Chewy.com Reviews

Name: Chewy.com
Rating: 3.71

3.7 Rating 661 Reviews

66 %

of reviewers recommend Chewy.com

Company Reviews

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Metrics

3.7

Based on 661 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
On-time Delivery	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

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Phone:

800-67-CHEWY (672-4399)

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104

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a customer for a long time. Recently had to change my autoship order - one of our pups died - and two days later, I received roses from them saying how sorry they were for my loss. I could hear Rosie barking with happiness from Heaven. Now THAT is kindness. Along with great service and prices.”

Helpful Report

Posted 3 years ago

“I want to let you know this company is the best. I didn’t know I was on an auto ship supply for my dog Dudley. I saw a charge on my card and called and spoke with Adriana. I told her we are no longer needing this prescription any longer. I have a company and this one is top notch. The next day I received flowers and a card from Chewy. Wow. Take leads from this company. They really do care about your family pets. Thank you so much Adriana. You made my day a lot better. Thanks Nancy”

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Posted 3 years ago

“When my veterinarian was unable to get the supply of necessary meds that my furry baby needed to survive a heart condition, I turned to Chewy and found the medicine. I decided to order all of her medicines from Chewy. My first order arrived on time and unfortunately just a few days after receiving all of her meds, she passed away suddenly of a heart attack. My husband and I are seniors and we are heartbroken. I emailed Chewy to ask them to cancel the auto ship of our baby's meds. I thought that was the end of it when they emailed me back that they had received my request and that auto ship was cancelled. They also expressed their sympathies. Then today, I was outdoors doing a few things in my yard when a delivery of a beautiful red carnations and white daisies bouquet showed up. I couldn't imagine who would be sending these flowers and when I opened the card, I was so surprised! It was from Monika at Chewy.com and again expressing her sympathies. I have NEVER had a business of any sort acknowledge the death of one of my pets and this delivery of these gorgeous flowers just brightened up a dark day. Thank you, Chewy.com and Monika for your expressions of care. Peg Bellard”

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Posted 3 years ago

“I had been getting an auto ship on joint supplements for Layla. I called and asked if I could return an unopened tub after she passed last week. Jennifer? was so sweet and caring and said she'd take care of it and no need to return. How does it get any better... Thank you so much---a great company. Lisa”

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Posted 3 years ago

“Wow, wonderful customer service!! Its so rare to find companies out there who provide even decent quality service anymore. This company brought back fond memories of when companies actually cared about their customers. Honestly, as long as this level of service is provided, I will stay with chewy & reccomend them to everyone. Your company is a shinning example for other businesses out there, that it is possible to offer exceptional customer service AND really good prices too!”

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Posted 3 years ago

“I wanted to thank Maleen and all the people at Chewy.com. I called asking for help with an order that had already shipped and it had an item that I had to quit giving my dog. I didn't get the order changed before it shipped due to my brother's death. Maleen offered to credit me back and she said to donate the food if it does arrive. A few days later I received a beautiful bouqet of flowers for the loss of my brother. You don't see many companies these days with that kind of customer service. I will continue buying all my products from Chewy and recommend it to my friends.”

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Posted 3 years ago

“Thank you Kaitlin and others at Chewy. My dog Raphie recently passed and I called Chewy to cancel her food order. Kaitlin was so kind to me at a most difficult time. They sent me a beautiful bouquet of flowers which lifted my heart in a time of grieving. God bless you all at Chewy. I truly appreciate your caring!!!❤”

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Posted 3 years ago

“What a kind and caring company! So helpful when I needed assistance getting prescription dog food. Just received these. So thoughtful!”

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Posted 3 years ago

“I have been purchasing food for my best friend Bentley for many years from Chewy. He loves the food and keeps him underweight and healthy. Chewy has the best service and the best food Chewy’s food has kept and keep my dog healthy as a Rock.”

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Posted 3 years ago

“This company is amazing. I recently lost my little baby dog and Chewy sent a beautiful expensive bouquet of flowers to my home, with the sweetest card sending their condolences. I have never experienced this level of customer service to this extent in my life. Thank you Chewy Amy Gresham”

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Posted 3 years ago

“The items are always recieved quickly and in excellent condition. On a recent order I had to call customer service problem was fixed immediately and the lady (maria) was the kindest person I've dealt with in a long time. Chewy is hands down the best. Will from here on out use them for all supplies for my pet”

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Posted 3 years ago

“This company goes the extra mile. My orders are to me in a few days and they are always there to help. Recently I lost one of my fur babies and I was sent flowers. A heart felt gesture and I am floored by their customer service. Thank you so much! I have one fur baby at the moment and I know they will take care of this fur babies needs no worries. Thank you so much chewy! Stellar company.”

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Posted 3 years ago

“What a truly AWESOME company! I've been with Chewy a few years now and recently our 15 year old dog Marley had to be put down after a stroke. Well in all the anguish of our lose I forgot to cancel the order for all his vitamins, probiotics, and allergy chews. I called and explained of the lose of our dog Marley asked if I could return them. I talked to Amy, she was very compassionate and sorrowful for our loss and gave us a full refund, then asked me to donate the order to a local rescue center. Now as if that wasn't way above and beyond what most companies would have done, today we received flowers and a very nice note consoling us on our loss from Amy at Chewy.com. Amy you are AWESOME, thank you, we love you. Chewy customers for life Jack & Heidi”

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Posted 3 years ago

“Hands down, time and time again, the most consistently efficient and amicable customer service out of any company I've ever interacted with and I've interacted with a lot over the years! I love Chewy!”

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Posted 4 years ago

“I have always been very pleased with every aspect of Chewy.com. Yesterday I sent them an email to ask that my furbaby Rahj be removed from my account as he passed away in January and I still miss him so much and I have been getting emails from them about getting treats and such as his birthday is approaching. Today I received a beautiful bouquet of flowers with a really nice condolence note. I was very surprised and touched by their kindness. Rahj was mama’s boy and it has been very hard to get over the loss. But I am so glad to deal with a company with so much heart.”

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Posted 4 years ago

“I am extremely impressed with the service I received. My order came in 2 days and it was absolutely beautiful. Very well made!”

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Posted 4 years ago

“We have been happy customers of chewy since 2016. We have used the auto ship and other services and found them to be generally less costly than the local pet supermarts and much more convenient. But this week they have shined! We lost our dog this week and I called to see if they would let me return the unused cans of food we have and to cancel our auto ship. They refunded the cost of the food and asked us to donate it to a local rescue which I thought was incredible. Then today, we got a lovely bouquet of flowers and a handwritten condolence note! What a company! Support them in any way you can!”

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Posted 4 years ago

“Our dog passed away the same day his autoship meds were supposed to be confirmed. The vet told Chewy (when called to verify prescription) about the passing...Chewy canceled the autoship, didn't charge us AND sent a lovely flower arrangement as a condolence (thank you especially to JaNeah!). We did business with them for quite a few years...always easy & now they are even more special to us!”

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Posted 4 years ago

“Chewy is an amazing company. I ordered the wrong size booster seat and needed it for a long driving trip. Chewy’s immediately sent out the new one and I received it’s yesterday! I called them late Friday and even with the holiday, I received it the following Wednesday. They are fast with great customer service.”

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Posted 4 years ago

“The absolute best company online I ever ordered from. Great quality and prices and outstanding customer service.”

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Posted 4 years ago

Chewy.com is rated 3.7 based on 661 reviews