Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Ordered From CHEWY again today And had The pure pleasure of Speaking with “Jessica” She went above & Beyond Helping out with What I Needed, as I Really did not know which Training Collar to order. So Thank You So much to “Jessica”. 💖”

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Posted 5 months ago

“In the last year of my 17 year old babys life, i relied on quick, efficient and promt medical supplies. I literally could not be happier. And after my baby passed away they even sent me flowers and a card. That touched my broken heart and im so thankful for Chewy.”

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Posted 5 months ago

“I took this moment to thank CHEWY and Kay immensely for making me feel special. My dog Gucci passed away on October 19,2024 and yesterday we received this at the front door in our house. We were so amazed with such excellent company. Thank you Chewy for such a beautiful detail!!!! They were the only people who sent flowers to our dog son and for that I’ll always be grateful and thankful for you guys!”

Chewy.com 5 star review on 11th January 2025

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Posted 6 months ago

“Chewy always shipped quickly. Prices reasonable. But I'm leaving this review because when my baby girl passed away I called to cancel all future autoships and meds. I have only been a customer for less than a year. Two days later I received a beautiful bouquet of flowers- from Chewy. It was so touching, surprising, and well beyond any expectations. I will be recommending Chewy to everyone and anyone. They actually care.”

Chewy.com 5 star review on 9th January 2025

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Posted 6 months ago

“Chewy offers excellent customer service! when my pet passed away they sent me flowers. i recently got a new pup and needed help with a prescriptions and Trisha g provided excellent customer service and got my prescription ordered. Chewy’s also has fast delivery and I just love the store.”

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Posted 6 months ago

“I still can’t believe that this happened! I am so pleased with Chewy. I don’t recall the exact date but anyhow it was last summer when I ordered a bag of Iams. Anyway I ordered the wrong food. My English setter has been fed Iams lamb and rice all of her life. The one she likes comes in a red bag and here I ordered the green bag. Totally my fault. Chewy contacted me asking I was pleased with my order. I mentioned that I was really pleased with their service. But my dog didn’t seem to like the food I had ordered. What happened next was to me unbelievable. The lady on the phone said was sorry I got the wrong food. I told her that I made the mistake not chewy. She refunded me the total bill!!!!!!😀talk about great customer service !!! I will be a loyal chewy customer forever. Jimmy Fornetti”

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Posted 6 months ago

“I had an automatic shipment with this company for quite a few years. When my dog passed away I called to inform them of that. They reimbursed the last shipment, not only that, they also sent a very lovely bouquet of flowers. I was absolutely flabbergasted! They went above and beyond.”

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Posted 6 months ago

“My dog recently passed, he was 14 years old. I received a very thoughtful gift from chewy. I really appreciated it. Thanks”

Chewy.com 5 star review on 27th December 2024

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Posted 6 months ago

“Chewy has a customer for life. We have been customers for 8-9 years and always loved their products and service. Unfortunate our dog passed away unexpectedly. My wife reached out to chewy to return a recent bag of food. The team at Chewy, floored us with condolences and asked us to simply donate the food to our local shelter, and they reimbursed us for the food. I thought that was awesome, how great of a community partner. That was two days ago, today we receive a small beautiful bouquet of flowers and a note from the Chewy team. Outstanding, incredible, etc etc. that’s how you gain customers for life. Thank you thank you thank you for being a dynamic company.”

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Posted 7 months ago

“Beyond Expectations – Truly Astonishing Customer Service! Unbelievably Outstanding Service – A Truly Refreshing Experience! I recently opened an account with Chewy Canada to order food for my cat, and I was immediately impressed by their incredible prices, great deals, and rewarding loyalty program. However, nothing could have prepared me for the level of service I experienced. When my order, which was expected to arrive on December 9th, didn’t show up, I contacted their customer service team just to check in and confirm when it would arrive. To my absolute astonishment, they not only provided a detailed update but also refunded 90% of my order, despite the fact that the delivery was only slightly delayed. I was in complete shock – I never expected or asked for any sort of compensation. This level of generosity and care has completely blown me away, and I’m deeply appreciative of how they handled this situation. It’s hard to find companies that go to such lengths for their customers, and I will certainly be a loyal customer from now on. I can’t recommend Chewy Canada enough – they’ve truly set a new standard for customer service!”

