Our beloved 13 year old white Schnauzer, Gypsy, died on Wed morning. After taking care of her arrangements, we realized that we had ordered her dietary food two days before. We called customer service and they were so compassionate and warm, what a pleasant surprise! They tried to pull back the order, and credited us for the food, and said if the order was delivered to donate it to a shelter. Will do! And we received flowers with a heartfelt note that has blown us away. We will continue to order from Chewy for our 10 year old brown Schnauzer, Max. This is awesome service!