewy customer forever. Jimmy Fornetti”

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Posted 4 months ago

“I had an automatic shipment with this company for quite a few years. When my dog passed away I called to inform them of that. They reimbursed the last shipment, not only that, they also sent a very lovely bouquet of flowers. I was absolutely flabbergasted! They went above and beyond.”

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Posted 5 months ago

“My dog recently passed, he was 14 years old. I received a very thoughtful gift from chewy. I really appreciated it. Thanks”

Chewy.com 5 star review on 27th December 2024

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Posted 5 months ago

Chewy.com is rated 3.7 based on 647 reviews