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Posted 7 months ago

“I will never use another pet store or online pet service! Chewy you are a step above the rest. My beloved Coco passed away and you sent me flowers. That's a level of care and kindness you don't get from businesses these days. Thank you! You made me and everyone in my family loyal to you forever.”

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Posted 7 months ago

“Chewy has one of the most responsive customer service departments of any company that I have dealt with in recent years. They respond quickly and are always very helpful. I’m much prefer getting the things that my dog needs from chewy knowing the kind of customer service that I get compared to other pet stores online or Amazon, which are not as responsive. It’s nice to be able to count on a quick answer to a question. Thank you, chewy, keep it up.”

Chewy.com 5 star review on 8th December 2024

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Posted 7 months ago

“Last week I called Chewy to let them know that my Ollie had passed and that I needed to close my account. Today I received a lovely vase with beautiful flowers and a card expressing their condolences for my loss. In such a sad time for me it was heartwarming to receive beautiful flowers in remembrance of my Ollie. Thank you Chewy for your kind thoughts.”

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Posted 7 months ago

“I recently called to close my account because I had to put my dog to sleep. The CSR was very helpful and empathetic. Two days later I received flowers from the company to express their condolences for my loss. I was completely blown away by the thoughtfulness. Thank you Chewy for brightening my day at a very difficult time.”

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Posted 7 months ago

“Thank you Chewy for carrying a quality product ( Panacur). Chewy promised to deliver it within 3 days and they delivered as promised. Within 24 hrs of taking the product my dog was acting like himself again. I would definitely order from Chewy.com again.”

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Posted 7 months ago

“They have the dog products - vet-prescribed food, supplements - we need. Excellent service. Reasonable prices. When I had questions I reached a real-person by phone. And my questions were always answered satisfactorily. This is a company to support! Thank you people at Chewy.”

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Posted 8 months ago

“Shout out to Chewy for sending a card with well wishes and a gift for Gracie! What a nice surprise! I had not ordered anything at this time but Chewy knew Gracie was having surgery weeks ago. This is a retailer I will to continue to support …not just because of their gift but because of their great customer service. Thank you Chewy for making Gracie and me happy customers! 👍🐶🩷”

Chewy.com 5 star review on 27th October 2024

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Posted 8 months ago

“Chewy is a great company to order pet supplies from. We mistakenly ordered the wrong size jacket for our dog. I chatted online with their Customer Service and they said they don't do exchanges. They asked that we donate the jacket to a pet charity. They also placed the order for the new jacket for us, free shipping and a discount. The online chat is very accommodating. I would recommend ordering from them because of their policy of donating to local pet charities and their great Customer Service.”

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Posted 9 months ago

“We have used chewy for years. They are professional and very dependable. Highly recommended. This week our beloved pet died at 14 years. I called chewy to discontinue some products. They were very sweet. Today we received a lovely flower display from the company. That shows you how this company cares about your pets. Thank you.”

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Posted 9 months ago

“George Del Monte and family Florence, CO 81226 October 12, 2024 Dear Fran and the Chewy.com family, We wanted to thank you for the thoughtfulness in sending a dozen beautiful roses along with condolences on our loss of Luke. He was so central to our family and everyday life; he is missed dearly. The roses are a bright spot in a time of grief – very much appreciated. You have always been a great business; we are even more impressed with your sense of compassion and goodwill. Sincerely, George Del Monte and family”

Chewy.com 5 star review on 14th October 2024

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Posted 9 months ago

Chewy.com is rated 3.7 based on 661 reviews