I went online to cancel my dogs auto-ship medicine, and I couldn't figure out how to do it so I clicked on the "chat online" tab, and someone responded to me right away. I told them that my dog had died so I needed to cancel my autoship. I got the help that I needed and my auto-ship was cancelled. What blew me away was a week later I received a box in the mail from Chewy. The box contained a condolence card, and a beautiful decorative stone with my dogs name on it. I was incredibly touched. They didn't have to do that. The compassion shown to me has made me a life-long customer. Thank you Chewy!